This hotel has potential; it is well located in a desirable part of town. However, it has rested on its laurels. It needs updating and refurbishment. The lifts are hopeless and shake and make funny noises. The rooms could do with a paint and freshen up and it would be nice if the windows were cleaned - at least once!. The rooms could do with some basics - a TV station guide would be helpful for example. The airconditioning is noisy and the batrooms could do with some improvement with new fittings and with improved shower pressure. The front door staf are notable by their presence and by their indifference to arriving guests - they are there but not prepared to assist arriving guests with bags etc. The reception is tiny and overloaded. The lobby is always overrun with people and noise - much like an airport or train station - certainly not commensurate with other top hotels in the city - such as the Fasano. There are large groups of persons always coming and going, with conference and other groups milling around the reception. This hotel charges premium prices for rooms but fails to deliver the quality that normally would be associated with those prices. When a request is made, there is no response, despite promises to advise on requests. Trying for a late (paid) check out is impossible as the hotel appears to be constantly booked out - so much so, that they have the temerity to require the cost of an entire stay to be paid in advance on a non-refundable basis to secure a reservation - something unheard of in any other hotel that I have stayed in over 40 plus years of travelling. There seems to be a studied indiffernece to the normal needs of guests - e.g. to change small amounts of currency. The hotel does not do it and instead sends guests to an exchange desk in the basement that is operated by a bank. Not only does the bank make money on the rate of exchange offered, but it also takes a transaction fee (20% of the amount changed on the one occasion that I used it). The hotel could provide an ATM for small cash withdrawals but apparently does not regard this as a service that it should provide to its guests.
On the positive side, the staff in the restaurant, bar and club floor is very pleasant and efficient - they are the best arttributes of this hotel. However they are not in a position to help as they appear to operate within very stringent and inflexible guidelines. The hotel is obviously profitable at this time and in demand, because of the inbalance between demand and supply in Sao Paulo. High occupancies have led to excessive room rates, extravagant requirements on payment terms, an impossibility to arange a late (paid) check out etc and an overall lack of care on making guests happy.
The city needs a few high end of hotels (e.g. Park Hyatt, Ritz Carlton, Mandarin and Four Seasons); this would then serve to reposition the Renaissance to where it belongs - a large, noisy, average commercial quality hotel - certainly not first class (perhaps not even second class) and certainly not worth the money
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- Also Known As:
- Renaissance Sao Paulo Hotel Brazil
- Sao Paulo Renaissance