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“Not up to par with the chain” 3 of 5 stars
Review of Sheraton Barra da Tijuca

Sheraton Barra da Tijuca
Av. Lucio Costa, 3150, Rio de Janeiro, State of Rio de Janeiro, Brazil
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Ranked #779 of 9,040 Restaurants in Rio de Janeiro
Cuisines: Coffee Shop
Restaurant details
Rio de Janeiro, RJ
Senior Contributor
35 reviews 35 reviews
19 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Not up to par with the chain”
3 of 5 stars Reviewed January 26, 2014

Bookeed a night to spend a nice weekend with a friend and from the get going we had some hicks.
Reservation was done on the starwood web site, no problems with that, asked for an early check-in and a higher floor bedroom.
Upon arrival the crew was very helpfull but no rooms available, we were told to wait for the regular check-in time. After some discussion we got a room on the first floor, well not the requested floor, and when arrived on the room a strong smell of mold impregnated the floor and the room, and no view to the beach.
After a trip and some complaints, was able to get another room on the 7th floor. No smells, view to the beach and a higher floor.
Try to lower the room temperature at no avail, finally called the reception and upon arrival of the tech we were told that the system was not able to provide cooling because of the heat wave?!?!? Wait this is Rio de Janeiro and it's always hot!!!
Try to plug my cell to charge and found out that all the outlets were 220V... Wait Brazil is 110.... So another call to the frontdesk to get a converter...
All those little things were an annoyance but the crew stepped up and solved the issues... In the end despite the goos job, the Hotel had so many hics that doea not correaponds to the stars rate, nor the price for the night.

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44 reviews from our community

Visitor rating
    22
    12
    7
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
4 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Very pathetic !”
1 of 5 stars Reviewed January 4, 2014

The hotel is old check out is an issue elevators always breaking down, ac in room not working, and mind u its hot n humid, very very pathetic service at the rst by the pool ate buffet, food cold, had to ask over 5 tines for ny bill ! Never again !

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
Top Contributor
54 reviews 54 reviews
28 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Sheraton Barra Food”
3 of 5 stars Reviewed October 20, 2013

Frankly, I only eat at this hotel if I absolutely have to. It's just not that good...and it is very overpriced.

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
“Hotell food”
4 of 5 stars Reviewed September 26, 2013

This hotell restaurante is diferent from outher there I have been, its located in front of the beach and really nice staff who serve u at the table. You can also chose a table on the big veranda in front of the hotel

Visited March 2013
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Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
9 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Rio Hotel - Not sure about this hotel”
3 of 5 stars Reviewed September 2, 2013

Unfortunately a colleague that I held a reservation for at this hotel checked out early because of its accommodations. Cleanliness and newness was an issue. I do not like posting this being a huge starwood fan but...

Visited August 2013
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