Once past the flashy reception and the ´show´ apartment that we viewed before booking, this place was a real disapointment. The pool was closed for ´maintenance´, not something that was mentioned when we viewed the hotel, but only after we had paid. The steam room, jacuzzi and sauna were only switched-on on request, which meant waiting 2-3 hours for the temperatures to rise, each time. The kitchen had 2 gas hobs and a microwave but only plates and cutlery, I had to request what I assumed was missing and was presented with ONE pan, I then want back and requested another pan and a wooden spoon, which was, in fairness bought to the room, along with two tea cups, but it was a ´no´ on other items I would expect for an apartment with kitchen. There was a fancy ice bucket and ice tongues but no ice tray in which to make ice, a corksrew but no wine glasses, a coffee maker but only tiny expresso cups, a tea towel, but no dishcloth or detergent, three wardrobes but only 6 coathangers....I could go on..... Although the place looks like it has been recently refurbished, and it is clean and modern, there has been no thought or attention to how the apartments will be used, and it felt like a constant battle to have to ask for detergent, cups, pans, to turn on the sauna, all things that should have been checked and provided as a matter of course. The staff were never rude, but never apologetic either. We sat around for an hour or so waiting for them to fix the jacuzzi, after we inisited it wasnt working, but even then it would have been another 3 hours for the temperature to rise enough to be able to get in, and they never acknowledged the inconvenience. Then today they have switched it off again, so we will need to switch it on and wait anouther 3 hours for it to heat up !! As I say, a real disapointment, and the staff really dont seem to realise or care. I think that once we parted with the payment, we were no longer of any interest to them whatsoever, there was no effort to make our stay enjoyable or pleasurable, and all for 300 reals a night ! , so not a cheap place.
