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“Keep your expection to the very minimum” 2 of 5 stars
Review of Beihai Hotel

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Beihai Hotel
Beihai Scenic Area, Huangshan 242709, China   |  
Hotel amenities
Ranked #36 of 404 Hotels in Huangshan
San Francisco, California
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
“Keep your expection to the very minimum”
2 of 5 stars Reviewed December 17, 2012

We have no choice but to pay $150 a night at this run down hotel since there is hardly any other better choices on top of the mountain. We also understand everything including the clean towels are brought up by the porters. But what we can't accept it's the poor service by hotel staff. They all seem like they hate their job. Food at the hotel restaurant was very expensive and not good . The room carpet was dirty and and really hard bed to sleep in. We arrived toward end of Oct. and at night the temperature dropped down to low 40's and no heat in the room. When asked the hotel about turning on the heat they told us to use the extra blanket in the room to keep warm at night. No hot water until 7AM and the shower leaked everytime flooding the small bathroom. The only reason why I gave this hotel two stars because of the location. It's the only hotel on top of the mountain that is close to all the sightseeings. The other two hotels are worse in condition and farther away.

Room Tip: Ask for a room in the newer wing.
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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281 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
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English first
Bay Area, CA
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed December 1, 2012

Despite being the "most stars" hotel in the Huangshan peaks, it was pretty poor in almost every way. Service was minimal and lackadaisical (for example, the bellhop who was supposed to show us to our room just took us to the base of the stairs, pointed up them, and turned and walked off). The room was small with minimal storing space and extremely hard beds; the carpet was quite stained in many places and the shower door was lacking seals so there were large puddles in the small cramped bathroom after every shower. The view out the window was of a nearby wall. It was pretty noisy, since the room doors were thin with a big gaps underneath. The one decent thing about it was that the room was clean (other than the stained carpet). They were surprisingly "cheap" in how they handled guests, despite being a quite expensive place for China; for example, you have to pay a substantial cash deposit for the electronic key card when you check in, the breakfast buffet had no juice, the room heat didn't come on until 6 to 7 in the evening (when it was near-freezing outside, and darn cold in the room), and they leave only one 1/3-size roll of very cheap toilet paper in the room each day, which wasn't always enough for us. (The second day, we asked the maid with the cleaning cart for an extra roll, and she wouldn't give us one, but told us to call "Customer Service" on the phone. We eventually just went to the convenience store downstairs and bought a normal-size, normal-quality roll ourselves!) At that time of year (October-November) there's nowhere to eat nearby except at the one restaurant in the hotel, which was quite bad. After the first night, we only ordered non-meat dishes because the meat was nearly inedible. The breakfast buffet was unappetizing, and there was nothing to drink except tea, awful coffee, and cola (in what would anywhere else be an orange juice dispenser). Still, being up among the peaks is far better than staying down the mountain and walking or waiting in lift lines every day, so the location was good. Next time, I'd try a different hotel up there, though.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 23, 2012

Normally I would not pay usd140 to stay in a hotel like this. But up in huangshan where difficult for vehicle to reach and they said mostly men labor carried the furnitures etc up by foot so probably that's the normal price here. This is the nearest hotel from yungu ropeway. When we arrived at noon the lobby was full of tourist but check in quite fast. We were very lucky it was a sunny day as we were told the day before was raining. The room however was very standard and old. quite clean. But the worst part is no heater at all, not even an electric heat blanket and it was freezing at night. Food was super expensive on the mountain, in the hotel restaurant u hv to pay CNY 280 for a fish, the cheapest is CNY 60 for a vegetable dish. Cny 25 for a big bottle of mineral water is standard. Lucky we brought along some food like oatmeal, apples, and biscuits to save money.
The best part of this hotel is to see the sunrise you only need to walk about 50 m from the lobby. If I returned I probably will stay here again

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Top Contributor
156 reviews 156 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed October 25, 2012

Review of Beihai Hotel
4-star on the mountain can't be compared with 4-star in the city plus being a
typical chinese hotel, beds are super-hard, showers don't work well, sanitary
conditions are basic, bathroom floods when showering, no coffee facilities and
aircon is either very cold or off. But this hotel being the hotel where all the
chinese leaders stay when visiting huangshan, it has a elaborate dining hall and a
lux presidential suite. But location at the scenic West Mt is fantastic. U can take
scenic walks up a few peaks all nearby for fantastic views of the avatar-like Mt
huangshan. And the west mountains is great place to see the sunset (more colourful
and scenic and less crowded) vs waking up at 5am, and jostling for your dear lives
just to see a 15 second sunrise, usually semi-blocked by pine trees or bobbing
heads....) The foot massage in the hotel was a welcome delight after a long day of
climbing and walking. The service was professional and value for money.

We walked to the Jade Screen Hotel and it looked quite dilapidated and so, decided not to stay there at all.

They were still building a few other new hotels in Huangshan so there should be more choices in the years to come.

Room Tip: When you get into your room, dont start unpacking. Open the windows and check for noise, some of th...
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  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 23, 2012

Do not stay here. There is no heat in any of the hotels up on Huangshan. Their explanation was to be green and environmentally friendly. It was freezing at night and just miserable for for the 2 of us senior folks. It was so cold and windy that we didn't bother to climb the stairs just to watch the sunrise.The food was no terrible and expensive. Unless you have this fetish of watching the sunrise on Huangshan, make it a day trip or 2 day trips and stayed in the hotels down in Huangshan city.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Irlande
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 16, 2012 via mobile

The area is great for visiting around. However the service provided is very poor and the staff don't take care about their customers.

The english level is poor as well despite the fact that this is visited by international customers.

"The canteen" for tourists is quite bad regarding the service provided, but who cares? It's full everyday!!

Anyway, the area saved the face as this is very beautiful.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hong kong
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 22, 2012

Our stay was booked for us by a local in Tunxi, very cheap compared to their advertised price. It's a tired place that is musty, smells of smoke, is dirty, but convenient. There is wifi in a lIft lobby area that is full of people and smokers. The restaurant provided adequate plain dinner, our table also had free view into the men's urinal! Breakfast buffet offered nothing tempting but we are captive audience on this mountain . Spa staff were competent foot massagers but quick to ask for a tip. However after walking all day this hotel provides adequate beds for aching backs! It's relativwly close to one cable car and a good three hour up and down hill walk to Jade Screen cable car .

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beihai Hotel

Address: Beihai Scenic Area, Huangshan 242709, China
Location: China > Anhui > Huangshan
Amenities:
Business Center with Internet Access Restaurant Room Service Suites
Hotel Style:
#28 Best Value Hotel in Huangshan
Price Range (Based on Average Rates): $
Number of rooms: 380
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Also Known As:
Beihai Hotel Huangshan

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