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“Awesome location and wonderful view - inside a bit dated” 4 of 5 stars
Review of Ocean Palace Beach Resort & Bungalows

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Ocean Palace Beach Resort & Bungalows
5.0 of 5 Hotel   |   Av. Via Costeira, S/N - Km 11 | Praia de Ponta Negra, Natal, State of Rio Grande do Norte 59090001, Brazil   |  
Hotel amenities
Ranked #11 of 79 Hotels in Natal
Certificate of Excellence 2014
Miami, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Awesome location and wonderful view - inside a bit dated”
4 of 5 stars Reviewed August 4, 2013

The hotel location is wonderful. Food is very good and the pool service is great (look for Danny). The rooms have wonderful views but are very dated - they really need to give this property some remodeling. So... overall, the hotel's location and pool service is certainly a 5 star - the rooms are 3 stars at best; however, you dont go to this property to stay inside the room.

Room Tip: Staying at the lobby level (4th floor) is the way to go, wonderful view and near everything (eg. lob...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,479 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Florianopolis, SC
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

I beleave that a few years ago it was one of the best hotels in Brazil! Needs a bit of renovation, but the location is perfect, service is very good! Lots activitis, good gym and a perfect spa! movie teather anothers! really enjoy the walk on the beach and the privice of the hotel! Ill come back!lo

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 25, 2013

Men!!! This hotel is fabulous!!! The room which I stayed had view to the sea, bathtub, 2 king side beds.
The service is outstanding, very friendly, fast, effective.

The location is also excellent, close to Ponta Negra Beach (where you will find the famous dune Morro do Careca).

The beach in from of the hotel is not that good since it has some rocks and the waves are not so friendly, you must be careful.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teixeira de Freitas, Bahia, Brazil
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 19, 2013

Despite been located in a very beautiful location I strongly do not recommend this hotel. The service is real bad and the staff seems to believe that giving excuses is the best way to serve the host. We arrived at the hotel at 16:30, the rooms that should be available at 15:00 were not ready and the receptionist offered an “upgrade” - from a reservation of four rooms they tried to allocate two couples at the same suite sharing the same bathroom and five adolescents in other suite with only one bathroom too which we off course declined.
The pools area are far the better part of the hotel but there rare shades for larger groups and the hotel seems to follow some eating and drinking absenteeism policy – the waiters simply disappear as you stay hungry and thirsty.
If you wish to play tennis Ocean Palace is certainly not the place to be. The court is almost ruined and as you notice that the sand on it could cause you some injury form unwanted sliding you will have to wait for more than one hour after you ask at the reception for someone to clean it. If you want to play at evening will be charged a illumination fee of fifty dollars per hour – anywhere in Brazil you can rent a court for less than 25 bucks.
There must be a real good resort at Natal. That´s certanly not the case of Ocean Palace.

Room Tip: Strongly prefer the rooms facing the beach. The back rooms, besides not having the view, are face we...
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
220 reviews 220 reviews
45 hotel reviews
Reviews in 69 cities Reviews in 69 cities
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed January 7, 2013

The architecture of the Hotel is great, as it spreads out along via Costeira with many pools at different levels and depths. The view of the Ocean and its Breeze couldnt be better. Unfortunately the maintenance of this hotel is uneven. My room lacked the window door of the closet and part of the threshhold was missing, although it was to supposed to be luxruy.
Sometimes there was no warm water in the shower at the end of the day.
Service during breakfast and also at the restaurants was very poor. The tables were not cleaned right away with food left behind for a long time.
For sure not a 5 star hotel, but with a 5 star rate...

