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“People watching” 4 of 5 stars
Review of Hotel Fasano Rio de Janeiro

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Hotel Fasano Rio de Janeiro
5.0 of 5 Hotel   |   Avenida Vieira Souto, 80 | Ipanema, Rio de Janeiro, State of Rio de Janeiro 22420, Brazil (Formerly Fasano Hotel & Restaurant)   |  
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Hotel amenities
Ranked #6 of 217 Hotels in Rio de Janeiro
Certificate of Excellence 2014
Singapore, Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“People watching”
4 of 5 stars Reviewed March 19, 2014

Small luxury hotel facing Ipanema beach. Get for watching the beach which is directly across the road. See one of the best sunsets from the rooftop swimming pool area whilst enjoying a glass of wine. The restaurant is excellent. Its a short taxi ride or a longish walk to Copacabana Beach . Its another great people watching place and also cooler in the evenings.
Rooms need brighter lights

Room Tip: You have to have beachfront room
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 21, 2014
Dear Guest,

Thank you for your visit to the Hotel Fasano Rio de Janeiro and for dedicating part of your time to write a review about us.

We are glad to know that you have enjoyed your stay.

We hope to serve you again in a near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
46 hotel reviews
Reviews in 36 cities Reviews in 36 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 13, 2014

We arrived at 4PM at the Hotel Fasano and were immediately taken care of by the door man who made sure our luggage was unloaded. The receptionist however informed us that our room was not ready even though check-in time is 3PM! He asked us to wait on the roof top of the hotel by the pool. Whilst the roof top is gorgeous and the view is breathtaking we were not dressed for the pool which meant the stay there felt rather warm. They also could not tell us exactly when our room was ready which is unacceptable. We asked for Wifi access to bridge the time but the code did not work at first which meant we had to go down again to get a new code which is just not up to 5 star hotel standards. The staff at the front desk also had a bit of an attitude. After waiting for another hour we complained and demanded to speak to the manager Nayara. She was very apologetic and friendly and offered complimentary breakfast and wifi through out our stay which was appreciated. She was the only staff worth remembering as the rest was in general rather average. It took another 20 minutes until we finally arrived in our room. The room is very well appointed and the interior is spectacular. However as our room was on the first floor the room did feel a bit dark. Also the street noise is really loud and did disturb our stay a bit. This however will be addressed we have been told. The bed is comfortable and the bathroom whilst big did not have enough hangers to hang towels etc and the shower was not enclosed which meant water did spill on to the floor at times. The toiletries were very nice and felt luxurious.
Unfortunately the weather was not that great during our stay so you could not really enjoy the roof top which is the best part about the hotel.
The gym whilst small had everything you would need and they even provided headphones, power bars, fruits and water which was a nice touch.
Breakfast was buffet style and was of high quality and decent quantity. However do not expect a big elaborate spread as the restaurant is rather small.
Service in the hotel is in general ok and friendly but it lacked the finesse and professionalism of other great 5 star hotels in the world.
I would stay here again as the rooms are great, the location is great and the hotel is rather spectacular. However service does need some improvement.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 21, 2014
Dear Guest,

Firstly, I would like to thank you for your visit to the Hotel Fasano Rio de Janeiro, and I take this opportunity to also thank you for putting some time aside to write such a thoughtful review. Your feedback is the most valuable tool that we have to constantly adapt and improve our services and facilities.

We offer no excuses but our deepest apologies for the inconveniences you have experienced.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 8, 2014

... if you are willing to pay for it. The location is perfect, the roof top terrace is the best place to relax in entire Rio from my point of view. I have stayed several times at the hotel and seen the different rooms. I think it is worth investing in the ocean view rooms since they are bigger and the ones in the back depress you a bit. Breakfast is one of the best I have had in a hotel and also the food on the roof top is great.

Overall, the hotel is fantastic, however, EVERYTHING is very pricy.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 21, 2014
Dear Guest,

We thank you for your visit to the Hotel Fasano Rio de Janeiro and for the comments regarding your stay.

We are happy to know that you have enjoyed your stay so many times.

We hope to serve you again in a near future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
1 review
4 of 5 stars Reviewed March 3, 2014

Stayed there a year ago and found it a little overrated. Rooms with a view are quite noisy and it's hard to sleep at night. The rooms are comfortable and well decorated but still a big difference from the good 5* hotels. The pool is good and has a great view, but can become overcrowded with Brazilian socialites. Would have preferred to stay at the Palace.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 21, 2014
Dear Guest,

Firstly, we would like to thank you for your visit to the Hotel Fasano Rio de Janeiro.

