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“Too expensive for an IBIS and staff helpless” 2 of 5 stars
Review of Ibis Rio de Janeiro Santos Dumont

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Ibis Rio de Janeiro Santos Dumont
2.0 of 5 Hotel   |   Rua Marechal Camara, 280 - Centro, Rio de Janeiro, State of Rio de Janeiro 20020 080, Brazil   |  
Hotel amenities
Ranked #64 of 217 Hotels in Rio de Janeiro
Itu, SP
Top Contributor
168 reviews 168 reviews
62 hotel reviews
Reviews in 50 cities Reviews in 50 cities
74 helpful votes 74 helpful votes
“Too expensive for an IBIS and staff helpless”
2 of 5 stars Reviewed April 2, 2013 via mobile

Was there for just one night. They gave me a room and was occupied.
What a surprise, we called reception and no one could help, had to go downstairs and make a complain.
For an IBIS charge 100 Euros is too much altough we are in Rio. Same levels worth no more then 40 Euros.
It is abusive,

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio T, General Manager at Ibis Rio de Janeiro Santos Dumont, responded to this review, April 12, 2013
Dear Eduba101,

Thanks for the comment about your stay at Ibis RJ Santos Dumont.
Can you please send us details of your stay so we can check exactly what happened and give you an accurate answer.

Regards,

Fabio Turchetto
General Manager
h5691-gm@accor.com.br
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,262 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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raanana
Top Contributor
53 reviews 53 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 24, 2013

Like any Ibis, do not come with high expectations - you wont be disapointed.
Clean room, decent bathroom and shower. Bed felt like I was sleeping on plastic sheets.
Very efficient check in / out.
Located near Rio Domestic Airport SDU.
Decent hotel for man on the go with a tight expense account.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabio T, General Manager at Ibis Rio de Janeiro Santos Dumont, responded to this review, April 12, 2013
Dear Seth,

Thanks for the comment about your stay at Ibis Rio de Janeiro Santos Dumont.

Regards,

Fabio Turchetto
General Manager
h5691-gm@accor.com.br
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 21, 2013

I liked the location the most, because it is nicely located nearby Santos Dumont airport, and I stayed there a few hours to get a rest between my 2 flights. The rooms are a bit too small, although conveniently fornitured.
Staff is proffesional and are so used to deal with shor time customers...all correct !

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 15, 2013

The best part of it has to be its walking distance from the airport - very practical. Don't worry about not being exactly close to Rio's main attractions: it's only a US$7.50 taxi ride from Copacabana, for instance. It's not the cleanest or tidiest Ibis I've ever been to, but does its trick.

Room Tip: Higher floors offer a nicer view.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabo Frio, RJ
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 10, 2013

Good location to Rio's Domestic Airport and in the middle of the business district. Problem is cannot walk to restaurants after say 1800. Most everything is closed. You take a taxi or eat in. It is a business hotel so do not expect much. Utilitarian is the word I am looking for. It works, clean, good airport location..internet is FREE and has average speed. Close to downtown or Central Business Offices...Do not go out at night for a walk. Not a real good area for that.

If you want a shower, clean room, something to eat (not a dining experience) and airport close. (not much noise from the airport) then this is your hotel. Average Price.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 24, 2013

On our way out of Rio as carnival had commenced. Hotel, like many, was overwhelmed. Hotel also abe to charge sky high prices as others did in Rio. Hence value not so good. However staff did their best under alot of pressure (which was round the clock).

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 18, 2013

I booked Ibis because it is an international brand for budget hotel, however, ibis in Rio really far below my expectation in all aspects.
1. Cleanliness
a.There are other people's hairs on the floor of our room and bathroom when we checked in. It is really disgusting!!!
b.There are flies flying around the cafe on the ground floor next to the checkin counter!!! How can we believe the quality of the food you served?
2. Sleep quality
The soundproof system is the worst ever!!! You can always hear WHAT people are talking next door, it is a nightmare and disaster!!! We complained to the hotel once, although we changed room, it did not help in the night!
3.Service
To be fair, checkin service is up to standard. However, I want to complain the language ability of the staff. Suppose it is an international hotel, staff in the hotel can talk in english at least in conversational level. But really below our expectation, only few staff can talk in english, it did disappoint me.
At last, I want to mention is that we stayed in Rio during the Carnival time, it is the worst time and the most expensive time if you want to travel in Rio, maybe it allows people lazy working and really poor service. If you want to travel to Rio, first of all, not try during the Carnival time, secondly, never try hotels in Centro district. Try in Beach area.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Ibis Rio de Janeiro Santos Dumont

Address: Rua Marechal Camara, 280 - Centro, Rio de Janeiro, State of Rio de Janeiro 20020 080, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#32 Business Hotel in Rio de Janeiro
#46 Family Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Rio de Janeiro Santos Dumont 2*
Number of rooms: 330
Official Description (provided by the hotel):
The Ibis Rio de Janeiro Santos Dumont has 330 rooms and is located downtown offering easy access to the main entertainment district of the city. It is 200 m from Santos Dumont Airport, less than 500 m from the beach and only 10 minutes from Copacabana where you will find great bars, restaurants and nightclubs. The Ibis Hotel features a restaurant, a bar and private parking. All the apartaments are No Smoking. ... more   less 
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Also Known As:
Ibis Rio De Janeiro Santos Dumont Hotel Rio De Janeiro
Ibis Rio De Janeiro Santos Dumont Brazil

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