What a waste. Every now and then I come across a hotel or restaurant that has it all design wise but screws it up with the Service. Or lack of. Case in point: Yangshuo Resort.
Initially this was a good surprise when I was hunting for a hotel in Yangshuo, for early October. I never expected to see something so beautiful in China's countryside. It looked so amazing that I booked a suite for 3 days.
The resort is simply beautiful, and my suite was ideal. View on the river, lounge mat on the balcony, and the list goes on. However when it came to service it didn't deliver. and then some. Room cleaning was bad, making the room was even worse. It's like the bed was done by a 5 year old kid (I took pictures).Food and glasses were regularly left in the room post housekeeping. Contact at check in and check out was lengthy, complicated. For no reason. Reservations for transportation or activities were grossly overpriced.
The restaurant was really the worst. Not bad as in unhealthy, more bad as in "no, I'm sorry, I know what a Pizza is and no, it's not a tart with vegetables and doesn't look like this at all" and " Sorry to be extremely demanding but could we get the appetizer before the main dish this time?" or also "is it normal that I'm done with the the main course and my friend didn't get the appetizer yet"? And don't get me started on the drinks...Yes, the restaurant experience was bad, and I think the "Western" restaurant was worse than the other. But it needs to be said that in China the whole Hotel and Restaurant concept, especially in the upscale (or what pretends to be upscale) category is a new territory, and the staff is clearly not trained accordingly. Give it time, I'm sure the country will catch up and professional hostelry schools will emerge.
I still enjoyed my time at Yangshuo, and loved the resort. It's just that the bad Service does get to you at the end, no matter how much you prepare mentally for it.
If I were to come back to Yangshuo, I would look for alternative options.
As for Yangshuo: there are tons of activities immediately around it, and some further afield. I would highly recommend two that I have reviewed here (Bamboo rafting and light show)
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- Also Known As:
- Yangshuo Hotel Yangshuo County