We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice area, ok hotel” 3 of 5 stars
Review of Mercure Sao Paulo Pinheiros Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Mercure Sao Paulo Pinheiros Hotel to your Saves list
Mercure Sao Paulo Pinheiros Hotel
3.5 of 5 Hotel   |   Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #88 of 306 Hotels in Sao Paulo
Edinburgh, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Nice area, ok hotel”
3 of 5 stars Reviewed October 25, 2013

Booked as part of trip with work and it was ok. I can't really say much more than that. I had a small suite with twin beds. It was a little worn but fine. The bathroom was a little dated too but I have to say the shower was one of the best I've ever had!

The rest of the hotel was nice but a little soulless. The restaurant was ok for breakfast but expensive for the other meals. Staff ranged from friendly (english speaking receptionist who checked me in) to completely disinterested and rude (restaurant staff).

My biggest issue was this hotel was the internet access. It styles itself as a business hotel but I struggled to download my emails most of the time and frankly the staff didn't seem interested when I complained. Speaking to other guests, this was the same case when they complained.

I probably won't be staying here again on my next trip to Sao Paolo.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review, October 26, 2013
Dear Guest:

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Ludmilla Monteiro
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

439 reviews from our community

Traveler rating
    102
    221
    80
    28
    8
See reviews for
82
99
55
194
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Americana, Brazil
1 review
5 of 5 stars Reviewed October 22, 2013

One of the hosts was very polite but the other not so much, this fact bothered me and my family and i went to have lunch in another restaurant.
The other things were very good. I'm an investor in the accor hotels and stayed very happy with the service. I'm motivated for new investiment.




  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinheiros, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this review, October 26, 2013
Google Translation
Prezado Cliente

Apreciamos imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo Pinheiros . É sempre um prazer receber impressões positivas.

Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.

Vamos analisar também os serviços de nossa equipe do restaurante para que o ocorrido não se repita.

Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

Sinceramente,

Ludmilla Monteiro
Assistente de Gerência
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monza
Top Contributor
91 reviews 91 reviews
53 hotel reviews
Reviews in 63 cities Reviews in 63 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 20, 2013

Located in Pinheiros, one of the historical areas of Sao Paulo, this Hotel has much to offer.
Comfortable rooms, mine was diveded into lobby and sleeping area. A swimming pool that is big enough to enjoy it and the overall athmosphere is the one of a 4star Hotel.
Staff is very friendly and helpful.
The only negative aspect for me was the Restaurant which offers Italian kitchen. It was to adapeted to brazilian taste and not too original.
Fortunately Breakfast was excellent.
Wifi is free however really slow.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinheiros, Gerente geral at Mercure Sao Paulo Pinheiros Hotel, responded to this review, September 23, 2013
Dear guest,

Thank you again for sharing your experience, and I hope to receive you again.

Rosilene Weisshaupt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mercure Sao Paulo Pinheiros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Sao Paulo Pinheiros Hotel

Address: Rua Capote Valente, 500 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Sao Paulo
#77 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Sao Paulo Pinheiros Hotel 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The Mercure Apartments Excellence 3 star hotel offering 208 rooms is located in the Pinheiros area, 34 kilometres from Guarulhos Airport and 16 kilometres from Congonhas Airport. The area is renowned for its bars and restaurants and is close to the centre of Sao Paulo and Avenida Paulista. The hotel is perfect for both short and long stays, featuring a restaurant, a bar and a sauna as well as private parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Cheap Tickets, Booking.com, TripOnline SA, ACCOR and Tingo so you can book your Mercure Sao Paulo Pinheiros Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Accor Sao Paulo

Owners: What's your side of the story?

If you own or manage Mercure Sao Paulo Pinheiros Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.