I went to San Pedro with my parents last weekend, and it was my worst experience EVER with a hostel. I had a reservation and the girl told me through e-mail that the check-in time was 11:00 AM. We got there at 11:30, and then they asked us PLEASE to be patient because it had been raining a lot in San Pedro and they had problems with sheets that wouldnt dry. We said it was OK, and left the hotel to give them time to arrange everything. We went back at 2:30 and the room still wasn't ready!! We could only have access to our room at around 3:00 PM. Ok. Well, the last day we were there, we would have a tour that would take all day, but it was canceled due to the rain. Our flight wouldn't leave until 11:00 PM, and the check-out time is at 11:00 AM. As I was with my parents, I asked them PLEASE to let us stay AT LEAST in the common area until the time they let us come into the bedroom (at three).
Well, they said that it was impossible. I insisted that they had to give us some kind of compensation for making us wait, and the owner, a VERY RUDE woman called Lorena, told that we had to leave at eleven, or pay for another night, or they would call the police on us!!!!
She also told us THERE WAS NO CHECK IN TIME, but we should leave at 11:00 am. Oh well, we get in the time they can give us a room, but we have to get out when they want us to.
What a way of treating tourists. I was so mad, because I could endure that alone, as I'm used to hostels (although I have always stayed at hostels with very nice staff), but I was with my parents, what the hell??
Well, I immediately went to SERNAC to complain about their terrible service, they called the hostel and then we could stay until 3 PM in the common area.
What else to say, they totally suck and I will tell everybody I can to NEVER GO THERE.
- Also Known As:
- Hostal Corvatsch Atacama/San Pedro De Atacama, Chile