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“Great hotel, clean, well located and taken care of” 4 of 5 stars
Review of Hotel Santa Cruz

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Hotel Santa Cruz
4.0 of 5 Hotel   |   Plaza de Armas 286, Santa Cruz, Chile   |  
Hotel amenities
Ranked #5 of 7 Hotels in Santa Cruz
Santiago, Chile
Top Contributor
153 reviews 153 reviews
14 hotel reviews
Reviews in 37 cities Reviews in 37 cities
58 helpful votes 58 helpful votes
“Great hotel, clean, well located and taken care of”
4 of 5 stars Reviewed March 15, 2013

I stayed just a weekend but could feel very cozy at this hotel. The location is very good right in front of the main plaza. Tours are easily availble to vineyards, it´s just 200m or less to the museum and short drive to restaurants. Breakfast is good. I haven´t tried the other facilities.

Room Tip: Get the ones not facing the plaza, I think it´ll be quieter
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
    128
    102
    43
    13
    6
See reviews for
64
116
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 17, 2013

We stayed here as a base for touring wineries. The hotel is new ,clean and very pretty. The look is spanish style and tastefully done throughout. There is an office in the lobby that can book reservations for tours and lunches at nearby wineries- something you must have. After a busy day, relax by the beautiful lagoon pool with lush vegetation ( it looks free form but is cleverly laid out so that you can swim laps), work out in the fitness center or enjoy a spa treatment. We enjoyed tasty pisco sours and light lunch by the pool but were a little disappointed with dinner. The breakfast buffet however was outstanding. This hotel would shine anywhere, but in little Santa Cruz, it is brilliant.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Santa Cruz, responded to this review, January 31, 2013
Santa Cruz Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 17, 2013

Excellent staff. Great location in the center of town. Nice downtown to exlore. Great ice cream parlor about 10 minute walk down the main street. Rooms were nicely decorated and very comfortable. Also enjoyed the heated pool.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Santa Cruz, responded to this review, January 22, 2013
Santa Cruz Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waukesha, WI
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 31, 2012

Hotel was average. Rooms are clean. The restaurant was average. A little over priced for what you get. Great location for visiting the wineries. The workout room is very minimal and one of the bicycles was broken. There only a few hand weights.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curico, Chile
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 26, 2012

Staying in this hotel was an experience I will not forget. For starters, Santa Cruz is in the heart of Chile's wine country and is a must-visit for any wine-lover. The hotel is beautiful and there are great facilities to use at your leisure. The restaurant is covered with a stunning glass dome while the food is pretty special and the wine list is obviously top-notch.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Santa Cruz, responded to this review, December 27, 2012
Santa Cruz Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2012

We stayed in this very nice hotel for 2 nights, which is right in the middle of the wine country of the 6th Region in Chile. Our experience the first day was not very good because of the location of this hotel: its right on the Plaza de Armas of Santa Cruz. Very close by is the church, which was being reinaugurated after the February 2010 earthquake, and every access to the hotel had been blocked by the police. On top of that, they had a Christmas fair on the square and they played very loud music until 3 o'clock in the morning. We had a complimentary drink at the hotel's bar, which turned out to be very nice, and had dinner in the main restaurant, Los Varietales, which was not expensive at all. The second nignt there was no music but some of the guests stayed up until late and made loud noises in the access halls to the rooms. Service was very good, rooms were adequate in size and and furbished with local wooden furniture. As mentioned in other reviews, hotel is right next to museum, which houses a very nice collection of fossils and artifacts gathered by the hotel owner. It's worth paying a visit. The casino is also next door, but it is small and mostly holds slot machines.

Room Tip: Request a room on the 4th floor of the bulding next to the casino.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Santa Cruz, responded to this review, December 27, 2012
Santa Cruz Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorks
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 18, 2012

We stayed here for 4 nights and found the hotel very comfortable. I was rather worried to begin with as our room was on the front and I thought it might be noisy at night but there were no problems and I enjoyed looking out onto life in the square opposite. The location is next to an very interesting and extensive museum and right in the centre of town so convenient for shopping. Rooms were well equipped and very clean. We particularly enjoyed our pisco sours in the evening. We ate in the restaurant, the food was good with large portions and there was music and dancing in the evening to entertain us. The garden area with its pretty outside pool is quite a surprise in this central location. There is also a good indoor pool and a gym. Everyone was very friendly and helpful and it is a good base for visiting the nearby vineyards.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Santa Cruz, responded to this review, December 24, 2012
Santa Cruz Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Cruz

Address: Plaza de Armas 286, Santa Cruz, Chile
Location: Chile > O'Higgins Region > Santa Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Santa Cruz 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Santa Cruz Chile

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