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“10 recent photos. This is a great option if you don't want to brave the 1.5 hour journey downtown.” 4 of 5 stars
Review of Sao Paulo Airport Marriott Hotel

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Sao Paulo Airport Marriott Hotel
4.0 of 5 Hotel   |   Av Monteiro Lobato s/n, Guarulhos, State of Sao Paulo 07190-000, Brazil   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #1 of 13 hotels in Guarulhos
Indianapolis, Indiana
Top Contributor
64 reviews 64 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
181 helpful votes 181 helpful votes
“10 recent photos. This is a great option if you don't want to brave the 1.5 hour journey downtown.”
4 of 5 stars Reviewed January 21, 2014

This Marriott is about a 8-10 minute shuttle bus ride away from the International Terminal of Guarulhos airport. We decided to stay the night here because of a 6am flight to Panama.

The shuttle bus is outside of the Guarulhos terminal and the pick up location is on the road island outside the arrival/luggage hall. The bus stops at each terminal and waits for a couple of minutes before continuing to the next stop. I was pleasantly surprised by the quality of the shuttle bus and also the quality of the driver. He took pains to get down from the shuttle and help to carry our bags onboard the shuttle.

The Marriott property is certainly a little worn around the edges and could do with some refreshing/modernization. When I arrived at the property, their computer system was down. The room was done up in the standard reds and browns of the Marriott group and would have benefited with some new paint/wallpaper.

I was pleased however with how clean the room was. Carpets in the room were nicely vacuumed and the room had a pleasant lingering light scent of cleaning chemicals and the surfaces were wiped down and dustless.

I was pleased that there was an in-room safe, which is not standard in all Brazil hotels. In a place like Brazil where crime is high, I prefer to be able to lock my valuables away in the safe(see attached photo).

The property does have a large gym that has a good range of cardio and weight equipment. They also have a set of Pilates equipment there for personal training sessions.

Since I had an early morning flight, I was pleasantly surprised by the complimentary breakfast selection that they left out for early morning travelers(see photo attached), so I managed to catch a bite before I left for my early flight.

My sole complaint about this property is the BRL25 that guests have to pay to use the Internet in their rooms. Having traveled extensively across Brazil, this is the first hotel that I have had to pay for Internet access. The hotel does have free wifi in the lobby, but having to pay for Internet was certainly something I did not expect, and was a downer in an otherwise pleasant visit.

This property is a great option if you don't want to brave the 1.5 hour journey downtown. Sao Paolo has some of the worst traffic in the world, and it sometimes take 3 hours to get into downtown Sao Paolo. Am really glad to have discovered this hotel.

If you have found this review to be helpful, please indicate. Thank you.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, General Manager at Sao Paulo Airport Marriott Hotel, responded to this review, January 24, 2014
Dear traveler, receive cordial greetings from all the team working at São Paulo Airport Marriott Hotel. First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.
We are pleased to read that our location and early breakfast were to your liking and that you enjoyed a memorable stay. We apologize for the inconvenience regarding the negative points of your stay but we are glad to read that they did not affect your impressions regarding our services.
Our team will be delighted to assist with anything on your next visit. We hope to receive you again very soon at our hotel.

Cordially,

João Paulo Berger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
ontheroadagn7
Top Contributor
158 reviews 158 reviews
47 hotel reviews
Reviews in 70 cities Reviews in 70 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 15, 2014 via mobile

We had a fairly early flight and had finished our visit with family in town. Given SP's notorious traffic we decided to stay near the airport and have a leisurely morning before our outbound flight. We upgraded to the Concierge Lounge and that was nice for snacks/drinks at night and a pretty full breakfast in the morning. The lobby bar had a musician playing music which was nice - not expected at your typical airport property.

Beyond that your basic Marriott. Most of the rooms had been renovated.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, General Manager at Sao Paulo Airport Marriott Hotel, responded to this review, January 16, 2014
Dear traveler, thank you for your attention and time to evaluate and share your oppinion, helping future guests to decide staying with us.
We are glad to know your stay with us has exceeded your expectations. We are delighted to read that our facilities was able to provide you with much needed comfort during your stay in our hotel.
On your next visit, please allow me to suggest that you contact our At Your Service department, as they will be happy to assist you anything you need during your stay. We hope to see you again soon!

Cordially,

João Paulo Berger
General Manager
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new england
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 14, 2014

The hotel had friendly and efficient staff.
The room was very modern and cleaned very well
Very good WiFi. Worked the whole time and fast enough to watch streaming video
Very good breakfast
Excellent location
Shuttle bus from airport

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, General Manager at Sao Paulo Airport Marriott Hotel, responded to this review, January 16, 2014
Hi traveler! Receive cordial greetings from all the team working at Marriott Guarulhos. First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.
Our staff are very happy to know your stay at our hotel was memorable. We appreciate your comments about us.
We hope to receive you again very soon at our hotel.

