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“Not so close to airport as presented.” 3 of 5 stars
Review of Hotel Panamby Guarulhos

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Hotel Panamby Guarulhos
3.0 of 5 Hotel   |   Rod. Pres. Dutra, S/N0 Km 223, 8, Guarulhos, State of Sao Paulo 7034913, Brazil   |  
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Hotel amenities
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Free breakfast with your stay
Ranked #6 of 13 Hotels in Guarulhos
GreenLeadersSilver level
Trento, Italy
Top Contributor
225 reviews 225 reviews
85 hotel reviews
Reviews in 94 cities Reviews in 94 cities
86 helpful votes 86 helpful votes
“Not so close to airport as presented.”
3 of 5 stars Reviewed 3 days ago NEW

We had a short night layover in Sao Paulo so we decided to choose a hotel next to the airport. In reality the hotel was not as close as we expected it to be (15 minutes by taxi at night, and 15 minutes by shuttle bus the next morning). Although the room was big and relatively clean, I was a bit disappointed by the lack of knowledge of the english language, which I would have expected in a hotel catering to travelers of the international airport. Internet was extremely slow. On a more positive note, the breakfast was of good quality and choice.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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260 reviews from our community

Traveler rating
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    46
    19
    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kortrijk, Belgium
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staff very friendly and helpful. Check in and out was not extremely speedy, but did not cause timing problems. Room quiet, no noise problems, but a but worn out (no technical problems though), bed OK not great. Restaurant has a nice atmosphere, only buffet was available as choice, but it was OK. Breakfast had enough choice, so OK again. Internet connection also average. time for airport: about half an hour, so not bad for this city with permanent traffic issues. Have not been in the pool, but it looked OK. So overall, not bad, so no problem to stay there for one night.

Room Tip: I had a room not at the pool and bard side, and had no noise issues.
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Green Features: I did not notice any extra environmentally friendly practices not applied in any other hotel.
  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 15, 2015

Terrible location, very WT cheap and dirty
If you are in a budget this is the right place
There was drunk people out in the pool all night and could not sleep at all. It would be worth it to spend more in a different area closer to the airport but away from the main highway . I canceled the second night but never got credit back into my account and that made me stay away from anything best western for good !

Stayed April 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis C, Gerente at Hotel Panamby Guarulhos, responded to this review, March 26, 2015
Dear Guest,
Thank you for choosing Hotel Panamby Guarulhos. We are conveniently located near the airport and Guarulhos´ Shopping Internacional. Being located in Rod. Pres. Dutra our guests have easy access to go to the city of São Paulo or to go countryside. Despite being located near a highway, we have received several praises in comments in TripAdvisor for having quiet and tranquil rooms.
We regret your inconvenience by the behavior of some of our other guests. I assure you that is an outlier case, as can be seen by praises from several other guests for our relaxing and inviting swimming pool and surrounding installations.
I hope that during your stay you had that chance to enjoy our extensive garden area of more than 17.000m2, our spacious rooms (which are the largest in the region) or our varied breakfast with more than thirty-six different items picked by our Chef.
As you were informed during your reservation, our cancellation policy is that we only accept cancellations on refundable reservations until 24 hours before check-in.
Also, we are not a member of the Best Western Hotel Chain.
Please receive our best wishes.
Sincerely,
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Redmond, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2015

The short story: if you want to pay a lot to stay in a room you could get at a hostel; if you want to spend weeks arguing about being over charged; and if you want to be at a hotel where the customer service is non-existent unless you speak Portuguese, by all means stay here. Otherwise, spend a little more to go somewhere else.

First, despite their website making them seem like they're international-friendly, they're not. No one speaks English. We were given the wrong room for starters and the second room we were given our key didn't work for. You can imagine how frustrating it was to have to try to communicate all of this to the staff when all we wanted to do was go to bed.

In regards to the room we ended up in, it was no better than a dorm room. The toilet was stained, the floor was dirty, and there was no attention to detail. Additionally, we visited during summer and there was no AC so we sweat it out all night.

The wifi was ridiculously slow. We needed to make a call to confirm travel plans, but VOIP services wouldn't work at all. We called the front desk to find out how much it would be to use the room phone. We were told 1,40 reis for the call. I confirmed that it wan't per minute, and was told "no, the call would be 1,40 reis." We made a 10 minute call and went to bed.

The breakfast buffet was pretty good and was looking like a better start to our day than we'd expected based off of the night before.

At check out we were handed a bill for 164 reis and told it was the phone charge. Using Google translate and some of the Spanish I know I tried to explain what we'd been told the night before. We were told the person who said it was wrong and we'd have to pay the 164 reis in order to board the shuttle to the airport. They told us the phone charge was, in fact, 1,40 reis per minute...do the math, people. Still does not come to 164 reis for a 10 minute call. Still, they refused to budge and required us to sign our credit card slip before catching the shuttle. They told us they'd fix the problem if we called or emailed them later. Despite 4-5 emails between myself and this hotel they refused to fix the charge and I ended up just taking it to the credit card company who refunded me the overage this place charged.

I'd also like to point out that we were not the only upset patrons there. As we waited for an answer regarding our erroneous room charge, a number of Portuguese-speaking patrons were served at the counter and seemed just as irate as we were. I couldn't tell, though, what they were arguing with this hotel about, though.

