The front desk staff here were the worst we have ever experienced. They were rude, unhelpful and disinterested in any concerns we had. We asked for help with very simple tasks such as making an international call from our room (to deal with credit card fraud) and got minimal help, had to ask multiple times as the instructions given each time did not work. They did not want to help us book any tours, and could not recommend any places to eat with a child.
Unfortunately this really has tarred our experience here and would NOT recommend this hotel at all. They speak no other language but Portuguese which is surprising considering it is an international hotel and that they advertise they speak English as well.
We have stayed in other hotels in Rio and have never had such a difficult front desk issue. This front desk staff here are completely useless and disinterested. Do not stay here because of them! So sad since this hotel had so much potential.
The cleaning staff however are pleasant, efficient and friendly.
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- Also Known As:
- Astoria Copacabana Hotel
- Hotel Astoria Copacabana Rio De Janeiro, Brazil