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“It's OK” 3 of 5 stars
Review of Comfort Hotel Nova Paulista

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Comfort Hotel Nova Paulista
3.0 of 5 Hotel   |   Rua Vergueiro 2740, Sao Paulo, State of Sao Paulo 04102-001, Brazil   |  
Hotel amenities
Ranked #136 of 306 Hotels in Sao Paulo
Adrian, Michigan
Top Contributor
1,310 reviews 1,310 reviews
178 hotel reviews
Reviews in 330 cities Reviews in 330 cities
554 helpful votes 554 helpful votes
“It's OK”
3 of 5 stars Reviewed November 12, 2012

This hotel was selected for me by my Brazilian distirbutor. It was the place they where they usually stayed because it was within their budgets and was close to their Sao Paulo office. The exterior was OK but nothing special and not something that would draw me in if I was trolling for a hotel. The lobby was adequate and at least not a turn off, though it was a little small. A large crowd, which I witnessed a couple of times during the course of my stay, could make things prety cramped.The location of the hotel, other than being close to my business concern, was nothing special.The check-in was a little slow but not outrageously so. The room was fine as it was quite clean and adequately spacious. The bed was reasonably comfortable allowing for a decent night's sleep. The morning breakfast, though offered with little fanfare, was sufficient containing enough options to be satisfying. The checkout was again a bit slow, this time to the point of a being little annoying. However, one nice gesture they did offer, due to the difficulty of generating a receipt, was to comp my laundry bill. That helped make up for the slowness. The rate was not bad but I would say I got what I paid for. It was alright. One thing that greatly irritated me and something to note for the frequent-stay point collectors is that I was never credited with the stay on my Choce account. That was relatively annoying. Unfortunately, that brings up a general point of caution as Choice has a few of those hotels outside North America where they do not credit your stays.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrijo R, Gerente geral at Comfort Hotel Nova Paulista, responded to this review, August 31, 2013
Dear Mrs. Debbie:

I would like to thank you for the feedback about your stay at Comfort Nova Paulista, on July 2012. Your comments were very important to help us to improve our service.
From your accommodation at Comfort Hotel, in July 2012, we have made several changes, including exchange of employees to a renovation of rooms and social áreas.
It will be a pleasure to host you in Comfort Nova Paulista Hotel, again, on your next trip to São Paulo city to prove that our improvements.
I´ll be waiting for your reservation!

Sincerely,

Regina Carrijo
Gerente Geral
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Belo Horizonte, MG
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 22, 2011

In spite of traffic noise, the hotel is well located. The service has nothing special and the rooms are very small. The fitness center has almost nothing and the pool isn't warmed (and very small). The breakfast is limited to the basics and is hard to catch a taxi around there. I though is a little overrated for the benefits it offers.

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrijo R, Gerente geral at Comfort Hotel Nova Paulista, responded to this review, August 31, 2013
Dear Mr. Marcus:

I would like to thank you for the feedback about your stay at Comfort Nova Paulista, on Abril 2011. Your comments were very important to help us to improve our service.
From your accommodation at Comfort Hotel, in April 2011 until today, we have made several changes, including exchange of employees to a renovation of rooms and social áreas.
It will be a pleasure to host you in Comfort Nova Paulista Hotel, again, on your next trip to São Paulo city to prove that our improvements.
I´ll be waiting for your reservation!

Sincerely,

Regina Carrijo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, MG
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 28, 2011 via mobile

Dirty and poor facilities, including rooms.
Breakfast is just ok.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrijo R, Gerente geral at Comfort Hotel Nova Paulista, responded to this review, August 31, 2013
Dear Mr. Mateus:

I would like to thank you for the feedback about your stay at Comfort Nova Paulista, on August 2011. Your comments were very important to help us to improve our service.
From your stay at Comfort Nova Paulista, in August 2011 until today, we have made several changes, including exchange of employees to a renovation of rooms and social áreas.
It will be a pleasure to host you in Comfort Nova Paulista again on your next trip to São Paulo city to prove that our improvements.
I´ll be waiting for your reservation!

Sincerely,

Regina Carrijo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuernavaca
Top Contributor
85 reviews 85 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 28, 2011

Let me start by admitting that it was someone else's money I was spending here. I don't even know how much a room costs or the food in the restaurant, it was all prepaid. So I can't comment on value for money. But I can comment on the rest.

I had a twin room with single beds, not a huge amount of room but adequate. Cleanliness was excellent in room and rest of hotel. Bathroom well appointed although the shower was somewhat noisy. Safe in room worked fine, flat-screen TV with plenty of channels, mini-bar available. Bed neither luxurious nor uncomfortabel, I slept fine in that sense.

