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“Not a european 5* maybe 4*” 3 of 5 stars
Review of Ocean Palace Beach Resort & Bungalows

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Ocean Palace Beach Resort & Bungalows
5.0 of 5 Hotel   |   Av. Via Costeira, S/N - Km 11 | Praia de Ponta Negra, Natal, State of Rio Grande do Norte 59090001, Brazil   |  
Hotel amenities
Ranked #9 of 78 Hotels in Natal
London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Not a european 5* maybe 4*”
3 of 5 stars Reviewed July 23, 2012

No way is this 5* its a bit tired but its on the beach so the use of the hotel air etc can spoil things quicker, this is a 4* in european terms. The breakfast though is very good and can be compared to 5* hotels. For the money and if you want a true 5* i would go elsewhere .

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,224 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Cahors, France
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 8, 2012

This hotel is definitevely not a 5* hotel. The service provided is average. The staff needs more training. The hotel needs seriously an investment in maintenance. Nevertheless it is well located ; at the end of ponta negra, the busy, touristic area of Natal. Hence we avoid the nuisance brought by this.

The Pro's :
- Well located
- 3 Swimming pools
- Fitness room (needs a bit of refurbishment)
- View on the sea
- Large room (apartamento luxo)
- Good selection at the breakfast.
- 4 restaurants in the hotel (pizzaria, Suhi bar, "french", Brasilian)

The con's :
- Lack of service/ attention to the needs of the customer. We booked a room with a balcony with view to the sea. There wasn't any chair or table on the balcony. We asked for it and they were suprised by our request !!!. Finally we got it but we needed to ask for it twice !
- Lack of training of the staff. They forgot your order or request.
- The building is old and needs seriously to be refurbished
- You have to pay for the drink water in the fitness room !!! There wasn't any fountain for drinking !!
- You have to pay for internet !

Room Tip: don't take the bungalow. it seems to be small and in bad state.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarsdale, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2011

We spent five nights at Ocean Palace in August this year. My three children loved the many pools they have in the facility speicially the whirling pool. Our room simply had the most beautiful view, facing the ocean and the "morro do careca", a sand dune. The concierge was very efficient and helped us organize day trips to both the north and south of the city along the coast. Although the hotel is by the beach, having a car helped us to visit many beaches, so I recommend you to rent a car. The breakfast at the hotel was also a great experience and we could try many local fruits and eat "tapioca" with coconut prepared to order. For my wife and I, the best thing was to be able to relax in the sun while our children played in the pool. There are two bars by the pool, and they make great cocktails. We liked both their "caipirinha" and "pina colada." There is also a childcare center, so you could leave your kids for a couple hours for a nap or a grown-up meal. We tried the restaurants in the hotel. They have a great pizza place and the kids loved it. I liked the buffet. There are also a lot of good restaurants around in a walking distance. Living in New York, we had many options to choose from in terms of beach resorts, but the trip to Natal, known for their friendly hospitality, turned to be one of the best trips we've had. We are already planning to go back to Ocean Palace next year and further explore the city.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba, PR
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2011

I traveled with my wife and children. Excellent place. We stayed at Junior Suite which has a nice balcony with beatiful view to the ocean and integrated room for the children. It was very pleasant to stay at the beach in front of the hotel. The pools are wonderful. We loved the round hot tubs right beside the pools. Good eating options at the hotel (Japanese, French, pizza and buffet). Nice breakfast. Excellent location, not far away from a local handicraft fair and other restaurants.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, Brazil
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2011

Travelled with my wife to spend a week off during the Carnival in Natal, Brazil. We chose Ocean Palace Resort with breakfast & dinner included and we have had a positive experience. Our room at the 6th floor had a beautiful view to the sea and it was really pleasant to sleep hearing the sound of waves even with the air conditioning system working, leisure options met our expectations and the beach in front of the hotel was a kind of exclusive to the guests in such a great location. Pool and beach bar services were really nice specially because of the hotel staff (Alisson, Marcos) as well as dinners at the Japanese and French restaurants (the French restaurant has a wonderful piano player). Those restaurants count on a great wine cellar and the maitre/ sommelier (Fabio) suggestions were always good. There are only two improvement points: 1) only a single fixed option available to the dinner in each restaurant; 2) the breakfast was always a chaos due to the high number of people during the week of Carnival, but nothing that could disturb such a wonderful week.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 19, 2011

