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“Over priced and not in top league - "creaming" a demand and supply inbalance” 2 of 5 stars
Review of Renaissance Sao Paulo Hotel

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Renaissance Sao Paulo Hotel
4.5 of 5 Hotel   |   Alameda Santos, 2233, Sao Paulo, State of Sao Paulo 01419-002, Brazil (Jardins)   |  
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Hotel amenities
Special Offer
Free breakfast + Wi-Fi
Ranked #6 of 309 Hotels in Sao Paulo
Certificate of Excellence 2014
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Over priced and not in top league - "creaming" a demand and supply inbalance”
2 of 5 stars Reviewed November 27, 2012

This hotel has potential; it is well located in a desirable part of town. However, it has rested on its laurels. It needs updating and refurbishment. The lifts are hopeless and shake and make funny noises. The rooms could do with a paint and freshen up and it would be nice if the windows were cleaned - at least once!. The rooms could do with some basics - a TV station guide would be helpful for example. The airconditioning is noisy and the batrooms could do with some improvement with new fittings and with improved shower pressure. The front door staf are notable by their presence and by their indifference to arriving guests - they are there but not prepared to assist arriving guests with bags etc. The reception is tiny and overloaded. The lobby is always overrun with people and noise - much like an airport or train station - certainly not commensurate with other top hotels in the city - such as the Fasano. There are large groups of persons always coming and going, with conference and other groups milling around the reception. This hotel charges premium prices for rooms but fails to deliver the quality that normally would be associated with those prices. When a request is made, there is no response, despite promises to advise on requests. Trying for a late (paid) check out is impossible as the hotel appears to be constantly booked out - so much so, that they have the temerity to require the cost of an entire stay to be paid in advance on a non-refundable basis to secure a reservation - something unheard of in any other hotel that I have stayed in over 40 plus years of travelling. There seems to be a studied indiffernece to the normal needs of guests - e.g. to change small amounts of currency. The hotel does not do it and instead sends guests to an exchange desk in the basement that is operated by a bank. Not only does the bank make money on the rate of exchange offered, but it also takes a transaction fee (20% of the amount changed on the one occasion that I used it). The hotel could provide an ATM for small cash withdrawals but apparently does not regard this as a service that it should provide to its guests.
On the positive side, the staff in the restaurant, bar and club floor is very pleasant and efficient - they are the best arttributes of this hotel. However they are not in a position to help as they appear to operate within very stringent and inflexible guidelines. The hotel is obviously profitable at this time and in demand, because of the inbalance between demand and supply in Sao Paulo. High occupancies have led to excessive room rates, extravagant requirements on payment terms, an impossibility to arange a late (paid) check out etc and an overall lack of care on making guests happy.
The city needs a few high end of hotels (e.g. Park Hyatt, Ritz Carlton, Mandarin and Four Seasons); this would then serve to reposition the Renaissance to where it belongs - a large, noisy, average commercial quality hotel - certainly not first class (perhaps not even second class) and certainly not worth the money

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,039 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Top Contributor
162 reviews 162 reviews
60 hotel reviews
Reviews in 67 cities Reviews in 67 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed November 27, 2012 via mobile

Lousy check-in service under resourced and a foyer with the atmosphere of a bus station. Swimming pool only opens at 8am rendering pre breakfast swim impossible. Hotel has no flexibility on pool hours. Lifts need to be replaced. Air conditioning in room had to be repaired twice. On arrival it sounded like a jack hammer. Staff were courteous and prompt in attending to repair. A splendid hotel that needs a great deal spent on it! Staff by and large helpful and pleasant.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 22, 2012

My first time staying downtown Sao Paulo, and it was a great experience, thanks to the Renaissance Hotel team! Great location, all you need to enjoy life around the hotel at walking distance. A top hotel, functional, clean and enjoyable rooms as we like them, a great lobby & lobby-bar that invites you to hang around, have a drink & connect with people, the really excellent sushi bar (try the 19 piece sashimi!), the pool and sauna and all the rest. But most of all the pleasure to stay at the Renaissance was really due to the great staff, friendly & professional, helpful and attentive; from the check-in desk to the lobby-bar, from the restaurant or the bell man and the guys at the entry door. Kuddos to Ruana in the lobby for her smile and kind attention to my spouse and me and many thanks to the concierge who helped us out several times finding places, transportation and getting around. The Renaissance team and management deserves the success they undoubtedly have running this place!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, February 24, 2013
Dear guest, thank you so much for your kind words regarding your stay at the Renaissance. With our location in the “Jardins” neighborhood, we strive to be your local navigator and help our guests find the best local sights and spots, so they can “Live Life to Discover”! We are glad to hear you were able to do just that with a little help from us! I have shared your comments with our entire team, including Ruana in the lobby and the concierge (or as we call them here, our “navigators”). We look forward to welcoming you again. Gil Zanchi I General Manager
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New York City, New York
Top Contributor
135 reviews 135 reviews
118 hotel reviews
Reviews in 64 cities Reviews in 64 cities
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed November 21, 2012

