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“This is the worst house I ever stayed with!” 1 of 5 stars
Review of Hidden Dragon Villa

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Hidden Dragon Villa
3.5 of 5 Hotel   |   Ji Wo Du Village, Big Banyan Tree Scenery Zone, Yangshuo County 541900, China   |  
Hotel amenities
Ranked #17 of 369 Hotels in Yangshuo County
Certificate of Excellence 2014
HK
1 review
2 helpful votes 2 helpful votes
“This is the worst house I ever stayed with!”
1 of 5 stars Reviewed February 24, 2013

Poor
" "This is the worst hotel i had ever stayed with!!" "

Cleanliness
1.0
Service
1.0
Comfort
1.0
Condition
1.0

This is the worst hotel i had ever stay with!! Me and my friends total 5 pax booked the nite of 11Feb13. We arrived at nite and could not locate the hotel coz they don't have any sign board at all! After serveral calls, the hotel people told us, we should drove inside a dark, narrow and muddy path under a signboard of an advertisment ! We passed by without noticing it coz there was no light at all! There was no T.V., no phone, no fridge, we asked the hotel people, they said they were under an Environment saving concept but eventually i found out it was due to a power shortage, the lights were frashing even we turned on our hair brower! That's not the worst part of it, there were broken cupboards, sleepers, water taps, smelly tissue, grey towels etc....There was no hotel service, amenities and security at all! When we went out at night and returned to the hotel around 11pm, everybody were asleep, the lights were off, no one at the lobby and the doors left opened! The hotel people expecting us to knock on their door in case anything runs out! My warmest reminder is not to recommend anybody to this hotel, it was a horrible experience!

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dragonvilla, Owner at Hidden Dragon Villa, responded to this review, March 9, 2013
Dear friends,

Thanks a lot for your comments. I am so sorry that you had a disappointing stay here. But please give me an opportunity to explain some misunderstanding for you.

For the signboard of hotel, we do have one before, but as you know our hotel is in the scenic area, the government pays great attention to the environment in recent years. All private signboards are forbidden in this whole area. Meanwhile, yangshuo just a small town, not as developed as big city. We can’t sure street lamps everywhere,but we do have in front of our hotel.

We are a countryside hotel in Yangshuo. Providing all travelers a stunning and peaceful trip is our original idea. So we don’t have TV, Phone, and fridge. Also, we have clearly state it in all e-hotel. BTW, we are highly promoting Eco-tourism and energy conservation. Also,we do have fridge for you in the lobby and restaurant, also phone in the reception.

As we know, Yangshuo is a small city on hydroelectric power.The whole yangshuo is short of power especially during Spring Festival dues to the less rainy in winter time. We are really sorry about it.

Our house keepers will check all rooms everyday to guarantee all facilities are normal. They are not as badly as you mentioned.

One more thing, access at night is very safe, don't worry about that, there's NO danger happened to any guest before. The safety in Yangshuo is also very good. The reception will off at 12 at night. Our night guard will be on duty after 12:00.And we won’t turn off all lights in the hotel in night time. We have check with our night guard; you are back after 12 in night,not 11PM.
And we do appreciate your efforts for improving our hotel again. We will do our best in the future. Thanks a lot!

Hope to see you next time, and have a new good experience here.

Best wishes,
John & Hidden Dragon Villa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

Irene was the secretary and she was very helpful. It is a great hotel. The room was very nice and it's a great price. Every hotel has something it could work on and the shower would be it for this one (cold and sprayer). Besides that great view and service.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 4, 2013

December 23, 2012

Being our first Christmas trip after moving to Beijing, Yangshuo County was on our to-do list as soon as we got here. Whilst planning the trip, we came across this gem of a place. We immediately booked our accomadation in September with the hopes of a green warmish spring-like Chirstmas. The rates for the Supreme Room were highy reasonable for a travelling family, and we were delighted with what we found there.

Unfortunately, much like travelling to Ireland or the U.K. in winter off-season, the weather turned after Christmas Eve Day from warm and sunny, to cold, damp and rainy. But as my wife, my 1.5 year old daughter and myself have spent time in Oban and Dingle during the winter, we were well prepared for that type of weather (we had also been warned in Beijing about this type of weather occurence happening). The first night there was a problem with the hot water, but by the next day it was fixed. On our second last night, the heater stopped working, but again, the problem was solved immediately and with grace and charm.

