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“Classical - no surprises (neither good nor bad)” 4 of 5 stars
Review of Belmond Copacabana Palace

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Belmond Copacabana Palace
5.0 of 5 Hotel   |   Avenida Atlantica 1702, Rio de Janeiro, State of Rio de Janeiro 22021, Brazil (Copacabana)   |  
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20% Discount on Suites
Ranked #2 of 217 Hotels in Rio de Janeiro
Geneva, Switzerland
Top Contributor
165 reviews 165 reviews
54 hotel reviews
Reviews in 66 cities Reviews in 66 cities
85 helpful votes 85 helpful votes
“Classical - no surprises (neither good nor bad)”
4 of 5 stars Reviewed October 22, 2013

Copacabana Palace is one of the most famous palaces in brazil. obviously the quality standards are high. so are the prices. location is perfect. atmosphere is pretty conventional - nothing special. restaurants and bars are good places for "beautiful people" or even "star" spotting. i had the feeling there were a lot of different type of rooms - so make sur to get a room you like (size, position, etc.). try to find a good price on internet - or a special offer - and you'll spend some special days in rio de janeiro. all is in the location and history of the building and it's famous guests. the rest is just as expected to be.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, October 28, 2013
Dear Guest,
Thank your for posting your comments. We are very frustrated to read that we didn't exceed your expectations. Indeed, we've received several comments mentioning about our outstanding and unique atmosphere. Feel free to give examples in order to identify areas of improvement.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,937 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 19, 2013

Despite a couple of irritating faults I still have to give this hotel and the staff top marks. The first issue occurred on the night I arrived and I was woken up at 3am with the sound of dripping water; I discovered that the roof was leaking and called the duty manager who quickly changed my room; it was a pleasant upgrade - in all it took 20min to move me and to get back into bed. The other two issues are ones that won't go away - firstly the elevators are totally inadequate for such a large hotel even when both work - unfortunately to make things worse one of them malfunctioned for most of my stay resulting in long waits. Secondly Rio is expensive compared to other S. American cities and this hotel is leading the charge - for example a beer and burger costs more than USD30!

Ok having got that off my mind let me tell you that this is a wonderful hotel and the staff are simply exceptional. For those that read my posts you will know that swimming pools are important to me for lap training. I can say without exception this is the best pool I have ever had the pleasure of using - other than they keep the temperature at 30C which is about 3C too high. A pool should be refreshing not energy sapping. The rooms are great and the bed is fantastic.

I would love to come back to this hotel

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, October 28, 2013
Dear Guest,
We appreciate for sending your comments and remarkable impressions about the Hotel, pool and staff.

We also take the opportunity to express our sincere apologies for the two unusual unexpected episodes that occurred during your stay. Our maintenance team does everything possible to avoid causing any inconvenience to our guests. Therefore, we sent the matters to them in order to make the necessary improvements. Once again, accept our apologies.

In addition, concerning your observation about Rio, in fact, it is a city of all kind of prices. For example, the rates in the hotel are according to our high level quality and luxury status.

Best regards,

Best wishes,
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Belo Horizonte, MG
Top Contributor
148 reviews 148 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 18, 2013

The 90 year old Copacabana Palace Hotel is probably the most iconic hotel in Brazil. Recently refurbished, it maintains its original charm, although it might lack a little of the modern comforts one would expect from a hotel of its category. The spa is great, worth a visit. The swimming pool is very good and a great environment for a drink. Do not expect great beach service, but it is okay. Service is very corteous, really first class.

Room Tip: The original main building is better if you want to feel like in the old days. The ones with side v...
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, October 28, 2013
Dear Guest,
We deeply appreciate your comments. For us it is a great challenge and goal to combine our strong tradition and history with technology. We would appreciate if you send us examples how to improve our modernity availability.

Best regards,
Report response as inappropriate
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Great Yarmouth, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 13, 2013

This hotel is amazing. They cannot do anything more to help you. If I ever return to Brazil, I will stay here for part of the trip. The beds are huge, the rooms are really comfy. Own private part of the beach with complimentary water and fruit.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant do the General Manager at Belmond Copacabana Palace, responded to this review, October 15, 2013
Dear Guest,
Thank you very much for sharing your experience and impressions related to your stay with us. We are very happy that we exceeded your expectations.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 6, 2013

Booked the Copacabana Palace hotel through British Airways holidays for my family. Everything about our week at the hotel was much, much better than we could possibly imagine. All staff we had contact with in reception, business centre, restaurant, bar, pool, gym, spa and especially concierges were brilliant. Although our rooms (523/524)were facing inland they had the comfiest beds, whitest linen sheets and views of Corcorvado. The quality of the hotel helped make this our best family holiday.

Stayed September 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, October 8, 2013
Dear Guest,
Thank you very much for sharing your comments. We are very grateful to read about your positive feedback and remarkable impressions regarding to your last stay.

All the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Top Contributor
75 reviews 75 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 6, 2013

Amazing traditional hotel, in a true palace style. Great pool! At the beach, in Copacabana. You are in the footsteps of many a celeb, and this is probably the swishest hotel in Rio, with dito pricetag. The only reason why I may book elsewhere is that I found Ipenema and Leblon a bit more fun than Copacabana...a true classic though...

Stayed June 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, October 8, 2013
Dear Guest,
We truly apreciate your response related to your stay with us. It is amazing to read that we exceed your expectations. One of the features of our hotel is combining the classic and traditional style with modernity and renovation.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 5, 2013

Great hotel. This is a very romantic place for a weekend. The staff is superb and if you have problems you are certain that will become a solution for it. The rooms are large, particularly the suite. If you like the beach, relax at the hotel's area, where you will have water and some shadow. The breakfast is great, spend as much time as you can.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, October 15, 2013
Dear Guest,
We would like to thank you very much for sending your positive feedback regarding to your stay with us. I is amazing when we know we have achieved our goal of providing a high quality service.

All the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Copacabana Palace

Address: Avenida Atlantica 1702, Rio de Janeiro, State of Rio de Janeiro 22021, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rio de Janeiro
#1 Romantic Hotel in Rio de Janeiro
#1 Family Hotel in Rio de Janeiro
#2 On the Beach Hotel in Rio de Janeiro
#2 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Copacabana Palace 5*
Number of rooms: 243
Official Description (provided by the hotel):
An elegant hotel located alongside the beach, convenient to business & entertainment districts. Copacabana Palace has a great variety of accommodation with a majority of suites, which have recently been re-designed and given a new lease of life with new fabrics and furniture. The hotel has a marvellous Semi-Olympic Size Pool, one Tennis Court, a modern Fitness Centre, a three-floor Spa and a new Lounge Bar 'Bar do Copa' open from Wed to Sat with a selection of DJs playing each night. The Hotel Cipriani Restaurant is the hotel's gastronomic flagship, a sophisticated Italian restaurant serving classics and innovative dishes from the restaurant’s namesake in Venice. The Pergula Restaurant serves Brazilian Buffet breakfast, lunch buffet and dinner a la carte by the pool. Copacabana Palace offers you a great and unique experience in the heart of Rio de Janeiro. ... more   less 
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Also Known As:
Copacabana Palace By Orient-Express Hotel Rio De Janeiro
Copacabana Palace Rio De Janeiro
Copacabana Palace Hotel
Belmond Copacabana Palace Rio De Janeiro, Brazil

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