Word of caution: I booked 4 nights using 40,000 Choice Privileges points and the hotel was not familiar with rewards points as a form of payment. Initially, the hotel wanted to charge me a discounted nightly rate and I protested – the Choice website clearly states that reservations using points do not require any additional payment. What upsets me is that since I checked in on a Saturday I was asked to wait until Monday before anyone could make a firm decision regarding my reservation. I checked Monday night, and there were still no changes to my bill. It took two separate calls to Choice Hotels Headquarters (expensive and time consuming international calls), multiple requests at the front desk, and the intervention of a sales manager from Choice Hotels in the USA to finally resolve the issue. In the end everything was taken care of and my points were processed, but it took 4 nights for the situation to be resolved. Nobody apologized for the inconvenience and the hotel made me feel like I was at fault for making excessive demands! Very disappointed with how this was handled.
Otherwise, this is a decent choice. The location is fantastic and I felt very safe walking around at night. Service is generally friendly, although on the inefficient side. When I noticed after checking in that the safe in my room was broken it took two calls to the front desk and a total of 3 hours to finally have someone come up. This was inconvenient since I wanted to secure my belongings before I left for dinner. Internet was fast and reliable, breakfast was good enough, and housekeeping excellent. Some fixtures in the room – doorknobs, chairs, table, mirrors, etc – are really starting to show their age.
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- Also Known As:
- Quality Suites Long Stay Bela Cintra Sao Paulo, Brazil