The staff was amazing at this place, helping to arrange tours into one of the cave sights, getting us back and forth into town, helping us find where to buy diapers and picking us up and dropping us off at Guilin Airport. In particular they very much helped to accomadate our toddler and were particularly ethusiastic and kind to her. The Christmas Day Bar-B-Q was really a class y move on their part.

The problem with this area is that from Spring to late Fall it is over-inundated with tourists from all the big cities and that to really get the chance to see the beauty of this place, you need to come in the winter when the tourists are not around. But understand that to come to Yangshuo and have the weather turn like it did on us, you have to persevere, and plow through to see the beauty of it and of Hidden Dragon Villa. For the price of the room at Hidden Dragon Villa and with the visual landscape that came with it, we have nothing but good things about it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2012 via mobile

Booked into hotel with all the good reviews, whilst hotel is lovely, situated in a nice area, helpful staffs etc, but the experience of stay is so awful. Maybe it is just pure bad luck, we are basically freezed ! In the cold winter days, the hot water never real worked! Arrived and checked in late the first day and had to take a almost cold shower! The staff adviced that hot water will return after an hour due to some maintenance work etc. hot water was returned second morning and that is about it.hot water literally ran out with luke warm temp not sufficient for the winter coldness, and completely no hot water!

The reverse air conditioner in room also is not sufficient to keep the room warm but at least we are able to cope with putting on warm clothes but COLD SHOWERS in winter? Will definitely remember this hotel the first ever hotel stayed in without adequate hotel water !

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dragonvilla, Owner at Hidden Dragon Villa, responded to this review, March 15, 2013
Dear friends,

Thank you for your comment. We are very sorry for the experience you met. I understand your feeling. As you mentioned, our hotel has a very nice location and helpful staffs. And we do have been improving ourselves day by day.

We acknowledge that the machine have some problems during your stay. As we know that accident happens any time. But we have already arranged a repairman to fix it right away while we realize it. We apologize that we didn’t let you know clearly about the problem of the machine at that time. And now we have 2 different machines to provide hot water in our hotel to make sure everybody will have enough hot water anytime, especially in winter.

For the air conditioner in room, some were old at that time and not sufficient to keep warm. But we have changed some old air conditions after that.

And we do appreciate your efforts for improving our hotel again. We will do our best in the future. Thanks a lot!

Hope to see you next time, and have a new good experience here.
Best wishes,

John & Hidden Dragon Villa family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandalay, Myanmar
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2012

Initially had trouble deciding where to stay for a weekend in YangShuo. The Hidden Dragon was my first choice, so I went with it - proving to be a perfect choice. The rooms were cosy and clean. Mine looked onto the breathtaking scenery. Staff was very helpful, they took arranged all the excursions and took care of all my requests effinicently.Restaurant on the roof is a very nice place to sit and enjoy the beautiful scenery while having a meal.

Location; perfect.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here for three nights at the end of September. Our room looked directly onto fantastic scenery. We ate beer fish in the roof restaurant one evening and we had our breakfast there -- unfortunately, apart from our first afternoon, it rained constantly during our stay. Had the weather been better we would probably have spent more time sitting up there, admiring the panoramic views around the hotel. We enjoyed this hotel and the staff was very nice and helpful, and as mentioned, the view from the room was amazing.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2012 via mobile

There were six people in our party, and we all had a really good experience. Like the other reviews stated, the staff was amazing. They really go out of their way to help you with anything. The view from the rooftop resteraunt and bar was unreal,it was a great place to sit and have some drinks after we had a really good supper.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Dragon Villa

Address: Ji Wo Du Village, Big Banyan Tree Scenery Zone, Yangshuo County 541900, China
Location: China > Guangxi Zhuang > Yangshuo County
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#25 Best Value Hotel in Yangshuo County
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hidden Dragon Villa 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
elegant Yangshuo hotel with Beautiful Legend, Perfect Location, Elegant Architecture in the style of Ming and Qing Dynasties and Great Roof Garden Dining. ... more   less 
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Also Known As:
Hidden Dragon Villa Hotel Yangshuo County

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