Rooms were confortable, great shower! Breakfast is great, lots of everything, almost brunch. Beautiful view of the ocean and the swimming pool is great! But for being number #1 in Natal the reception desk is a flaw! When checking in it takes almost 20 minutes to get to the front desk. Only two people attending and lots of guests waiting.... althugh I made reservations before, I had to answer all questions again, like address, etc, as if they didn't have that in their computer.... and I filled out a reservation form when I booked the hotel.... When checking out, just the same. It took forever to finish. I requested an invoice and this was just impossible....I'm still waiting....In the bar at the looby just the same: one person to attend everybody!!! Hey Serhs! to be number 1 you need more than a beautiful hotel! Speed up the reception deskand add more employees!!!!
- Also Known As:
- Serhs Grand Natal
- Serhs Natal Grand Hotel Brazil
- Official Description (provided by the hotel):
- Descubra um inovador conceito em hospitalidade. Localizado entre as praias de Ponta Negra e Areia Preta, na Via Costeira de Natal, a 12 km do Aeroporto Augusto Severo. Destaca-se por sua moderna e elegante construcao e sobre tudo pela qualidade dos seus servicos e instalacoes.Trata-se de um complexo hoteleiro de categoria 5 estrelas com padrao europeu: ambientacao e design exclusivos, classe, conforto, elegancia em detalhes. Qualidades a disposicao de nossos clientes em Natal, a cidade do Sol conhecido como a cidade de ar mais puro das Americas. ... more less
- Reservation Options:
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