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“Great find in a bustling town” 4 of 5 stars
Review of Zhenmei Holiday Hotel Guilin Yangshuo Aiai

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Zhenmei Holiday Hotel Guilin Yangshuo Aiai
3.0 of 5 Guest house   |   No.115 West Street, Yangshuo County 541900, China   |  
Hotel amenities
Ranked #27 of 252 Yangshuo County B&B and Inns
4.0 of 5 stars 62 Reviews
London
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Great find in a bustling town”
4 of 5 stars Reviewed September 30, 2007

Good hotel in a very central location.
Rooms comfortable, clean and large. Nothing flashy but they do the job.
Located on West Street - the main street, but it's about 20 second walk from the top of the very busy section. Most hotels are located within this very busy section which makes them noisy, this is not which is a huge benefit.
About 5 min walk from the docks if you are arriving by a Cruise boat on the River Li (which most are!!).
Staff don't speak great english so make sure you speak clearly and slowly.
Safe deposit boxes are available behind reception.
Good hotel in a great location - I definitely recommend it.

Tips - batter very hard with the market traders. Hire a bike and a guide from the hire place directly opposite the hotel to see the best of the countryside - it's worth it and cost 190 Yuan for the day (about £12).

  • Liked — Location
  • Disliked — Difficulty speaking the the reception staff
  • Stayed September 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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62 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 12, 2007

I'm a long time expat living in Shanghai have stayed at a lot of differenet local hotels in my China travels. Ai Yuan, is undoubtedly the worst hotel experience I have ever had here....

I found this hotel in the Frommers Guide, which gave it a "value" rating. Unfortunately, my family and I found out the hard way what Ai Yuan's management does to offer a (so-so) value (~$30 on standard rooms).

Even though we visiting during a low tourist season, we were surprised to find not a single guest in sight when we arrived. My suspicions should have been really raised when we were asked to fork over a deposit of CNY1500 (~$200) for two balcony rooms which were supposed to cost only US$75 each. However, the clerk seemed honest enough and I paid with the assurance that this was just routine and all the extra money would be refunded to me at checkout time.

We got a first taste of Aiyuan's real service mentality when we got to our rooms. After a long and sweaty ride to Yangshuo, we were looking forward to a nice shower. We felt quite squarely duped when when we turned the tap and found out there was no hot water. Despite complaining politely, the staff on duty adamantely refused to turn the hot water, saying we would have to wait until night time since there were not enough guests to support the cost of heating the water. Deposit had been paid so too late to get a refund...of course.

The rest of the stay was OK enough. TV didn't work right, and the bed was too hard, but the view from the balcony was nice and the beauty of Yangshuo mostly made up for the creature comforts that were lacking at the hotel.

Despite a so-so sleep, the next morning we were in high spirits. Weather was nice, and we had a great river tour lined up on the local Yulong river to capture the beautiful sights of the region. Unfortunately, our tour ran a little over time, and we could not get back until 1pm. Apparently, that was the cue for Aiyuan's calculating staff to spring into action.

At the checkout desk, were were confronted by the manager and a security guard. We were told with a straight face that we would have to fork out a 50% extra fee for over staying the checkout time (apparently 12pm was written in the illegible small print somewhere). We were aghast at the complete lack of service mentality, especially since there was not another single guest in the hotel! In the ensuing argument we realized that Aiyuan's manger was not about reason, but meerly trying to exploit an unsuspecting tourist for a quick buck using whatever means at her disposal. She even threatened to call in more security guards and bar us from leaving unless we paid the balance of what she was demanding, but luckly we escaped, unscathed, before that, forfiting our deposit.

As a small consolation, I did get the name of the manager (Ms. Yang) and reported her to the local tourist bureau, although I can only hope they will take some action to weed out this type of borderline criminal operation. But until that day, my adivce is this: Don't be the next unsuspecting tourist from fall into the Aiyuan's trap. Stay away from Aiyuan....

  • Liked — View
  • Disliked — Service
  • Stayed February 2007, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotts Valley CA
Top Contributor
175 reviews 175 reviews
97 hotel reviews
Reviews in 116 cities Reviews in 116 cities
222 helpful votes 222 helpful votes
3 of 5 stars Reviewed October 1, 2006

[--]

This hotel was booked for us as part of a package tour of Guilin and Yangshuo. It is on the plaza at West Street.

After running the gauntlet down West Street between the pier and hotel, we met the warm and welcoming staff of the Ai Yuan hotel. The lobby looks a bit austere, but the large sized room had new furniture and some of the nicest decorations in the rooms. The floors are not carpeted. The bathroom was comfortable for two people to use at once.

There is a water dispenser in the room and tea bags are provided. Since we were apparently the only western guests, we were not invited to join the breakfast buffet but instead were served an adequate American breakfast.

It appears the hotel is frequented by tour groups.

  • Liked — good location
  • Tips/Secrets — bike or walk into the countryside; it's quite pretty
  • Stayed September 2006, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zhenmei Holiday Hotel Guilin Yangshuo Aiai

Address: No.115 West Street, Yangshuo County 541900, China
Location: China > Guangxi Zhuang > Yangshuo County
Amenities:
Restaurant
Hotel Style:
Ranked #27 of 252 B&Bs / Inns in Yangshuo County
Price Range (Based on Average Rates): $
Hotel Class:3 star — Zhenmei Holiday Hotel Guilin Yangshuo Aiai 3*
Number of rooms: 81
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