I stayed there in Carnival and I only have good things to say. There is great yard with diverse pools and a private beach to the guests. I also enjoyed the diverse kind of cook that includes French cook, barbecue, pizzarie and international restaurant with a varied buffet that contains from seafood to pasta or meat. The dessert buffet makes anyone crazy with the delicious cakes,pies etc.... Also the location is excellent just 20 mins walking to the shops. You don't feel isolated there like in the most resorts.
I just advise people to stay in a luxurious appartment, you can get a balcony with the view to the ocean and it's larger than the standard one that has the view to the road with no balcony.

  • Stayed March 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo
Top Contributor
63 reviews 63 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 20, 2010

this hotel styles itself as a five star.

It has a number of nice pools, several of them jacuzzis and a pool bar where the stools are actually "under water". This area appears to be open 24/7
there is also a beach chair and parasol service on the beach (public)
However, there are a number of shortcomings not behoving a Five Star Hotel.
when we arrived around 3 AM the air conditioning in the room wasn't working - fixed only around 11AM when it was already really humid, and the door to the veranda did not open - that much about " ocean view" .
the boardwalk in front of our cabin had some lose planks with nails sticking out, something you do not really want when coming back from the beach bare-foot.
The Concierge desk is open only a limited number of hours per day and English is not their strong suit.
In a Five-star you would also expect a free tooth brush (if you forgot to bring one); here, at a nightly rate of more than $ 400 US, you have to buy one.

Overall:

not a bad hotel but a long way to go to be even a Four Star, let alone a Five

  • Stayed September 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Palace Beach Resort & Bungalows

Address: Av. Via Costeira, S/N - Km 11 | Praia de Ponta Negra, Natal, State of Rio Grande do Norte 59090001, Brazil
Location: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Natal
#3 Luxury Hotel in Natal
#6 On the Beach Hotel in Natal
#9 Romantic Hotel in Natal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ocean Palace Beach Resort & Bungalows 5*
Number of rooms: 315
Official Description (provided by the hotel):
Situado nas areais brancas da Praia de Ponta Negra, em Natal, o Ocean Palace dispoe de 14 piscinas, 5 restaurantes e um spa, alem de uma academia equipada com aparelhos de alta tecnologia. Todos os quartos oferecem uma varanda com vista.Os quartos sao espacosos, bem-iluminados e decorados com obras de arte locais e cores alegres. Dispoem de ar-condicionado, TV LCD a cabo, telefone e frigobar. Alguns tem vista para o mar, enquanto outros possuem vista para as dunas.No Ocean Palace Beach Resort & Bungalows, voce pode relaxar em uma banheira de hidromassagem rodeada por plantas, ou desfrutar de sessoes de sauna e massagem. Voce tambem pode participar das aulas de pilates. Ja as criancas tem acesso ao seu proprio clubinho.As opcoes gastronomicas incluem um restaurante nacional, cuja especialidade e a feijoada. O Le Soleil serve pratos da cozinha contemporanea e francesa, enquanto o Sunrise oferece um farto buffet de cafe-da-manha. Alem disso, tambem ha um sushi bar e uma pizzaria disponiveis.O resort dispoe de estacionamento privativo gratuito, e fica em frente ao Centro de Convencoes de Natal e a 50 km do Aeroporto Internacional Aluizio Alves. ... more   less 
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Also Known As:
Ocean Palace Beach Resort & Bungalows Hotel Natal
Ocean Palace Beach Resort And Bungalows
Ocean Palace Natal
Ocean Palace Hotel Natal
Ocean Palace Beach Resort & Bungalows Natal, Brazil

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