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“Everyday was heaven” 5 of 5 stars
Review of Awasi Atacama - Relais & Chateaux

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Awasi Atacama - Relais & Chateaux
5.0 of 5 Hotel   |   Tocopilla 4, San Pedro de Atacama, Chile   |  
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Iconic Extremes!
N.Y.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
“Everyday was heaven”
5 of 5 stars Reviewed October 14, 2013

This lodge was our ultimate travel experience. Everyone seeks something different. As an artist, I appreciated the many textures throughout the resort, all reflecting the San Pedro Atacama desert, the wood, the stones, the straw, the colors, the wood chimes, the basketry,etc. Complete privacy in our rooms. Warmth and hospitality from every one working at the resort. The bedding was excellent and the food delicious. I love cooking and a private cooking lesson was set up for me. Cannot say enough about our experiences with the excursions that we selected. Seeing Xaviar, Andreas, Christobul and Pierre made our stay perfect. Thank you Awasi for a memorable a

Room Tip: we had room #1 and loved it
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, October 28, 2013
Dear Guest,

Thank you very much for your comment.

Wow, we are definitely pleased to be reviewed by an artist…especially, by being able to notice those little details that we have placed around the property; All pre-meditated of course!

The entire team sends their regards, especially Xavier, Cristobal and Pierre – They, of course remember you very well and cannot wait until your return. It would be our pleasure to show you some other interesting places throughout the Atacama, that we know you will love.

If you enjoyed the especial textures and details through our Atacama property, wait until you visit us at Awasi Patagonia! Truly a place for artists to enjoy…our interior designer Paula Gutierrez sure did a great job. Don’t be shy and contact us for your next adventure on our private reserve.

Sincerely,

Awasi Team
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313 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
genova
1 review
5 of 5 stars Reviewed October 8, 2013

Awasi was my base camp to visit the surroundings of San Pedro de Atacama: i spent there three nights and everything was almost perfect: excellent dining, great service, friendly guys. the guide was attentive and well prepared. definiotely a great experience!!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, October 28, 2013
Dear Agasha,

Thank you very much for your comment.

It is “simply great” to see that you enjoyed your “base camp”. We sure enjoyed having you here with us. We must say that your pictures are such a great glimpse into what is to come for future guests. Thank you so much for providing us all with these images.

Although, you were only here with us for 3 nights, it seems that you were truly able to see the majesty that holds the Atacama Desert.

Pleasure showing you around this beautiful place.

Warm Regards,

Awasi Team
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Madrid, Spain
1 review
5 of 5 stars Reviewed October 4, 2013

Excellent experience!!. This place is quite unique (besides the fact of being in a wonderful place in a natural oasis in the middle of the dessert, offering incredible and very diverse excursions around the area) as it offers an amazing hotel experience, fantastic rooms, incredible and very friendly service, and on top of it, the food is really fantastic!!! Overall, a truly outstanding experience. It is true that price seems high, but if you factor in the fact that everything is included in the price (i.e. food, allthe excursions and guides, horse rentals, bicycles rentals, even laundry, etc) makes it very good value for money!!

Room Tip: Todas son magníficas de acuerdo con lo que dijo toda la gente de mi grupo
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, October 9, 2013
Google Translation
Estimado Sr. Jose Luis,

Qué bueno saber que su experiencia con nosotros sea considerada como “única”!!

Trabajamos arduamente para poder brindarles a todos nuestros huéspedes una experiencia única y diferente a lo considerado "standard" en la hotelería.

Nos alegra haber alcanzado las expectativas que tenía al momento de visitarnos y que haya disfrutado de nuestro servicio "hecho a medida".

Con gusto lo esperaremos a partir de Noviembre de 2013 en nuestro nuevo proyecto en Torres del Paine, Patagonia

Cordialmente,

El Equipo Awasi
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Sun City, Arizona
Top Contributor
84 reviews 84 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 1, 2013

San Pedro de Atacama is a nothing special town, just a jumping off spot to see beautiful sights in the Atacama Desert. However, the Awasi makes it a destination town. Everything there is taken care of for you down to the final dotted i and crossed t. They even print your boarding passes for you without your requesting it, on the day before your departure. The only quibbles (minor) are lack of a jacuzzi spa near the swimming pool and that some of the rooms are across the street from the dining area and pool. But service is impeccable and the food is lovely. Even the basket lunches for day excursions are perfect. What are you waiting for?

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, October 9, 2013
Dear Guest,

Great to see your comments and how candid you have been with with all of us.
It is truly an honor to see someone think of us as the one that makes San Pedro a destination town. Just a great distinction that truly makes us happy.

We sure will take your suggestions into consideration and appreciate you advising us on your thoughts based on your experience with us. It would be great to get your notes on our newest property in the Chilean Patagonia – Awasi Patagonia. There, we will surely have a hot-tub right outside each of the Villas for all of our guests to enjoy after a long excursion within the park or our own reserve.

Can’t wait to have you both with us again.