We offer no excuses but our deepest apologies for the inconveniences you have experienced during your stay with us.

Thank you for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

Sure it is expensive. But it is what it takes to be in the best hotel in Rio with an unbeatable location and a breathtaking view from the pool bar. Food is decent. Service is reasonable for Brazil. Rooms are small but good design. Concierge is outstanding esp. julia. Ask for her. Having a great concierge is a must in such a country.
We were there with 2 kids and although the place is quite full of people, we never had the feeling the kids were not welcome.
One negative esp. at this price, you have to pay for wifi. This must change.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 21, 2014
Dear Guest,

Thank you for your visit to the Hotel Fasano Rio de Janeiro and for the time you took to write a review about us.

We are glad to know that you had a good time and we also thank you for commending our Concierge Julia.

We look forward to serving you again in the future.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 12, 2014

We stayed at Hotel Fasano as a treat to ourselves at the end of a 3 week vacation in Brazil.

The other reviews on this site were largely reflective of our experience:

- the poolside experience (views, service, other patrons etc) is incredible
- the rooms are quirky but clean and comfortable
- the breakfast (albeit expensive) is bountiful and delicious
- the location is without parallel
- the staff mean well but often completely miss the mark when it comes to basic customer service

You needed to be very direct (whilst remaining polite and pleasant, of course) in terms of your needs/requirements and timing when dealing with staff.

We had mixed success - breakfast items were mixed up with neighbouring tables, drinks ordered at the pool never arrived and minor charges for things like internet in the room which we were told were free, were charged to our account.

At the end of the day, none of the above had a material impact on our stay and given the GBP/Real exchange rate we weren't too bothered to push the point. But it's little things like that hold this hotel back from being world-class.

All of that said, I would happily stay again.

Room Tip: Ask for a higher floor so you can use the stairwell to access the roof/pool rather than use the lift...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 17, 2014
Dear Guest,

Firstly, I would like to thank you for your visit to the Hotel Fasano Rio de Janeiro and for dedicating a moment for writing such a thoughtful review regarding your stay with us.

We offer no excuses but our deepest apologies for the inconveniences you have experienced during your stay with us.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you again in the future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
france
Top Contributor
114 reviews 114 reviews
77 hotel reviews
Reviews in 62 cities Reviews in 62 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 6, 2014

Every time I go to Rio I go to Fasano, still very good, still the best location, the best rooms, the best service, the best views from the pool, the best breakfast....it os really a home away from home.

Room Tip: is you book to Fasano, you have to take a room with Ocean Views.
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Fasano-RJ, Manager at Hotel Fasano Rio de Janeiro, responded to this review, July 17, 2014
Dear Guest,

Firstly, we would like to thank you for your visit to the Hotel Fasano Rio de Janeiro.

We also thank you for dedicating your time to give us feedback about your stay and we are happy to know that you enjoyed it.

We hope to serve you again in a near future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fasano Rio de Janeiro

Address: Avenida Vieira Souto, 80 | Ipanema, Rio de Janeiro, State of Rio de Janeiro 22420, Brazil (Formerly Fasano Hotel & Restaurant)
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rio de Janeiro
#3 Romantic Hotel in Rio de Janeiro
#3 Spa Hotel in Rio de Janeiro
#4 On the Beach Hotel in Rio de Janeiro
#5 Luxury Hotel in Rio de Janeiro
#9 Family Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Fasano Rio de Janeiro 5*
Number of rooms: 89
Official Description (provided by the hotel):
Located on Avenida Vieira Souto, in the heart of Ipanema beach, the long awaited hotel Fasano Rio de Janeiro combines the sophistication of Rio’s most coveted address with modernity and efficiency in design and service. Envisioned by Philippe Starck, everything has been thought out to reverberate the glorious Bossa Nova era, when Ipanema was blossoming into the most charming neighborhood of Rio. The hotel caters to both leisure and business travelers and offers the latest technology in its accommodations and meeting rooms. Guests can experience Fasano's gastronomic legacy at the elegant Fasano al mare restaurant and enjoy signature cocktails and light meals at the ‘scenery’ Baretto-Londra. The breathtaking view from the rooftop swimming pool overlooks the beach and constitutes an attraction in and of itself. ... more   less 
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Also Known As:
Fasano Rio De Janeiro
Hotel Fasano Rio De Janeiro Brazil

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