I love to stay in this area of Sao Paulo and normally enjoy staying at the Emiliano, but at 1/4 the price and a similar location I decided to give the Renaissance a try. I was very happy with the hotel--nothing was exceptional, but nothing was terrible either. I stayed on the 'club floor' which included a good breakfast and cocktails in the evening. The staff of the hotel was friendly and extremely helpful, making reservations, booking cars, and even preparing some sushi an hour after the sushi bar had officially closed.
The hotel is large and seems like it's gone through a few renaissances and maybe is due for another--there were adds in the elevator for smartly refurbished rooms. Next time I'll request one of these.

Although I wouldn't call it a destination hotel, its much better than an average business hotel and represents fantastic value for this city and this part of the city. I'll be back.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, February 24, 2013
Dear Guest,
Thank you for your comments and feedback. We are happy to hear that you decided to try the Renaissance in one of your recent trips to Sao Paulo and that your stay was enjoyable! As you noticed on the elevator posters, we have recently renovated our deluxe guestrooms and would love to hear your feedback on them. Please let me know your future travel plans should they include a return visit to Sao Paulo, as I would enjoy personally handling your reservation. Thank you once again for taking the time to share your experience with us.
Vanessa Martins I Director of Operations
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Barcelona
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 20, 2012

I've been coming to the hotel for work for several years. what always strikes my is the general natural good nature. I realise that there is a warmth in the Brazilian character however effortless hospitality encapsulated here is wonderful.

Big gym, not for me but very well equipped. Pool fine for a dip but forget lengths.

Breakfast buffet was excellent poached eggs to order and a huge amount of choice. Nothing is too much trouble.

The staff are what makes this decent hotel a great place to stay.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, February 24, 2013
Dear Jon,
Thank you for taking the time to provide us with your feedback. It is fantastic to know that you were so impressed with our team! Thank you for posting your great review and we look forward to welcoming you again in the near future.
Gil Zanchi I General Manager
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London, United Kingdom
Top Contributor
76 reviews 76 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 13, 2012

I am pleased to find this hotel, good value for Brazil. Excellent facilities, good rooms, good location and excellent Sushi.
For business this is perfectly located.
Brazil is very expensive, but this hotel is worth it.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, November 15, 2012
Dear guest, thank you for your comments. We are very fortunate to have so many great reviews here on TripAdvisor and I greatly appreciate you adding your experience. I will share your kind words with the team and especially with our sushi chefs, Paulo Uehara and Nilson. We look forward to serving you in the near future.
Gil Zanchi I General Manager
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2012 via mobile

Surprised at cost of room. Nice, but very expensive. Big hotel with only 3 elevators working and spent a lot of time waiting for them! Thankfully they have super helpful staff there. They helped not only plan our time in São Paulo, but also brazil.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceSP, Manager at Renaissance Sao Paulo Hotel, responded to this review, November 15, 2012
Dear guest, I am pleased to inform that the inconvenience with the elevators experienced during your stay has been fixed, and all elevators have been operating normally since. Thank you again for affording us an opportunity to respond and thank you for your kind comments about our staff and recently renovated rooms!
Julio Morassi I Director of Engineering
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Additional Information about Renaissance Sao Paulo Hotel

Address: Alameda Santos, 2233, Sao Paulo, State of Sao Paulo 01419-002, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sao Paulo
#2 Spa Hotel in Sao Paulo
#5 Business Hotel in Sao Paulo
#6 Luxury Hotel in Sao Paulo
#6 Romantic Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Sao Paulo Hotel 4.5*
Number of rooms: 445
Reservation Options:
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Also Known As:
Renaissance Sao Paulo Hotel Brazil
Sao Paulo Renaissance

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