We stayed here for 1 night in the dorm. The room was clean and not too over crowded. Bunk beds were a really good size with the beds being large singles. The food was fantastic and they had pg tips tea! Which we have not seen yet whilst in Asia so that was a bonus. The wifi was really strong and also worked in the rooms. The dorm had individual fans which were well needed with no air con. The shared bathrooms were in an out building round the back. While they did not look very inviting, they were actually alright albeit with cold showers! We knew this beforehand though and when it's so hot out here it is not the end of the world. We found the service from Jen the female owner and the other girls to be fantastic. They were really helpful and let us keep our bags and expensive belongings behind the bar all day as check out was at 12 and our bus wasnt until late evening. She was really knowledgeable about the area and gave us loads of useful tips about stuff to do around the town.
The only downfall of our stay and it really was the only one, was that the other British guy, not the owner, who worked behind the bar was extremely unfriendly and didn't make us feel at all welcome. He acted as though everything were an effort and seemed much too busy talking to a group of guys at the bar than he did going slightly out of his way to help us. Some drinks were missed off our order one night and when we asked him if they were coming (after an hour of waiting) all he said was "do you really want tea at this hour anyway" and instead just took them off the bill and didn't bring them. He did the same the next night when we ordered tea and just said the kitchen was closed and couldn't order tea. We didn't feel that making tea involved any culinary skill and that he could have just done it himself but couldn't be bothered. He actually said sarcastically "that's beyond my capabilities".
We felt the stay was overall fantastic but unfortunately, working in customer service myself, friendliness and basic manners goes an extremely long way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.