Requested quiet room when reserving and upon arrival, was given a room on club side of hotel, request room change, new room was on front side of hotel (but not as noisy), staff tried to make me change rooms again but I refused.
Housekeeping staff unfriendly and unhelpful, requested extra towels and was told to go down the front desk.
Dirty carpet in room, looked like it had not been deep cleaned in a long time.
Front desk staff associate Felicia extremely rude, unfriendly, bad attitude. Felicia should not be in the customer service business.
Breakfast area not well replenished, not well stocked, not clean.
Paid for parking on hotel bill, yet had to pay again in the parking garage to exit, what a ripoff.
Garage is dark and dimly lit, doesn’t create a secure feeling.
Hallways were dark and dingy, dirty carpet. One elevator was out of order causing a long delay getting to/from room.
Poor WIFI connections.
- Also Known As:
- Springhill Suites Birmingham Downtown At Uab Hotel Birmingham
- Springhill Suites Birmingham Downtown At Uab Hotel
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