I booked a $300+ room for a weekend. The lobby is nice but checking in lasted forever. I got in to my room and heard some weird, strong noise. This was especially disturbing in light of the fact that in my reservation I emphasized that I wanted a quiet room. I checked what it was and it turned out that there was a hole in the wall. The old air conditioner was removed and they put a plywood plank in to plug the whole. Of course the wind on the 12th floor blew right through it causing the noise. I called the reception desk, they picked it up and told me they were very sorry and then they put me on hold forever. I went down, waited another 30 min in line and then asked them to give me another room. They took me to another one with a hole in the wall. It turns out, most of the rooms are like that. I went back to the reception desk and asked for a quiet room. They told me the hotel was full and I should wait because people were checking out and there might be an empty room. So I went to the business center and paid 6 dollars for 20 min of internet usage, because there was no wifi in the reception area. I booked another hotel and then went back to reception to let them know. They brought out the manager who begged me not to leave and offered me a luxury suite. Of course I declined. DO NOT STAY HERE.
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- Also Known As:
- Pestana Rio Atlantica Hotel Rio De Janeiro, Brazil
- Pestana Rio Atlantica De Janeiro