EXTREMELY RUDE, CARELESS STAFF THAT CANNOT SPEAK A WORD OF ENGLISH.
Arrived at the hotel and they had no clue whatsoever of our reservation. 4 staff members had no idea and had to call their manager, who speaks very little English. It was very frustrating that they did not know about the reservation, but especially annoying if you are trying to communicate this to people who do not speak English.
After wasting about 1hr, we were finally led to our room. Had to change our room because they gave us a small room and we could not even open our luggage. The second room was much better. It was a bit cold but cannot complain much about the room itself. The computer was a nice touch for those who does not travel with a laptop.
The main complain is about their staff. At all times, there were 3-4 receptionists present, and cannot even understand simple words like, "bathroom" or "taxi". It was simply ridiculous.
On our last day (After check out) we wanted to use the bathroom. It was on the 4th floor, and basically what it was, was a staff cleaner closet and it had a sink for the mop, and a hole on the ground. Is this what they offer as a bathroom for the guests????? I have seen many toilets in China, and I have to say that it was the WORST toilet I have seen in my entire life and have opted to hold it until the train station.
On our way out, we made the mistake of saying "goodbye" to the reception staff, and one boyfriend of the female receptionist (young lady with short hair) gave us the middle finger!!!!!!!
Simply disgusted by their behavior. Take a very good lesson in staff management. Please travel somewhere outside Luoyang and teach your staff better.
This is a "Wannabe" business hotel with 0 professionalism.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Ctrip TA, Priceline and Odigeo so you can book your Bohemia Hotel Luoyang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.