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“Noisy, Some rooms AC does not work.” 1 of 5 stars
Review of Staybridge Suites Sao Paulo

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Staybridge Suites Sao Paulo
3.5 of 5 Hotel   |   Rua Bandeira Paulista, No 555, Sao Paulo, State of Sao Paulo 04534-011, Brazil (Itaim Bibi)   |  
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Ranked #20 of 309 Hotels in Sao Paulo
Certificate of Excellence 2014
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
“Noisy, Some rooms AC does not work.”
1 of 5 stars Reviewed November 17, 2013

Have been staying at this hotel for approximately 2 years. Rooms are very noisy, early in the morning airplanes go by constantly, able to hear people speak on the street. Was given room 811 a few times, not by choice, air condition is broken since last year, nothing has been done... it was still broken 2 days ago. Room service is expensive for what you get, poor quality. No subway near hotel, public transportation not very reliable, cabs are the only solution. If I had to pay (Company Hotel) I would definitely choose another hotel.

Room Tip: Choose another hotel.
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, November 19, 2013
Dear JAA 1974,

Thank you for giving us your thoughts about our hotel and your stay.

We appreciate all feedback from our guests so that we know where we can make improvements. We try to do everything possible to provide a home away from home experience for our guests.

It sounds like we fell below your expectations and it is something we need certainly look into the issues you referred to and ensure that they are rectified immediately. Our guest's total satisfaction is our ultimate goal.

Once again, thank you for taking the time to share your review and we all hope to hear from you very soon.

Staybridge Suites São Paulo Team
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274 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Antwerp, Belgium
Top Contributor
111 reviews 111 reviews
55 hotel reviews
Reviews in 62 cities Reviews in 62 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed November 17, 2013

Stayed here on numerous occasions in past 5 years and never disappointing - Helana at reception was very helpfull in getting some minors issues solved - Fitness on 1st floor is well equipped. Try Santa Grao - Rua Oscar Freire, good food, relaxed setting.
Hotel keep same standard for long time now which in Brazil is not obvious to find. 1 hour from Garulhos is traffic is not too bad, taxi stand on corner of hotel.

Room Tip: The higher floor, the better.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, November 19, 2013
Dear Chris 3436,

We really appreciate your loyalty to stay at the Staybridge Suites São Paulo for all these years!

We understand that the first step to excellence is always assisting our guests in the most appropriate and helpful way. Our team loves to interact with our guests and we're proud that you noticed.

We pride ourselves on providing excellent customer service and hence are always very pleased to receive constructive feedback from our guests to ensure that high standards are retained.

The gym has a complete structure with personal trainers and modern equipments worried with your comfort and health.
Thank you for your tip about the restaurant Santa Grão, it really is a good place to have a meal and relax.

Once again, thank you for sharing your review and we hope to hear from you very soon.

Staybridge Suites São Paulo Team
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2013

Spent one night at the Hotel while in the city. Great hotel and staff! My room was nice and modern with all the amenities you would expect from Staybridge. Will definitely book this hotel during my next visit to São Paulo. There are also many good restaurants within walking distance of the hotel. Be sure to check out General Prime Burger and 'Blue cow bar' AKA Itaim Bibi for happy hour!

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, November 6, 2013
Dear Shawn,

Thank you very much for the comments about your stay. It was great reading and sharing your comments with our entire team. Certainly this is what moves us forward.

We are happy to know that you enjoyed our comfortable rooms, they are spacious and boast a mini kitchen.

We appreciate your restaurants recommendation; the both are a great place to have a meal and have fun.

We are very thankful, Mr. Shawn! It will be a pleasure to assist you again in any future opportunity.

Best Regards,

Staybridge Suites São Paulo team.
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Devizes, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2013

Nice hotel, good sized rooms with seating area. Local places to eat by the dozen. If being critical then the only thing missing is a hotel bar, that said 2 min walk in any direction gives you a multitude of choices

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, October 22, 2013
Dear themarchants,

Thank you for taking your time to leave a feedback about your experience with us.

We feel very happy to know that you enjoyed our room, and the services provided by our staff.

The hotel is integrated to an open mall area, a complex where you can find different kinds of restaurants, coffee shop, bookstore, movie theatre, among many other facilities that provide leisure, comfort with great style and 24 hours of security.

Once again, thank you for sharing your review and we hope to hear from you very soon.

