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“Great location but little else.” 1 of 5 stars
Review of Hotel Marina Palace

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Hotel Marina Palace
4.0 of 5 Hotel   |   Av. Delfim Moreira, 630, Rio de Janeiro, State of Rio de Janeiro 22441-000, Brazil (Leblon)   |  
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Ranked #43 of 210 hotels in Rio de Janeiro
HK
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great location but little else.”
1 of 5 stars Reviewed July 4, 2012

My wife and I spent 7 nights (before moving to Buzio's) here in Jan and it was a terrible choice. All hotels in Rio are crazy expensive and given what we paid for the Marina Palace hotel I wish we had paid the extra and stayed at the Fasano.
The rooms last saw decoration circa 1970 and the whole place feels very run down and tired. The pool is a joke, all it takes is two normal sized brazilian men and its full. It also gets SO hot up there, middle of summer easily 35 degrees and yet there are no umbrellas. I asked for one and was directed to a very pathetic looking umbrella in the corner, when I opened it, it was broken. I asked the guy behind the bar to get another and he just shrugged and said "there are no more".
I went to the front desk to ask the manager and he said he would get one sent up. Back I went to the roof and waited (in 35 degs). 45 mins later still no umbrella, I went back down and was told the manager had left for the day !
I then spoke to another manager the following day who apologized and said he would send one up - guess what - thats right, it never arrived.
This is indicative of the whole hotel really. If they want to charge such extortionate rates they should at least have helpful staff and the place desperately needs a re-vamp.

Ipanema is a nice area, very safe and has a few good bars. The Sunday market is nice for a little stroll but no matter what DO NOT buy anything from Romeo Medeiros. He sells wooden carvings and statues. The work itself is by local artist Artes Benigno and is very good but the amount charged for the work is HUGE. I did buy a very expensive piece and was assured that the cost would include shipping to my home address and all customs paperwork, fumigation etc and that it would arrive in 7-10 days.
The whole process took closer to 3 months and left me U$850 out of pocket as NONE of the customs paperwork was completed, the wood was not fumigated as promised and the sender (Romeo) had not paid for ground shipping to my home address.
With the whole process taking so long I incurred storage charges from customs which also had to be paid before I could actually get the statue home.
I emailed and called Romeo and got no reply (naturally he knows you are overseas now and therefore doesnt reply or care). Eventually I got a reply (after over a week) to an email (which I typed in english and portuguese so he couldnt play the "I cant understand" card) saying that he was traveling and he had his phone and wallet stolen and that was why he hadn't been in contact. After that one reply (despite me sending him over 25 emails) no reply.
As I write this I am still chasing the U$850 and am getting a lawyer involved.

My recommendation, do Rio for a maximum of 3 days then head to Buzio's.

Room Tip: Get one facing the ocean, after all its the only reason you are staying there isn't it
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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Atlanta, Georgia
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 26, 2012

This hotel is nicely maintained and located on Praia do Leblon (Leblon Beach). The neighborhood of Leblon is terrifically upscale and very safe. There are very good restaurants and shopping nearby. The beach is amazing. People watching is fantastic. The water is crystal clear.

The hotel has a very nice lobby and I have a room with an east-facing view. The beach is south-facing. From the rooftop, which contains a pool and a bar, one can view the Christ the Redeemer statue. The breakfast is excellent. The Internet connection is spotty at best and VERY expensive.

To summarize, I would stay in this hotel again if I were coming for pleasure. The area is safe. If you are looking to stay in a tourist area, I would choose Ipanema Beach or Copacabana Beach.

Room Tip: A beachfront facing room would be nice, otherwise choose a room that ends in 08 if possible as they...
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2012

We spent three nights at the Marina Palace Hotel in April 2012. Beautiful view, excellent breakfast in dining room facing the sea, safe neighbourhood with good restaurants nearby. We appreciated the friendliness and efficiency of Douglas, the night manager, when we found ourselves in the obligation of moving to another room in the middle of night due to a water problem.

Room Tip: Lebon is farther away from the city and touristic areas in a quiet neighborhood
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 10, 2012

The location can not get better. The price was just ok, and the services were ok, not great not bad. The continental breakfast was actually great!. But the rest of the experience came in small doses. The pool is small. The gym had only 3 machines. the bars are small.
The room I had was perfectly average, but I did had a bad experience with a dripping AC at 3am!
The exchange service gave me the best rate I had in Rio!

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paderborn, Nordrhein-Westfalen, Germany
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 1, 2012

I was in a business trip for 10 days and really enjoyed the stay. Breakfast was good - if you are the lots-of-fruits-for-breakfast type, then you'll enjoy it a lot at Marina Palace. I stayed in a regular room with not really shiny furniture but clean, though they claim to have more modern equipped ones. Overall I would rate it very good for both position (right on the beach, close to some fancy restaurants), services and kindness of the personnel. The only thing that annoyed me was that they charge for internet in the room (free access is available in the lobby) and the fact that they insisted every morning to provide their taxi services for a price double than the regular yellow cab you can take on the street just in front of the hotel.

Room Tip: choose a room with windows facing directly to Leblon beach - the view worth every penny :)
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlborough, Massachusetts, United States
1 review
5 of 5 stars Reviewed May 9, 2012

I absolutely cannot complain about this hotel. Great customer service. Everyone was very helpful, friendly and spoke very good english. Amazing breakfast, great and safe location. Beautiful view from the hotel and literally accross from the beach. Only made me fall head over heels with Rio. Can't wait to go back!!!

Room Tip: The higher the floor the better view you'll get. Rooms are being renovated so try to get one of...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 5, 2012

This was one of the mid price hotels and it catered to all our needs. The staff were very helpful and spoke good english. Although the room was a bit cramped because we had 3 beds in it the beds and pillows were very comfortable. The bathroom was in need of an update but was servicable. The views from the rooftop pool were stunning and had the added bonus of a bar. The hotel was opposite the beach and provided a beach service. The breakfast was amazing with a good selection of hot and cold items. I would definately recommend this hotel and if I go back to Rio would have no hesitation in staying there again.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Marina Palace

Address: Av. Delfim Moreira, 630, Rio de Janeiro, State of Rio de Janeiro 22441-000, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Leblon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Rio de Janeiro
#22 On the Beach Hotel in Rio de Janeiro
#29 Romantic Hotel in Rio de Janeiro
#32 Family Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Marina Palace 4*
Official Description (provided by the hotel):
Discover the pleasure of staying in Rio de Janeiro's most charming neighborhood, right in front of Leblon Beach. Relax in cozy apartments and suites that are stylishly decorated and offer a breathtaking ocean view. Enjoy a menu of services designed to meet all your needs and savor exclusive cuisine. If there is anything else you need, we will be happy to assist you. ... more   less 
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Also Known As:
Marina Palace Hotel
Marina Palace Rio De Janeiro
Hotel Marina Palace Rio De Janeiro, Brazil

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