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“Some up, some down!” 1 of 5 stars
Review of Helios Hotel

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Helios Hotel
Primorska St., Balchik 9600, Bulgaria   |  
Hotel amenities
Ranked #1 of 18 Hotels in Balchik
Malmö
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Some up, some down!”
1 of 5 stars Reviewed September 6, 2009

Unfortunately i think the first impression given by hotel Helios set the tone for our stay. While the hotel itself was clean and well presented the staff left a lot to be desired. As many people do, we decided to rent a safety deposit box. For some strange reason the safety box was by the reception and not in the room. You then had to check with reception before you could open it..... not a disaster by any stretch of the imagination but still slightly irritating. Unfortunately when trying to say that this was a bit inconvinient, we were greated by a receptionist who...... lets say.... didnt have a great command of the english language. This was apparently the best invention since safety deposit boxes and i was just wrong. Ok, no worries, late night, could be a temp working the reception.

When we arrived the pool was great, clean and well maintained with pool rules that wern't too strict. by week 2 the pool was green and obviously not clean (Please see the photos). To the reception again.

"when will you clean the pool"?

This was very amusing to the receptionist who again couldn't comunicate to an acceptable level in english. This didn't sit very well with me as the pool was obviously dirty. I spoke with the pool manager and he told me that the pool was fine. 4 days later the pool returned to its normal colour and the pool manager gladly told me that he had found the problem. Very unusual considering that i was told there was nothting wrong and laughed at!

These were some of the incidents that i thought should be highlighted. There were numerouse others including being left stranded by the hotel taxi driver in the middle of nowhere (Please use the normal taxis as they are cheaper and much more reliable). We also had a fantastic cleaner who was genuinly nice and polite. The hotel is in a very good location, close to the beach and away from the noise of the town.

In short:
Unable to speak English
Expect to be "wrong" if you complain
Very poor service

On a side note. We noticed a large amount of disabled people traveling to this hotel. Please reconsider using this hotel if you are dissabled as there is no reasonable access to the town or the beach. 1 poor guy basically stayed in the hotel complex for 2 weeks because he couldn't get out.

  • Stayed August 2009
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
    15
    13
    5
    0
    2
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10
12
1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • English first
  • French first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Budapest
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 22, 2009

We were in Hotel Helios, which has a very good location in Balchik. That is all what was good in this hotel.
First, the room seemed clean, but fleas - little black insects - attacked us in the bed, possibly coming from the cats which are free to go around also in the restaurant.
At second the beach and the neighborhood of the hotel is dirty, stinking, with no signs of cleaning off the cigarettes and the litter.
Third, the breakfast was very minimal, and full with flies, because of the open air restaurant and lack of covering.
Though the staff was basically helpful, we have the following bad experience: we booked a double room for six nights. There was no mentioning of problems - nor in the affirmation of our booking, neither at check-in. But three days later the receptionist came to ask telling that the room we were given was in fact a studio not a double room and that "since the bosses are coming we either have to check-out or move to an apartment for extra cost." When we decided to check out instead of moving to the apartment they were reluctant to give us a bill. When they finally did they didn't stamped it. So we assume that the staff gave us a room "for it's own business" without consent of the owners/managers.
But we have to thank them this method since we found a far better hotel for the price of their apartment.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 12, 2009

The Helios Hotel is located right on Balchik's best beach and is only a 5 minute walk from supermarkets and the seafront with all its restaurants and stalls. The hotel is just a few years old and very clean and well-maintained. The staff at the reception are OK - one of the young women was very friendly and helpful, and the cleaners are very sweet ladies who wash your dishes for you.
We stayed in a comfortable one bedroom apartment with a fantastic sea view, a king-sized bed, satellite TV, and excellent air conditioning. Our package holiday company gives the hotel a 4* rating, but we found some of the apartment's facilities rather disappointing. For example, there's no shower cabinet - just an enclosure with a curtain, the bedsheet doesn't cover the sides of the mattress (fortunately, the mattress was clean!), and worst of all - the hot water disappeared at 6.30 p.m. every evening! Also, we've never seen such a badly equipped kitchenette. We've stayed in 2* apartments with more equipment - although we did get a cutting board on request.
You can rent a safe in a room off the hotel lobby for 20 leva a week, and there's a hotel restaurant which we unfortunately never got around to trying. There are plenty of loungers around the pools, and also on a small lawn overlooking the sea - but they're made of hard plastic, with no mattresses, just like the ones on the beach! The beach is fairly small, but clean, and has a very diligent lifeguard. Two loungers and an umbrella cost 12 leva per day.
Despite the Helios not quite living up to the expected standard, we really enjoyed our stay and would certainly book there again if we ever go back to Balchik.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Helios Hotel

Address: Primorska St., Balchik 9600, Bulgaria
Location: Bulgaria > Dobrich Province > Balchik
Amenities:
Bar / Lounge Beach Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 18 Hotels in Balchik
Price Range (Based on Average Rates): $
Number of rooms: 59
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