Best regards,

João Paulo Berger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 12, 2014

I was pleasantly surprised during a recent overnight at the Sao Paulo Airport Marriott Hotel. Way better than most of the tired, hot-bed layover airport hotels I seem to stay in and an island of tranquillity after the frenetic pace of the Guarulhos airport.
We had no problems in getting there as the Hotel bus picks up at the airport exit every 20 minutes or so for the short trip to the Marriott.
Check-in was painless with multi-lingual staff keen to deliver us to a pleasant king-bed room with a good bathroom and all of the normal 5 star accoutrements (all of which worked) Slippers were delivered on request and we were able to wind down after our flight from southern Brazil.
Dinner was a priority and a quick look at the buffet/menu suggested a range of options for both of us with a good vegetarian selection for my wife, coupled with an excellent Chilean red. Staff were attentive and able to assist with all requests.
Check-out was rather early at 5:00am, necessitating a taxi to the airport and this was achieved with minimum disturbance.
I would have enjoyed staying longer! - Good one Marriott!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, General Manager at Sao Paulo Airport Marriott Hotel, responded to this review, January 15, 2014
Dear traveler, thanks for spend some time to evaluate our Hotel. The São Paulo Airport Marriott Hotel commitment is provide excellence in our services.
We are glad to know your stay with us has exceeded your expectations. Your comments were received with great satisfaction, as it confirms our commitment to providing authentic hospitality and to make a difference in the lives of those we touch everyday.
Our team will be delighted to assist with anything on your next visit. We hope to receive you again very soon at our hotel.

Best regards,

João Paulo Berger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 10, 2014

If you have a short visit to Sao Paulo, stay in this hotel and visit the City of Sao Paulo, also it is not far from Santos, Paia Grande, it is not a long distance and it worth the visit. The restaurant is just average.

Room Tip: Easy access, choose a room with the pool view, not to the highway
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, General Manager at Sao Paulo Airport Marriott Hotel, responded to this review, January 15, 2014
Dear Sebastian, thank you for your attention and time to evaluate and share your oppinion, helping future guests to decide staying with us.
It was a pleasure to receive your review and detailed comments regarding your stay. We also want to thank for the opportunity to review and improve our restaurant.
Will be a pleasure welcome you again!

Cordially,

João Paulo Berger
General Manager
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Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2013

Excellent hotel. Easy access to the airport. Very clean, efficient, up-to-date facility. Restaurant very good. Comfortable pool area. Good fitness center. Good recognition of odd-hour flights. Most personable and very helpful staff.

Room Tip: Quieter rooms on the north side.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Staff at Sao Paulo Airport Marriott Hotel, responded to this review, December 26, 2013
Dear traveler, thanks for spend some time to evaluate our Hotel. Our commitment is provide excellence in our services.
It was a pleasure to receive your review and detailed comments regarding your stay. We are pleased to read that our restaurant, fitness center and staff were to your liking and that you enjoyed a memorable stay!
Will be a pleasure welcome you again!

Cordially,

São Paulo Airport Marriott Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Indiana
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2013

Stayed for one week. Convenient to the airport and my meetings. Friendly staff, nice room (I stayed in one that was recently remodeled - I would sugest requesting a renovated room upon check-in as they are nicer and out of the construction areas). Free Wi-Fi in the lobby, breakfast in the restaurant was very good and the pool was nice. Staff was also versed in English as my Portuguese skills are limited. My only concern would be the fitness area. It appears that they either sell emmberships to the local public and somehow allow non-guests to use the facility as the area was always very full during prime hours and I saw several preople carrying in bags and they came from or went to the parking lot. I had not experienced this at others hotels and it made working out difficult with the equipment wait listed. All in all, a nice location.

Room Tip: Request a room that has been renovated
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott_Guarulhos, Guest Relations Manager at Sao Paulo Airport Marriott Hotel, responded to this review, November 21, 2013
Dear Jeff, It was a pleasure to receive your review and detailed comments regarding your stay.
We are pleased to read that our conveniences like wi-fi, lobby bar, fitness area, restaurante, breakfast and other services were to you liking and that you enjoyed a memorable stay with us.
All our team will be delighted to assist with anything on your next visit.
We hope to welcome you again very soon at our hotel.

All our best,

São Paulo Airport Marriott Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sao Paulo Airport Marriott Hotel

Address: Av Monteiro Lobato s/n, Guarulhos, State of Sao Paulo 07190-000, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Guarulhos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 hotels in Guarulhos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sao Paulo Airport Marriott Hotel 4*
Official Description (provided by the hotel):
O Sao Paulo Airport Marriott Hotel esta localizado a apenas 5 minutos do Aeroporto Internacional de Sao Paulo (o maior da America Latina). O Hotel combina a funcionalidade de um hotel de aeroporto com a qualidade e servicos de uma rede lider em hospitalidade. Transfer gratuito Aeroporto -hotel - Aeroporto. Tanto para viagens a negocios como a lazer, o Sao Paulo Airport Marriott Hotel atende de forma privilegiada com seus 315 apartamentos e suites sofisticados e confortaveis, alem da tecnologia necessaria para os executivos que viajam a negocios. ... more   less 
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Also Known As:
Marriott Sao Paulo Airport
Marriott Guarulhos
Guarulhos Marriott
Sao Paulo Airport Marriott Hotel Guarulhos

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