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“Great location and restaurant on site!” 3 of 5 stars
Review of Flying Saddle Resort

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Flying Saddle Resort
3.0 of 5 Resort   |   18878 Hwy 89 & 26, Alpine, WY 83128   |  
Hotel amenities
Ranked #1 of 3 Hotels in Alpine
Tampa, FL
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
62 helpful votes 62 helpful votes
“Great location and restaurant on site!”
3 of 5 stars Reviewed September 5, 2007

Before booking this BW I also looked at other TripAdvisor members reviews about this place. Surprisingly, this place was either rated as very bad or very good. After spending a night at Best Western Flying Saddle I give this place 3.5 star rating and below I explain why. As always I add a few pictures to my review so fellow travelers have an idea what to expect from this lodging location.

We booked BW Flying Saddle in Alpine, WY for one night in the middle of the week as a final hotel location before leaving Yellowstone-Grand Teton area. We booked this place only a month in advance and all good location in Jackson, WY were already taken and ones left were over $300/night for mid-week.
BW Flying Saddle gave us a competitive rate of about $150. Alpine, WY is located just 35 miles south of Jackson, so we considered it as a fair deal. Well, upon arrival we found BW in Alpine a little bit outdated-looking especially outside for the price they were asking, but our room was clean and they had a new air conditioner installed in the room. We also had a whirlpool bath in the room for one person but bathtub did not looked new, so we skipped on using it. Why such a big price per night then? First - location, location and location...Flying Saddle is located on the bank of Snake river and the view is superb from the room and outside. They have a nice picnic table where you can watch wildlife drinking water from the river, sunset and just relax there. Our room was just next to walkway to the river, which added to a pleasant experience. Second - the restaurant, it is beautifully decorated, serves great food, including wild game (we ordered elk chops - it was delicious, so was salmon on the cedar plank).
These two things will let you forget for a moment for a slight mark up on the room rate. In the room itself it was very quite at night, despite close location to a major road. They have a satellite dish in the backyard, so Wi-FI internet was fast and trouble-free, too.

Since I already talked about good things in this place now lets turn to what makes me lower my rating to this place to just 3.5 stars. First, on the negative side is this hotel is sharing lobby with local liqueur shop, so a lot of weird people stopped by to buy some booze. Second, none of the vending machines were working on the day we arrived, just ate a few dollars of mine and did not give a single coke. And third, upon arrival the young girl clerk was neither rude nor friendly, she was just indifferent, she talked on the phone, then left a desk for a few minutes clearly seeing I was standing waiting to check in and after a while finally decided to check us in. Clearly a miss on a management side of this hotel (or maybe she just had a bad day). However, next morning it was more or less compensated by a much nicer lady on the morning shift, who helped us with continental breakfast and showed us directions. So I would take off couple of points on friendliness of the stuff. But, overall, our stay was good. We do recommend this place as a stop to or from Yellowstone-Teton area. And we would be staying there again just to enjoy the scenery around. I am adding picture to my review, enjoy!

  • Liked — Location and Restaurant
  • Disliked — Check-in experience and non-usable vending machines
  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Reno, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2007

This had to be the worst room on our entire trip. The air conditioner worked - sometimes but not well even then. The black out curtains were falling off the rods - the ceramic tile in the bathroom was not very clean in some spots. Don't even think about eating in the restaurant if you do not have a reservation. The hostess, Veronika, was rude and condescending - saying the only table available outside was in the 91 degree sun - and no shade. However, after we declined and went somewhere else- upon our return - only two tables were taken. I would not even think of staying in this motel again.

  • Liked — Nothing
  • Disliked — Poor conditions, most staff not friendly
  • Stayed August 2007, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flyingsaddle, Resort Manager at Flying Saddle Resort, responded to this review, December 19, 2007
I felt it only fair to respond to this review as we are very proud of our property and the many families that stay and create wonderful memories while on site. Sometimes, as with all properties there is a flaw in the system. Maybe an employee becomes tired or is planning on moving on and therefore the guest does not get treated as superb as they should. We strive to see these changes coming before the guest is caught in the middle of an employer and employee burnout.
As for our property we have a goal of becoming a destination resort and therefore we strive to make every memory count.