Regards,

Awasi Team
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Houston, Texas
1 review
5 of 5 stars Reviewed September 27, 2013

My husband and I spent three nights at the Awasi Atacama in September 2013. We had a wonderful time and would highly recommend this property and experience! The desert and excursions were other-worldly but honestly the favorite part of our trip was Awasi! We loved how quiet and relaxing it was. The food was fabulous, and the service was unbeatable. It is an intimate tranquil property with a level of service I have never quite experienced. We also absolutely adored our guide who spent every day with us from start to finish. We would highly recommend the Awasi experience. Melissa, Houston, Texas

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, October 9, 2013
Dear Melissa,

We thank you for the great comments that you have shared with all of us.

Happy to see that you and your husband both enjoyed the Awasi experience, during your three nights at our oasis in San Pedro.

Awasi is definitely a great location to choose in order to simply disconnect from the rest of the world…and of course sit back and enjoy that Rica Rica Lemonade you mentioned you loved! You do not know how happy we are to see that Awasi was your favorite part of your trip…believe us, showing others these majestic sights is definitely our favorite part of our job. Thank you for allowing us to do just that.

We are also very eager to show you around our new private reserve – Awasi Patagonia. There, you will also be treated to exclusive spots that only the Chilean Patagonia can offer.

See you soon,

Awasi Team
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

I have just returned from a 5 day stay at Awasi - travelled solo enroute to some trekking in Peru. I have never been more impressed with a travel experience than my time at Awasi. This place punches its weight well above other luxury properties I have stayed at, all with an understated grace and without the hype you sometimes get with the bigger known "chain" properties. Awasi's objective is simply the experience itself - which just speaks for itself - personalised attention from the moment you arrive at the airport, the incredible excursions and guides (thanks to Mario and Santiago), each staff you meet at the property, the delectable meals and the homely-luxe accommodations. And the all-inclusive feature of the hotel is not just a marketing gimmick. During my stay I did not get any opportunity to open my wallet - even my ticket to the San Pedro archaelogical museum was complimentary (just when I happened to mention in passing I was thinking of a visit). The personalised excursions and your own guide / driver / jeep is something I could rave on for several more paragraphs but the tripadvisor reviews captures all of this already. The Atacama landscape is as diverse as it gets - this is not simply a a trip to the desert! My 5 day visit was not enough to cover the varied excursions on offer and my guides planned an itinerary carefully tailored to the brief. In short every aspect of your stay is carefully and meticulously thought through by Awasi's amazing team, without being in your face about it and ensuring a luxury travel experience that will simply be hard to beat!!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, October 10, 2013
Dear Guest,

Thank you so much for this very detailed feedback you have shared with all of us. We just love reading these stories of the guests that have recently stayed with us and getting to hear about their experience.

We are so glad that we were able to act as your travel companions during your time with us. Wasn’t it wonderful to truly be able to take your time through the majestic sights that the Atacama has to offer? It was truly an honor for us to have you here and share unforgettable memories. Please note that Mario and Santiago send their regards and would like for you to know that whenever you wish to return, there will be even more sights to journey through in the desert. Many people don’t get to see these tourist-free areas on their trips but as you may remember, you were able to see areas of the Atacama that many don’t.

It feels great to be able to live up to the expectations of our guests, and especially for those traveling on their own. We hope to be able to show you around to your new “home away from home” , Awasi Patagonia. The landscape and the incredible views there will also dazzle you with surprise, as much as the Atacama Desert surprised you.

We look forward to welcoming you again.

Warmest Regards,

Awasi Team
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Houston, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 12, 2013

