We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“They charged us more than the reservation we'd made through Booking.com” 1 of 5 stars
Review of Rukazen

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Rukazen to your Saves list
Rukazen
Av. Sequitor Sitio 38, San Pedro de Atacama 1410000, Chile   |  
Hotel amenities
Buenos Aires, Argentina
Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“They charged us more than the reservation we'd made through Booking.com”
1 of 5 stars Reviewed April 4, 2013

B&B RukaZen is an ok place, and the managers were kind to us at first. Well, you gotta remember you are in Chile: services are quite expensive overall and people are kind and gentle.

As others guests have pointed out beforethrough Booking.com, the price is not guaranteed. María Paz Loreto, the owner, charged us a rate that was not on our Booking.com reservation. We had to get into a discussion about something that was already arranged and guaranteed. It was an awful situation.

The hotel is 3km away from Calle Caracoles, and nobody knew where it was situated, not even transfer guy nor the people at the Tourist information Center. The toilet flush was not working and we had to open it and pull the little string by hand. Throughout the 6 nights that we spent there, nobody did anything about it. Furthermore, wifi was not available in public nor private areas, as it is announced on Booking.com. 

Finally, I wouldn't recommend this B&B to anyone. 

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

6 reviews from our community

Traveler rating
    0
    3
    0
    1
    2
See reviews for
2
2
Solo
0
1
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Union City, California
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 28, 2012

I do not remember how I came across this hotel while looking for a reasonable place to stay for two couples. We got a two bedrooms cabana with kitchen, dining area, and living area. When we got there at night, it was difficult to see because the area was pitch dark. We called the hotel and Anita came to lead us to the hotel. We got there at 9 PM and did not feel like going back to San Pedro de Atacama for dinner. Anita and Patie offered to cook dinner for us. What a service.

The only reason I did not give a 5 star rating was because it was out of the way. If you have a car and do not mind to be 5 km from center of San Pedro, this is the place. Very quiet most of the time until the dog started barking in the morning.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Rukazen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rukazen

Address: Av. Sequitor Sitio 38, San Pedro de Atacama 1410000, Chile
Location: Chile > Antofagasta Region > San Pedro de Atacama
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #43 of 46 B&Bs / Inns in San Pedro de Atacama
Price Range (Based on Average Rates): $
Number of rooms: 7
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Rukazen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rukazen Atacama/San Pedro De Atacama, Chile

Owners: What's your side of the story?

If you own or manage Rukazen, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.