Don't stay here. You don't need the stress, especially if you're on a vacation you're hoping to enjoy.

Room Tip: Maybe just make sure they give you the room you booked. After reading reviews, they seem to commonly...
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  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis C, Gerente at Hotel Panamby Guarulhos, responded to this review, March 25, 2015
Dear Mr. Brandi K,
I am sorry that you were not satisfied with your stay. I must assure you that your experience is not our normal standard and that I will investigate in to the shortcomings mentioned in your review with the departments responsible, I will also show them the impact this made to your stay by sharing your feedback with them.
On the communication issue, I would like to clarify that the hotel does employ people fluent in English who are available at our front desk most of the time. In the cases in which these people, or the manager, are not available, they can be reached within a few minutes.
Hotel Panamby Guarulhos recently increased our contracted broadband to 50 Mbps so that our guests may work peacefully and with high productivity, and if so desire be in contact with friends and family. Our Wi-Fi access in included in our rate.
As for the price for the international call, we would like to inform that it varies from country to country. For this reason, our front desk gives only for reference the approximate price.
Sincerely,
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Las Vegas
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 5, 2014

Clean, comfortable room. It was a little dated and tired; had a bit of a run down "smell" to it. Staff spoke English well.

Location was less than ideal; especially for an "airport hotel." It took 45 minutes to get to the airport the day we left. I know it was rush hour, but even at 11 pm the night before it was at least 20 minutes from the airport. Didn't help that we had to sit in bumper-to-bumper traffic the following morning. Made for a real nail-biting trip back to catch our flight the next morning. Reserved the 7 a.m. shuttle, didn't leave until about 7:06; then lost another 3 minutes to go back to get someone that got left behind; then bumper-to-bumper nearly the entire way. Got there at 7:45 for our 8:55 flight.

  • Stayed November 2014, traveled with family
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis C, Gerente at Hotel Panamby Guarulhos, responded to this review, January 2, 2015
Dear Guest,
Thank you so much for staying with us at the Hotel Panamby Guarulhos, I appreciated that you took time to review our hotel regarding your last stay.
We hope you have enjoyed our spacious rooms, our newly renovated lobby, our extensive gardens and our varied breakfast.
It would certainly be our pleasure to welcome you back to the Hotel Panamby Guarulhos in the very near future.
Warm regards,
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Miami, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 18, 2014 via mobile

Stayed for a convention there. Rooms are outdated, the hotel has only one big salon converted in three small conference rooms. The buffet menu was the same day and night and a la carte meals overpriced. If you need a convenient place to stay for just one night due to traveling out of gurhulos airport is not so bad. Otherwise avoid

  • Stayed September 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis C, Gerente at Hotel Panamby Guarulhos, responded to this review, October 28, 2014
Dear Mr. Sismo,

Thank you for choosing Hotel Panamby Guarulhos for you stay. Your comments and opinion are very important to us.

We have recently undergone major renovation in our lobby, restaurant, hall, corridors, gardens and most of our rooms with the rest scheduled for next year.

Indeed, beside a smaller conference room, we have a big salon which can be divided into two or three smaller rooms for the convenience of our clients.

Our varied buffet with a selection of more than forty different items does vary from day to day.

São Paulo is an expensive metropolis and our prices at the restaurant are set reasonably compared to market rates.

We hope that you give us an opportunity to give you a better impression during a stay in the near future.

Sincerely,
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Dunfermline, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 3, 2014

We were booked to stay one night here prior to returning to Europe, unfortunately due to industrial action (inaction?) on the part of Air France we had to extend our stay to 3 nights.
Internet was free for basic connection (which was still fast enough for us to stream live Ryder Cup coverage) the food was reasonably priced and good, buffet breakfast fine, all in all good for our purpose and would recommend for an airport hotel.
A fair bit out of Sao Paulo however, so perhaps not ideal if you want to visit the city itself.

Room Tip: Try to get a room on the 2nd floor or higher overlooking the swimming pool.
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  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis C, Gerente at Hotel Panamby Guarulhos, responded to this review, October 6, 2014
Dear Mr. Kingeyre,

Thank you very much for staying with us and sharing your comments, we really appreciate it. I am very happy to read that you enjoyed our facilities and services and found us good value for money. It will be a great pleasure to welcome you back again in the near future.

With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Panamby Guarulhos

Address: Rod. Pres. Dutra, S/N0 Km 223, 8, Guarulhos, State of Sao Paulo 7034913, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Guarulhos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Guarulhos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Panamby Guarulhos 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Panamby Hotel Guarulhos is one of the best hotels in Sao Paulo. A 15-minute drive from Sao Paulo International Airport in Guarulhos, large spacious rooms, services and facilities are top notch Panamby Hotel offers the best rate in Guarulhos, convenient location and ease of access. Panamby Hotel offers its guests a shuttle service Free Airport - Hotel - Airport Our micro-buses operate hourly in circular arrangements. At the airport, the hotel minibus can be located in Terminal 2 D Wing - Arrivals. Operation: Our hours are from 06h00 to 23h00. We do not operate from 11h00 to 12h00 and from 15h00 to 16h00 ... more   less 
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Also Known As:
Panamby Hotel Guarulhos
Best Western Guarulhos
Guarulhos Best Western
Hotel Panamby Guarulhos Sao Paulo

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