Since we bought the hotel out from Best Western we are investing millions in upgrades and expansion for the new facility. We understand the importance of even one night with us can make memories to last a lifetime.
During the stay reviewed we were at 100% occupancy, turning away 20 to 50 people a day. Our steakhouse serves hand cut Black Angus; an enormous fresh cut salad bar and homemade desserts. Therefore reservations are required during the peak seasons. As with this situation this guest did not have a reservation and we kindly offered to sit her party at the patio where there are flowing baskets of flowers and hummingbirds. The hostess whom she admonishes for being rude is only guilty of a small amount of language barrier as she is a foreign exchange student and this was her first time to the States.
I tried to make things right and have them come back or refund their money. Nothing seemed to help. I understand everyone uses these reviews to help guide their decisions, I say if you are not satisfied; I will give you a money back guarantee.

So give us a try and let us welcome and serve you in our home.

Warmest Regards,
Edward Miller
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 28, 2007

This motel has large, nicely appointed, clean rooms. Hugh bath with hydrojets (our hydrojet did not work and understand from motel clerk that only a few do). The rooms are older, but the hotel office and restaurant are new. The lobby and dining room are beautiful and inviting. We came to visit our daughter, son-in-law and their new baby who live in Alpine. I can tell you that we will stay here again.

It is clear that the new owners have some things to do to make this a top notch place to stay, but they are certainly off to a good start. Hot water runs out at peak times (early morning), hydrojets need to be fixed and heat lamps in our room caused lights to dim and failed to heat. These are maintenance problems due to age of the facility but are the only problems noted. If owners threw a few dollars towards these problems I could rate this location Excellent.

Staff was very nice and friendly. Cabins were not available off season. We will be back!

  • Liked — Location, large rooms, deep bath, walkout to Snake River overlook
  • Disliked — Inconsistent hot water.
  • Stayed March 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 7, 2006

When I had read reviews of the hotel online before staying it seemed to be a decent choice. After reading the only other review on this hotel at this site I felt the need to warn others about it.

The room we stayed in was severely outdated and though clean it had a horrible odor. The only way we were able to get rid of it was by having our windows open to air out the room.

The hotel was undergoing extensive remodelling and though it had some nice areas the pool was closed, actually they told the people ahead of us at check in that they had no pool. We were given the wrong room from our reservations, we had asked for a double queen and were given a single king. According to the information in the booklet in the room there are new owners, and while they are remodelling they are nowhere near done and if you were booked at a lower rate than the standard $115.00, they will not honor the reservation amount, they refused to give the price quoted to the couple ahead of us. The only explanation they gave was that at the time of the booking by the individuals that thier dining area wasn't complete, and since it was now complete they were allowed to charge a higher rate. They offered no discount.

All the activities and dining in the booklet were for Jackson Hole, which was about another 30 miles up the road.

If heading towards yellowstone save yourself the trouble and keep driving until you get to Jackson Hole. The hotels are cheaper and you'll be able to find everything you need.

(The previous review said the people had thier own cabin while staying there. There were no cabins available for rental so I'm under the impression they reviewed the wrong location, or they have been removed since 2003.)

  • Stayed July 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 16, 2003

We booked our first three days @ Alpine Wy at the Best Western Flying Saddle LLC (40 minutes from Jackson Hole WY) and surrounded by several rivers. We had our own cabin which was decorated with such style I hated to leave. A unexpected surprise was the great dining. Next time we are in the area we hope to make our reservations and stay again.

Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Flying Saddle Resort

Address: 18878 Hwy 89 & 26, Alpine, WY 83128
Location: United States > Wyoming > Alpine
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Alpine
Price Range (Based on Average Rates): $
Hotel Class:3 star — Flying Saddle Resort 3*
Number of rooms: 58
Official Description (provided by the hotel):
This beautiful Alpine, Wyoming resort offers spectacular mountain views, a steakhouse serving hand cut Black Angus beef, our famous all-you-can-eat salad bar, or relax in our western bar complete with saddle bar stools. Our relaxing and peaceful setting and convenient access to a wide variety of outdoor activities makes us the perfect choice for your next memorable vacation. ... more   less 
Reservation Options:
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Also Known As:
Flying Saddle Hotel Alpine
Flying Saddle Alpine

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