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“No charm and mediocre cleanliness” 2 of 5 stars
Review of Travel Inn Guaratingueta

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Travel Inn Guaratingueta
3.0 of 5 Hotel   |   Av Dr Carlos Rebello Junior 341, Guaratingueta, State of Sao Paulo 12515-300, Brazil (Formerly Mercure Guaratingueta)   |  
Hotel amenities
Ranked #4 of 6 Hotels in Guaratingueta
Baden, Switzerland
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“No charm and mediocre cleanliness”
2 of 5 stars Reviewed April 24, 2014

I stayed here on a business trip with 2 of my colleagues. The entrance to the hotel feels very cold (and I don´t mean temperature-wise), and so do the rooms. They all look exactly the same; and feel like a big janitor´s closet. There´s an small awful looking dirt-brown couch in every room, which neither I nor my colleagues felt comfortable sitting on. The bed has a good size; but the headboard feels a little creepy when there are slots in the wood where you see in between the boards, and notice several holes behind it.

The doors have double locks (which we were advised to bolt at any time we were in the room), and we were told open the door to nobody except for people we knew – it seems that there might be a way for strangers to get by the doorman..? After a certain hour (8pm I think), the door downstairs is locked, and has to be opened from the inside – was never a problem since there was always somebody working the front desk.

Even after the room had been cleaned, the bathroom didn´t look clean at all – I even found several hairs from a former guest in the shower. The small kitchen area had a microwave, which I didn´t touch as it didn´t look very clean.

On the top floor, there was also a open air swimming pool. However, the water looked incredibly filthy!

All in all: A hotel with no charm whatsoever, certain (proclaimed, not felt) safety, mediocre cleanliness – not one I would like to stay at again.

Room Tip: If you have to stay at this hotel, get a room higher up - the first few floors are quite loud from w...
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travel Inn G, Gerente de relações com clientes at Travel Inn Guaratingueta, responded to this review, April 30, 2014
Dear Izzy
Thank you for taking the time to post your comments on TripAvdvisor after your recent stay with us. We very much appreciate you being our guest and I am truly concerned to hear about the inconveniences experienced during your stay. Please accept our sincere apologies. Your feedback is of great value to us and I do hope you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects the service we provide.
Regards,
Travel Inn Team.
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61 reviews from our community

Traveler rating
    14
    24
    18
    3
    2
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24
8
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19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Seeheim-Jugenheim, Germany
Top Contributor
52 reviews 52 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 26, 2013

Stayed here in July 2013 for 4 night due to business trip - don't really see any other reason to visit Guara. Apartment style hotel with some cooking facilities and fridge. Room was clean with basic furniture. Was originally on 10th floor but requested a move due to water pump or plant room machinery kicking in every half hour so ... request to move was no problem and easily accommodated by the hotel team. Breakfast was included in the the price and was reasonable with continental or cooked option. Staff were friendly enough.
Hotel is within easy walk to nearby shopping mall/ supermarket where you can but juice, water , beer etc. for your room at lower than hotel prices. There are numerous food outlets in the mall too if you feel like eating there. Walk was fine in daylight but would advise to take care and exhibit common sense at night. My work colleagues advised to take a cab to the mall at night but I walked it both ways with no issues but would not advise any female visitors not to walk at night as the street lighting is not always reliable. I ate in good local restaurants with colleagues - excellent food - grilled meats/protein of course as well as good Italian food. Overall reasonable value for money.

Room Tip: don't stay on 10th / top floor due to noise from water pumps/lift machinery etc.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travel Inn G, Gerente de relações com clientes at Travel Inn Guaratingueta, responded to this review, October 28, 2013
Dear Guest,
Your remarks were received with great satisfaction, thank you for your review.
It is a great satisfaction to know that our facilities and services met your expectations.
We hope to have the opportunity of welcoming you back again soon.
Travel Inn Team.
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brazil
Top Contributor
120 reviews 120 reviews
38 hotel reviews
Reviews in 56 cities Reviews in 56 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 8, 2013

Guaratingueta is located between Rio and Sao Paulo. Not a tourist spot , many industries located in the area. This hotel is fine for a business person's needs. The rooms are adequate and well kept. The location is central. There is a nice restaurant on the top floor with a yummy crunchy chicken filled with roquefourt cheese. They serve the room service with some nice choices.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Gerente at Travel Inn Guaratingueta, responded to this review, May 16, 2013
Dear Guest,

Thank you for choosing Travel Inn Guaratinguetá and for taking the time to share your comments. Knowing that you enjoyed your stay and our restaurant makes us very proud. We hope to have the privilege of welcoming you again soon.