Best Regards,

Staybridge Suites São Paulo team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chino Hills, California
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 5, 2013

After few horrible hotel experience in SP. finally landed the right one. The hotel is located next to a small mall with restaurants and cinema. The area is safe to walk and near by small restaurants, shops and market. The room is decent size with kitchen,living room and Desk area. Bed are decent size bed.However the shower is much smaller that expected. Hotel service is friendly and prompt. Great selection of breakfast and access to a well equip gym( they contracted) on the same building. Only lack of is the coordination..If you book shuttle service in advance, must double confirmed again, they found my reservation but didnt arrange it until I call 10 min before my PU..Also, at checking out, they couldnt find my payment record... I was charged in full the same day I checked in. The reception told her manager that I REFUSED to give her, in fact I stated I already Paid and they should have the record....Aside from this...it is a well balance hotel with acceptable price in SP. Great for business traveler that need a home away from home.

Room Tip: Top floor has amazing view, but Wifi gets really tricky on corner rooms..is a hit and miss....
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, October 11, 2013
Dear MALIAC88,

Thank you very much for taking the time to comment about your recent stay at Staybridge Suites São Paulo.

It feels really good that you chose us for your business trip to São Paulo. We take great pride of the product that we are able to offer, and the customer service that we are able to provide to each and every one of our guests.

The hotel is integrated to an open mall , a complex where you can find different kinds of restaurants, coffee shop, bookstore, movie theatre, among many other facilities that provide leisure, comfort and safety with great style. We are glad you liked the options for our breakfast, it is a complimentary service that we provide to our guests.

We are truly sorry about the shuttle service and your payment experience. Please, accept our sincere apologies for any inconvenience it may have caused you. Our team is aware of the incident and we are taking the necessary actions for this to not occur in the future.

We take all reviews, positive and negative, very seriously and your feedback will help us to improve our services.


We appreciate your review and look forward to welcoming you back to Staybridge soon.

Best Regards,

Staybridge Suites Team.
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Johannesburg, South Africa
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 30, 2013

Whenever i go to Sao Paulo - my first option for hotels is the Staybridge Suites. This is an amazing hotel and situated perfectly for business as well as leisure. There are loads of resturants around the hotel and if you have meetings in the Villa Olympia or Itam Bibi areas this one is for you. Starbucks 30 seconds walk from the lobby - makes this one my choice for Sao Paulo.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, October 3, 2013
Dear John P,

Thank you for sparing your valuable time and posting your comments about the Staybridge Suites São Paulo.

We are delighted for be your first option for hotels in your trips to São Paulo! Thank you very much for your loyalty and preference.

Our location is perfect for leisure or business and very handy for anything you might need while travelling.

It was an honor to have you as our guest and we all look forward to have another opportunity to welcome you again.


Best Regards,

Staybridge Suites São Paulo team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookfield, WI
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 28, 2013

I have stayed at the hotel several times for business. The rooms are very comfortable, but the shower stalls are a bit small. The staff is outstanding, they speak English very well and are very helpful to arrange airport transportation, taxis, or give out general information. The internet works great, the beds are very comfortable and there are a number of nice restaurants nearby to visit. Included with your stay is a simple no frills breakfast.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAOSB, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this review, October 3, 2013
Dear Fred F,

Thank you for taking your time to leave a feedback about your experience with us.

We really appreciate you loyalty to stay at Staybridge Suites São Paulo so many times !

It's always nice to know we provide an outstanding service and that you enjoyed our beds and the internet services. We understand that the first step to excellence is always assisting our guests in the most appropriate and helpful way.

We also appreciate your feedback on what we can improve. Your comments are already forwarded to our general manager.

Once again, thank you for sharing your review and we hope to hear from you very soon.

Best Regards,

Staybridge Suites São Paulo team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Sao Paulo

Address: Rua Bandeira Paulista, No 555, Sao Paulo, State of Sao Paulo 04534-011, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo > Itaim Bibi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Sao Paulo
#37 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Staybridge Suites Sao Paulo 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Staybridge Suites Sao Paulo brings a new concept in hospitality, sucessful in USA and Canada: long stay style. Our Hotel is a member of IHG - InterContinental Hotels Group, an international group which has hotels in more than 100 countries. Inserted in one of the most commercial and business complex, the Staybridge Suites Sao Paulo has 03 types of suites and has meeting rooms which accomodates up to 200 people. ... more   less 
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Also Known As:
Staybridge Suites Sao Paulo Hotel Sao Paulo
Sao Paulo Staybridge Suites
Staybridge Suites Sao Paulo Brazil

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