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“Good hotel good service” 4 of 5 stars
Review of Windsor Plaza Copacabana Hotel

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Windsor Plaza Copacabana Hotel
3.5 of 5 Hotel   |   Avenida Princesa Isabel, 263 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22011010, Brazil   |  
Hotel amenities
Ranked #24 of 216 Hotels in Rio de Janeiro
Bangor, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Good hotel good service”
4 of 5 stars Reviewed June 26, 2014

A good hotel in a great location just a couple of blocks from the beach. Service was good (excellent for SA) . Breakfast was good,food was hot and plentiful. Room was clean and well serviced.security was always present but unobtrusive.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, July 4, 2014
Google Translation
Prezado hóspede,

É um grande motivo de alegria, saber que nossos serviços e localização atenderam suas expectativas.
Aproveito para agradecer por compartilhar conosco e outros usuários do TriAdvisor, sua experiência em nosso Windsor Plaza.
Até breve !

Atenciosamente,

Flávio Castro
Gerente Geral
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
San Francisco, California
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 14, 2014

The rooms are very clean and well-kept, but our original room was very small. After looking at 2 more rooms, the hotel manager at that time was able to upgrade our room to a slightly bigger one with a street view which was a LOT better. Nonetheless, the location of the place on Princesa Isabel Avenida is VERY busy - kind of like being right on 7th Avenue or 5th Avenue in mid-town Manhattan. If you want the excitement and busy-ness, then this place is perfect you. If you need a more relaxed place, you'll definitely need to go somewhere else. But if you're here for a business trip, then this place is totally fine.
Service was very good and breakfasts are awesome.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, June 24, 2014
Google Translation
Prezado hóspede,

Obrigado por separar um momento de seu dia para postar sua avaliação.
Agradecemos também pela preferência dada ao nosso Windsor Plaza Hotel.
Ficamos felizes em saber que o quarto oferecido atendeu suas expectativas e necessidades.
Seu comentário sobre nosso café da manhã e em especial nosso serviço, nos dão a certeza de que nossos esforços foram recompensados.
Esperamos poder recebe-lo em breve.

Atenciosamente,

Flávio Castro
Gerente Geral
Windsor Plaza Hotel
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 23, 2014

We had a very pleasant stay at The Windsor Plaza. We found that Rio in general tends to be quite pricey accommodation wise in the tourist areas.

I would definitely recommend this hotel if you can get it at a good rate, I personally think the regular prices are a bit steep. Having said that, the staff were excellent and the rooms were really comfortable. The pool area looked a bit like it could do with a bit of zazzing up but it was still nice to sit around. Great location as its a quick walk to the beach and the breakfast buffet had a great selection. Only grumble would be that the waiters seemed obsessed about keeping people sat in certain areas of the restaurant which seemed unnecessarily stressful.

Top tip- We found out on our last day that they did a free shuttle to the airport. You need to book this in advance with reception but it saved us alot of money!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, May 27, 2014
Dear Guest,

I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you.
Your comments about the waiters will be discussed whith all the staff to avoid siuations as you mentioned.

Anyway, I`m glad that your general impression was positive and I do hope to welcome you again to the Windsor Plaza Hotel very soon.

Sincerely,

Flávio Castro
General Manager
Windsor Plaza Hotel
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Sao Paulo, SP
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 22, 2014

The hotel is an oldish building on a busy street, for a business trip three weeks before the World Cup, it was the only hotel in Copacabana with still a decent rate. I whish I paid the extra money.
Rooms are small, there is no acoustic insulation, I could hear everything all my neighbours did, tvs, showers, conversations and more enter your room with so much intensity you would think there was someone there.
Breakfast is just ok, the only positive thing is the staff, friendly enough but nothing above average.
Will not go back.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, May 27, 2014
Dear guest,

First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering.
If possible I Would like to ask you to send us the room number and the period of your stay as we clearly need to do some adjustments.
I thank you once again for helping us and I hope to have you as our guest again in the future.

Sincerely,

Flávio Castro
General Manager
Windsor Plaza Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 16, 2014

I have been to Rio for the first time and stayed at this hotel for about 2 months. With the experience, I can say that this hotel is decent enough to enjoy your holidays or work on the terrace with cool breeze blowing all the time. Staff was very much friendly and helpful, most important of all, they can speak english, which is a big necessity for a foreigner. Rooms are good. Only thing which needs a big improvement is the gym. Machines were quite old, some of them malfunctioned few times during my stay. Beach view was awesome from the terrace or you can just reach within 5 minutes and can enjoy the view. Another thing which I believe they need to improve is the variety of cuisine in the lunch and dinner. Breakfast was very good but due to lack of varieties in the main courses, you don't find much options to choose from.

Room Tip: If you want a smoking room, better choose the rooms on 13th & 14th floor. Rest of the floors are...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, May 22, 2014
Google Translation
Prezado hóspede,

É com satisfação que recebemos seus comentários.
Agradecemos por ter escolhido nosso Windsor Plaza como sua opção de hospedagem na Cidade do Rio de Janeiro.

Ficamos orgulhosos por ter proporcionado uma estada agradável.
Suas pontuais observações sobre a variedade dos pratos no almoço e jantar, assim como nosso ginásio serão levadas em consideração e já foram repassadas aos setores responsáveis.

Reforço nossos agradecimentos pela preferência que nos foi dada.

Atenciosamente,

Flávio Castro
Gerente Geral
Windsor Plaza Hotel
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chicago
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2014

Booked this hotel for a group for the back end of our trip from Salvador. Great Hotel, cleen rooms, excellent breakfast, great staff, excellent location. The hotel is two Blocks from Copacabana Beach and their sister property Windsor Atlantic which is also an awesome property. You are walking distance to restaurants, grocery stores, ect... I would definitely recommend this hotel and would definitely stay here again.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeubeBrigagao, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, March 13, 2014
Dear Guest,
I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you.
I hope you`re willing to repeat this experience really soon!
Sincerely,
Neube Brigagão
General Manager
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Cape Town Central, South Africa
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 27, 2014

This was my first visit to Rio and the hotels in general was a lot older and run down than expected. The Windsor Plaza Copacabana Hotel is only 2 blocks from Cobacabana Beach and within walking distance from the shopping mall. Although a bit run down, the service was excellent, staff was great, food delicious and WiFi worked very well.
Great hotel for business traveler, couples, families, friends or single travelers.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NeubeBrigagao, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review, March 13, 2014
Dear Mrs. Zephne,
I would like to thank you for your kind comments and also for sharing your impressions with us.
It is really nice to know that our services were up to your expectations.
I hope to welcome you again very soon.
Sincerely,
Neube Brigagão
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Plaza Copacabana Hotel

Address: Avenida Princesa Isabel, 263 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22011010, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Rio de Janeiro
#15 Family Hotel in Rio de Janeiro
#22 Romantic Hotel in Rio de Janeiro
#30 Business Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windsor Plaza Copacabana Hotel 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Renewed in 1999, the Windsor Plaza Hotel has become the perfect choice for business travelers who also wants to enjoy the wonders of Rio de Janeiro. Its facilities were designed to attend the highest expectations of those who need a nice place to work and relax. Our location is simply perfect as we are located just as close to downtown as to the main touristic spots in Rio. The hotel offers 24 hours room service, free high speed internet, cable tv with English, German, French Spanish and Italian spoken channels, beach service, laundry, 2 digital telephone lines in the room, business center and fitness center. We also offer a free transfer to / from the International and local airports. ... more   less 
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Also Known As:
Hotel Windsor Plaza Copacabana
Windsor Plaza Copacabana Hotel Rio De Janeiro, Brazil

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