Never before have I stayed in a hotel of such extreme contrasts. This was an absolutely stunningly beautiful hotel facility, only a few years old, and nestled in the hills along the river. The lobby was gorgeous, and the pool and scenery spectacular. Meanwhile, the rooms were not very nice and the service was truly abysmal at every turn.
Rooms: Our initial guaranteed "river view" rooms had absolutely no view of the river at all. They were on the ground floor, and smelled of sewage gas backing up from the drains. We were finally moved on day two, with no apology or price adjustment. The rooms were spacious but dark. The bathroom arrangement was unconventional with a tub in the middle of the room and a glass wall (hmm, not frosted!) between the shower and toilet. The bed was very firm and not comfortable, the towels very small and thin (think Motel 6), and the phones never worked in the rooms. On the morning of checkout, they turned off the AC in the rooms from some central location, so it became extremely hot and humid.
Restaurant: The little restaurant had very limited offerings and the food was low quality, so I would recommend eating in town when possible.
Service: The management and staff were consistently unfriendly during our stay. The hotel staff took over an hour to check us out of our pre-paid rooms while, best I could figure, they confirmed that we hadn't stolen anything. Beware, they will charge you $6 for each plastic room key card you can't find upon departure...really annoying in the context of an expensive hotel bill (three rooms, each for three nights, and meals).
Pools: The pools were beautiful, fun, and uncrowded. But, as soon as we arrived, the killjoy cabana man dashed over and handed us a card in English telling us not to remove the pool towels from the pool area.
I asked around, and despite the poor service, this place may be the best game in town for now. My advice: manage your expectations and hope that someday they hire the Marriott to manage the hotel!
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- Also Known As:
- Yangshuo Hotel Yangshuo County