Where I did lose some sleep was with the street noise, even on the 13th floor. Half the hotel rooms point the other way from the main drag outside, I definitely recommend getting one of those rooms. It also meant that the window had to remain closed, which had the knockon effect of exposing the lack of ventilation in the bathroom - there's no extractor fan or anything, so after a shower or two the room gets stuffy and humid and if that's at night, you can't open the window for the street noise. There is air-con, but in winter it's unnecessary, maybe in summer the humidity would fall quicker if you had the air-con functioning. WiFi was good in my room.

The restaurant buffet is OK, I had breakfasts and evening meals there, but there is practially zero variety day to day, so over a longer stay that quickly gets very boring. My major criticism is that there is no bar area so to speak, or lounge or salon or anywhere in which one can socialise or meet up with friends etc. There is a bar, but apart from a few stools, nowhere to sit. So it wasn't very sociable place to stay.

There is a small gym with a couple of treadmills, a bicycle and a few dumbells nothing more. The small pool is outdoors and unheated, which makes it way too cold in winter to venture in. I'm sure that in summer it would be inviting.

Around the hotel, across the street there are a couple of bars, albeit quite expensive (around 4 to five dollars for a tiny beer, no more than 200mls at best) but busy and popular with locals. I didn't find the area at all sketchy or full of drug users as another reviewer put it. In the street behind the hotel are many banks. The hotel is between the Ana Rosa and Vila Mariana metro stops, and just past the Ana Rosa metro is a small supermarket where one can stock up for longer stays and avoid the minibar prices.

Overall this is a reasonable hotel, by no means charming or homely but it does the job just fine for a mid-range place to sleep.

Room Tip: Get a room at the back, away from traffic noise
See more room tips
  • Stayed June 2011, traveled on business
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrijo R, Gerente geral at Comfort Hotel Nova Paulista, responded to this review, August 31, 2013
Dear Guest:

I would like to thank you for the feedback about your stay at Comfort Nova Paulista, on June 2011. Your comments were very important to help us to improve our service.
From your stay at Comfort Nova Paulista, in June 2011 until today, we have made several changes, including a renovation of rooms and social áreas.
It will be a pleasure to host you in Comfort Nova Paulista again on your next trip to São Paulo city to prove that our improvements.
I´ll be waiting for your reservation!

Sincerely,

Regina Carrijo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Top Contributor
96 reviews 96 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed June 19, 2011

I have stayed here for a day during a weekend. Rooms are very good: spacious, clean and well mantained. But you can find the same quality for slightly lower prices in more convenient locations. Breakfast is average.

I could not decide wether to give 3 or 4 stars, but decided on 3 because the wireless internet was not working and although I called reception it still would not work. Actually the staff guy who answered said he would call me back with a solution, but never did.

Room Tip: As there could be street noise, higher is better
See more room tips
  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrijo R, Gerente geral at Comfort Hotel Nova Paulista, responded to this review, August 31, 2013
Dear Guest

I would like to thank you for the feedback about your stay at Comfort Nova Paulista, on June 2011. Your comments were very important to help us to improve our service.
From your stay at Comfort Nova Paulista until today, we have made several changes, including exchange of employees to a renovation of rooms and social áreas.
It will be a pleasure to host you in Comfort Nova Paulista again on your next trip to Sao Paulo city to prove that our improvements.
I´ll be waiting for your reservation!

Sincerely,

Regina Carrijo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 13, 2008

The hotel accomodation are pretty clean. The staff is very helpful.
The broad band service is too expensive.
I felt concerned about walking down the streets at night due to beggar, drug dealer on the streets when it grows dark.

  • Liked — staff, cleaness
  • Disliked — network service very expensive
  • Stayed December 2007, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralcnp, Gerente de recepção at Comfort Hotel Nova Paulista, responded to this review, January 29, 2011
MrsThali,

Thanks for your comments.

We provide broad band wi-fi acess totally free at all floors. We only charge for the use of computers in our business center. Thanks for staying with us.
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A TripAdvisor Member
3 of 5 stars Reviewed October 2, 2005

Stayed there in January 2005. The surrounding area is somewhat barren, being bang on a very busy highway. Once you get over that, the room is good value for your money. Very clean comfortable bed, and the armchair in the room was one of the most comfortable chairs I've sat in. Roomy, clean, bright, bathroom, Cable TV. Limited closet space. Close to two subway stations, supermarket and shops, and fast food outlets. The hotel features a functional restaurant, and 'business centre' for internet access, taxis outside, and couteous staff.
Good value for a small budget.

  • Stayed January 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralcnp, Gerente de recepção at Comfort Hotel Nova Paulista, responded to this review, January 29, 2011
Google Translation
Hello dear Guest,

Thanks for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Hotel Nova Paulista

Address: Rua Vergueiro 2740, Sao Paulo, State of Sao Paulo 04102-001, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#121 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Hotel Nova Paulista 3*
Number of rooms: 170
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Also Known As:
Comfort Hotel Nova Paulista Sao Paulo, Brazil

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