Room Tip: Choose the appartments with an Ocean View with a small Terrace.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 29, 2012

We booked the luxury bungalow for 6 nights and when we arrived at the hotel they gave us a room upgrade to the super luxury bungalow.
The room was nice, right in front of the beach and had a small terrace where you could sit and enjoy the view.
We had a little problem with the shower temperature that was solved only on the next day: we had to ask three times for maintenance. Besides that, everything was perfect.
The hotel is well located, next to good restaurants, shopping mall and handicraft fair.
They have a very good structure, with great pools with a beach view.
There is an access from the hotel to the beach, where they offer chairs and umbrellas to the guests.
Breakfast was already included on our package and there was a huge variety of food, and everything was really good.
Some restaurants offer shuttle service from the hotel, so you don't have to spend extra money with taxi.
The hotel also offers concierge service if you are looking for tours in the city, but it is more expensive than if you buy them outside the hotel.
They also have a photography service, in which a professional photographer takes pictures of you on the hotel and the beach. The pictures results are really nice but they are a little expensive.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao Pessoa, PB
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 1, 2012

This hotel is a cloud sky. When this property was classified, the stars was obscoured by the clouds. It´s not a 5 star hotel. Not even a 3 star. Some day this hotel was good, but today is not anymore.
You could see the effects of time and bad mantenaince. The walls are stained with mold and leaks, doors are rusty and suffering from the effects of salt and sand (this hotel is close at sea shore). Compared with a REAL 5 star hotel, this one is a shame for the price. Breakfast is weak (unless you like watermelon and pineapples), with food of low or medium quality. I´ve had a good meal on japanese restaurant, but nothing compared to real and sofisticated food elsewhere. The staff is kind, but we have a problem with the sink and guess what? Had to get out (room changing) in the midlle of the night. This is annoying, especially after a busy day and the fact that you have to pack all your stuff again. The cleanliness is something between horrible and inexistent. There was a dental floss over the floor and for 2 days it continues there. Only the towels were changed.
The amenities are a complete joke. You will have cheap soap and shampoo. Nothing compared to real amenities like l´occitane and so. The location is good, but only if you have car. Public transportation is almost inexistent. And the least, but not the last: For 400 U$$ (minimum fare) you deserve better acomodations and service. This price is a real robbery. Don´t be stealed by this fare.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Palace Beach Resort & Bungalows

Address: Av. Via Costeira, S/N - Km 11 | Praia de Ponta Negra, Natal, State of Rio Grande do Norte 59090001, Brazil
Location: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Natal
#4 Luxury Hotel in Natal
#8 On the Beach Hotel in Natal
#9 Romantic Hotel in Natal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ocean Palace Beach Resort & Bungalows 5*
Number of rooms: 315
Official Description (provided by the hotel):
Situado nas areais brancas da Praia de Ponta Negra, em Natal, o Ocean Palace dispoe de 14 piscinas, 5 restaurantes e um spa, alem de uma academia equipada com aparelhos de alta tecnologia. Todos os quartos oferecem uma varanda com vista.Os quartos sao espacosos, bem-iluminados e decorados com obras de arte locais e cores alegres. Dispoem de ar-condicionado, TV LCD a cabo, telefone e frigobar. Alguns tem vista para o mar, enquanto outros possuem vista para as dunas.No Ocean Palace Beach Resort & Bungalows, voce pode relaxar em uma banheira de hidromassagem rodeada por plantas, ou desfrutar de sessoes de sauna e massagem. Voce tambem pode participar das aulas de pilates. Ja as criancas tem acesso ao seu proprio clubinho.As opcoes gastronomicas incluem um restaurante nacional, cuja especialidade e a feijoada. O Le Soleil serve pratos da cozinha contemporanea e francesa, enquanto o Sunrise oferece um farto buffet de cafe-da-manha. Alem disso, tambem ha um sushi bar e uma pizzaria disponiveis.O resort dispoe de estacionamento privativo gratuito, e fica em frente ao Centro de Convencoes de Natal e a 50 km do Aeroporto Internacional Aluizio Alves. ... more   less 
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Also Known As:
Ocean Palace Beach Resort & Bungalows Hotel Natal
Ocean Palace Beach Resort And Bungalows
Ocean Palace Natal
Ocean Palace Hotel Natal
Ocean Palace Beach Resort & Bungalows Natal, Brazil

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