I booked and paid for a room through Hotels.com (my first mistake). Rate seemed very reasonable and location was only good because it was pretty much across the street from where my friend lives. When I checked in on a Friday night I was greeted by a very friendly man who spoke English very well. He started to book us into a room like we did not have a reservation but then corrected himself when I showed him the confirmation from Hotels.com. Based on what he showed me I thought everything was fine.
We were in a separate tower from where we checked in. The hallway to our room was very dusty and there were random closets with the open doors. The room looked like it had seen better days. There was a gash in the wall, a huge red stain on the floor and it looked like it hadn't been painted in many years.
When we checked out the men at the desk were very friendly but were trying to charge me again for the room. I explained I booked though the internet and showed them the confirmation. They claimed they did not receive payment from Hotels.com and charged me again. I didn't have much time to keep disputing because we had to catch a bus to Rio. They were very helpful in getting us a cab to the bus station.
I have contacted the Hotel three times since I returned home to request a refund for charging me twice for the room (The Hotels.com payment went through) and they have done nothing to process my refund.
- Also Known As:
- Hotel Mercure Sao Paulo Times Square Brazil
- Official Description (provided by the hotel):
- Established in 2000, the Mercure Apartments Sao Paulo Times Square is located in South Central Sao Paulo. It offers 3-star air-conditioned rooms and a stylish restaurant.Guests of the Mercure Apartments Sao Paulo Times Square can enjoy a dip in the outdoor pool or visit the fitness centre. It also features a sauna, a 24 hour reception and a safe. Additional features include laundry facilities and a hair salon.The rooms at the Mercure Apartments Sao Paulo Times Square feature cable / satellite channels, a kitchenette and a flat-screen TV. A hair dryer, a private bathroom and complimentary toiletries can be found in each room of the hotel. Standard inclusions to the bathroom are towels and a rain shower.The Mercure Apartments Sao Paulo Times Square is situated less than 10 minutes' drive from Congonhas-Sao Paulo Airport (CGH). ... more less
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