Marina Palace is excellently located with views of the old town of Nessebar and/or the sea.We were on the East facing side, so had a partial view of the sea from our balcony, which was lovely.We went in September (just back 10 hours!!) and although we were not in other bedrooms, we reckoned that it got pretty hot in the south facing rooms.
The room was clean, with decent facilities.The hairdryer worked but there was a hole in the hose bit and the shower was a bit finicky to use.Towels were changed regularly and the cleaning staff were very nice.The room also had a safe which you pay to use.There were no coffee making facilities, and staff didn't allow us to take tea/coffee or water from the restaurant up to the room, but there was a mini fridge in the room.
The reception staff were extremely rude, indifferent and unhelpful.If you can, try to have as little contact with them as possible as their responses will upset you.Although we booked a double room, we were given a twin room, with the beds shoved apart.When we queried this with the woman with short dark hair in reception (who does not wear a name tag and who we think has been mentioned in a previous review), she shrugged and her facial expression varied from disdain to confrontational.We hated when she was on reception and would avoid her as much as possible.
There was another young guy on reception who was also rude to us.He shooed us from the reception and said "go, go", when we tried to confirm if we needed a receipt having just paid for dinner in the restaurant.He didn't update our key when we extended our room stay and then we had to deal with the short haired woman on that one.When we asked the young guy to order a taxi to bring us to the airport, we overheard him tell the taxi man where we were from and they attempted to charge us more than the price we had been quoted earlier by another staff member.He was very reluctant to help us and he admitted that he did not care.
Breakfast staff were mixed, the majority were lovely.Being allergic to wheat, I found the chose of breakfast foods limiting.I also got foodpoisoning on the last day.I'm not sure if it was from the eggs or some pork thing I ate for breakfast.
The acoustics of the hotel were poor and we could hear the music from the bar in our room, which meant accepting that we would not sleep until 1am each night.The air con also vibrated and never sounded off.
If you are going with children, just be aware that there are no kids channels or childrens movies on demand.This did not affect us though.The pool was lovely with beautiful panoramic views and the beautican was extremely friendly and looked after me very well.
In summary, this is brilliantly located hotel with good facilities.Unfortunately, the staff let it down and depending on your interactions with them really have the potential to affect how you feel about your stay.
- Official Description (provided by the hotel):
- The four stars Sol Marina Palace hotel is located between the new and the old part of Nessebar, only a few steps away from the most preferred Bulgarian beaches and is among the best hotels of Nessebar. With its unique location and quality of services, Sol Marina Palace is a very good choice for relax, holiday and business events. Modern conference rooms for formal meetings, elegant restaurants and bars, comfortable rooms with stunning view will make your stay unforgetable.At the disposal of the guests are 123 double rooms, 1 single room and 4 apartments. Most of them have unique sea view and are equipped with satellite television, information system, cable Intrenet, mini-bar, individual safe, central air conditioning system and ventilation.There is an underground paid parking and Wi-fi in public areas like Lobby, Sky and Day bars. ... more less
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- Also Known As:
- Marina Palace Nessebar
- Marina Palace Hotel Nessebar