Best regards,

Travel Inn Team.
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Sheffield, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 31, 2013

Nice clean apartment style hotel, was a Mercure once. Maybe hotel is in need of a little facelift, but we thought it represented good value. Breakfast is OK at the price. Dinner quite pleasant when we used restaurant in evening. Reasonable deck/pool on top floor. Staff pleasant and helpful. Guaratingueta not a tourist zone, but of you are visiting family or are on business, then this is a decent enough place for the money.

Room Tip: Higher up is preferable.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Gerente at Travel Inn Guaratingueta, responded to this review, May 16, 2013
Dear Guest,

Your remarks were received with great satisfaction, thank you for your review. It is a great satisfaction to know that our care, facilities and services met your expectations.

We hope to have the opportunity of welcoming you back again soon.

Regards,
Travel Inn Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hackettstown, New Jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 16, 2013

2 week stay in Guaratingueta. Rooms were adequate with kitchenette, living area, small bath room, and bedroom. Air conditioning in bedroom was great! Street noise was okay and neighborhood safe. While restaurant on roof -- preferred the restaurants near hotel. Hotel restaurant offered little variety. However, breakfast at hotel was great! Exercise options at hotel limited with one bike and treadmill - but in small dark room with sauna. Prefer Fitness Center down the street that has weekly and 15 day rates (at fitness center very nice). Staff at hotel friendly but did not speak much english, did not have maps, or have any advice on restaurants,etc. to offer.

Room Tip: Rooms higher - street noise is less.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline P, Gerente de relações com clientes at Travel Inn Guaratingueta, responded to this review, March 28, 2013
Google Translation
Desculpe-nos pelo transtorno. Nossa equipe fala inglês fluentemente e tem conhecimento sobre o que a cidade pode oferecer. Foi um caso isolado, já tomamos as providências para que isso não ocorra novamente. Muito obrigada.
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Namur, Belgium
Top Contributor
54 reviews 54 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 4, 2012

one week business trip in Guaratingueta
the hotel is well located close to the center of the city.
Guaratingueta is not a big city, so it is easy to find the way.

my room was on the 7th floor, street view, a little bit noisy.
the bath room is not big at all, and the small kitchen is for me not a necessity, but maybe useful for the brazilian people.

The reception is open 24h/day and people are kind and helpful.
the breakfast on the 11th floor is very good and various with fresh fruit, juice and continental dishes.

the swimming pool is very small, just to refresh your feet ( 4x5m on depth 80cm )

I spent only nights, not tried the restaurant, there are very good restaurant in the city.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 6, 2007

OK place to stay in this part of Brasil.

Cold buffet breakfast on top floor. Also small pool and gym consisting of one treadmill and one bike.

Room I had was one bedroom with ensuite (shower) and a living room with basic self catering facilities.

Tried room service but would not recommend

Staff seem OK and have basic English

  • Liked — Acceptable cleanliness & service
  • Stayed September 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travel Inn Guaratingueta

Address: Av Dr Carlos Rebello Junior 341, Guaratingueta, State of Sao Paulo 12515-300, Brazil (Formerly Mercure Guaratingueta)
Location: Brazil > State of Sao Paulo > Guaratingueta
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service
Hotel Style:
Ranked #4 of 6 Hotels in Guaratingueta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travel Inn Guaratingueta 3*
Number of rooms: 39
Official Description (provided by the hotel):
46 Apartamentos de 34 metros quadrados, divididos em sala, suite e cozinha. Possuem cama king size, TV na sala, secador de cabelos no banheiro, cozinha com microondas e utensilios. Todos sao acarpetados, com ar condicionado, cofre, frigobar, internet wi-fi e radio relogio. Acomodam ate 3 pessoas.O hotel dispoe de sala de ginastica, piscina e sauna.Conta na cobertura com o restaurante Esperanca, filial de um dos mais renomados restaurantes de Guaratingueta, atende ao cafe da manha e possui servico a lar carte para as demais refeicoes. ... more   less 
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Also Known As:
Travel Inn Guaratingueta Brazil

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