Welcome to the World of Awasi... because it is a world unto itself in the middle of the Atacama Desert, which is both it greatest and its weakest attribute. Let's start with all that's great about Awasi. There is a lot. The warm reception at the airport by guide and driver and the comfortable ride in the pickup to the hotel is but a slight foreshadowing of what's to come. Once you enter the gates of Awasi and cross the cool serene courtyard with the trickling fountain and are met with a welcome beverage offered by the friendly staff you are quickly and fully enveloped in a world of comfort, service, and relaxation. It is a place where you truly leave your cares on the doorstep for there is someone at Awasi to attend to your every need. And that is what makes Awasi quite special. The staff is extraordinary, the greatest asset that the hotel has. It is true that the ambience and the surroundings are spectacular. The rooms are spacious, comfortable, well-appointed. The food is delicious and beautifully presented. The open air covered dining spaces with outdoor fireplaces burning constantly throughout the chilly evenings are romantic and beckoning. But none of this would matter if it weren't for the wonderful people working at Awasi to make it all happen. From the man who stokes the fire, to the kitchen staff, to the waiters and managers, all work to make your stay at Awasi a truly memorable experience. They are professional and friendly and the prevailing attitude is that any request or suggestion you might have is important and can be accommodated. One evening at dinner we casually mentioned to the manager that we had been a bit warm in the evenings and perhaps the down comforter on our bed was too heavy. When we returned to our room later that evening our bed had been turned down with a light cotton blanket replacing the comforter, which was left folded at the foot of the bed. This is just one example of how the staff attends to details. I also loved the baskets by the door to our room suggesting we leave our dirty dusty hiking shoes there. Before you know it the shoes disappear and are returned looking like new. These are the things that make Awasi special. Only one thing seemd to challenge the staff...and that was making a decent pot of coffee. Oh, how they tried, but never seemed to get it. Pretty sure that they will have remedied this by now.
Of course, the one thing that really makes Awasi unique among its peers is the one-on-one guide. Not only does it afford a great deal of flexibilty and privacy, but there is no cramming into vans or waiting on others (you will see vans like this from other hotels if you go to some of the popular destinations) Each evening we sat down with our guide to decide what activity we wanted to do the following day. He did an excellent job of finding hikes and activities to meet our requests. We did two full day hikes and both days we had two of the best meals of the trip-- picnic style on the trail. The only thing that I would suggest--and I think that Awasi could take more advantage of the personal guide system--would be to have more planning and client/guide communication PRIOR to arriving...perhaps a more detailed questionaire. As experienced high altitude trekkers, we had hoped to do some more challenging hikes, but felt like we were being evaluated before we were allowed to do anything too strenuous. Even though I had included this information in our short questionaire, I didn't really feel that there was much effort made to help us plan a more challenging program. So we settled for trekking light and just enjoyed the view. By the time we were "approved" to climb a volcano, the weather prohibited us from going. But, on the bright side, we had to choose another activity that day and randomly chose to go horseback riding. As an avid life long rider, I'm always a bit skeptical of vacation horses. I was in for a pleasant surprise. The Chilean Criollo horse has a big heart and a nice gait. They were well-trained, well-mannered and willing to go when asked and the ride offered spectacular desert scenery. The wrangler was a true gentleman and an excellent horseman who obviously loves and takes very good care of his horses. We had a blast!
With all that said about the wonders of Awasi World, I still felt there was something missing. As described above, all our needs were met so it is something slightly intangible and ambiguous that was missing. There is somehow an apartness from the very place I'd come to see. Inside the gates of Awasi the atmoshere is absolutely inarguably delightful, yet I felt there is little connection--other than arquitecturally-- to the land or the town. There is no view of the desert, no sunsets to watch, no distant volcanoes to stare at. It is its own world but somewhat apart from the place. It is no fault of the hotel, just the logistics of location. On the other hand, the hotel is just a 5 minute walk to the charming lively village of San Pedro, where there is an energy to the town, with people and dogs, and coffee shops, and art, sunsets and adventures to be had. Returning to Awasi, again that is locked out. It is a beautiful wonderful world inside Awasi, but somehow missing the San Pedro/Atacama spirit. But I would say that the trade-off is worth it if you are looking for a few days of incredible personal service and indulgence. And, of course, there are all those exursions to get you out and about and it is a lovely place to come home to after a busy day.

Room Tip: We stayed in the round rooms on the opposite side of the street from reception, same side as the din...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, August 28, 2013
Dear Guest,

We would all like to thank you for your very thorough and candid feedback on your own personal experience.

It really is a pleasure to read about each of our guests experience with us and the fact that you took the time to tell us all, is very much appreciated. Not many take the time out to be honest and it is refreshing to see it.

We remember you and your husband, and were so glad to have you around.

Everyone sends their best and we are truly sorry that you were not able to hike up that volcano that day. We truly want to ensure that all our guests are ready for such a rigorous hike and although you both had experience in extreme hiking at other parts of the world, trekking at this desert tends to truly surprise many on its uniqueness. It is very high-altitude and as much as we want to show you the greatest parts of the desert, we must ensure the safety of all our guests. However, everything happens for a reason as you had a great time with the horses that day. We love taking our guests out with those horses as they are the best in town and have always been a highlight for many visiting us.

We wanted to touch on the coffee comment you mentioned and really thank you for bringing this to our attention. We apologize for not being able to reach your coffee expectations as well as we reached other areas of your stay with us. We wanted to inform you that we went ahead and changed the coffee purveyor, because of this we have been able to improve our coffee service at Awasi.

We invite you to sip on your next cup of coffee in South America, from your own private villa at Awasi Patagonia!

See you soon,

Awasi Team
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Additional Information about Awasi Atacama - Relais & Chateaux

Address: Tocopilla 4, San Pedro de Atacama, Chile
Phone Number:
Location: Chile > Antofagasta Region > San Pedro de Atacama
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in San Pedro de Atacama
#1 Romantic Hotel in San Pedro de Atacama
#2 Family Hotel in San Pedro de Atacama
Price Range (Based on Average Rates): $
Hotel Class:5 star — Awasi Atacama - Relais & Chateaux 5*
Number of rooms: 8
Official Description (provided by the hotel):
Luxury lodge located at the Atacama Desert, Chile. Only property in the region to be an affiliate of Relais & Chateaux. With only 8 ample rooms, we provide tailor made experiences, assigning a private guide and a 4x4 vehicle to each cottage. ... more   less 
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Also Known As:
Awasi Hotel San Pedro De Atacama
Awasi San Pedro De Atacama
Awasi Atacama - Relais & Chateaux San Pedro De Atacama, Chile

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