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“Great Service, Neat and Tidy - Shame the Gym and Sauna weren't open.” 4 of 5 stars
Review of Porto Bay Rio Internacional Hotel

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Porto Bay Rio Internacional Hotel
4.0 of 5 Hotel   |   Avenida Atlantica 1500, Rio de Janeiro, State of Rio de Janeiro 22021, Brazil (Copacabana)   |  
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1 FREE NIGHT
Ranked #10 of 217 Hotels in Rio de Janeiro
Certificate of Excellence 2014
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Great Service, Neat and Tidy - Shame the Gym and Sauna weren't open.”
4 of 5 stars Reviewed March 24, 2014

We stayed here during the carnaval time Feb 26th - 5th March 2014.
The service we had from the front desk from a young lady was fantastic..she was very polite, professional, helpful and gave us plenty of advice.
The rooms are on the little side but the balcony made all the difference to us, we loved sitting out there for sunrise or sunset or any time of the day for that matter....well worth paying extra for.
The breakfast was beautiful, not over done with too many items... our favourites were the selection of fresh juices & the good coffee along with more fresh fruit and a small amount of the cooked breakfast...the service was great again!
The only small disappointment was that the gym facilities and sauna were closed for refurbishment...i find that it being closed in one of the busiest season (&the most expensive) quite annoying as we were paying top dollar for the rooms and facilities...although we were offered to go next door...if we would like but trundling in and out of the hotel or wanting to go for a sauna next door is not appealing :(

Room Tip: Rooms at the front have a balcony and beautiful views of the beach
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, April 8, 2014
Dear Guest,

It is a pleasure to hear that you were satisfied with our frontdesk service, our room and our breakfast. This is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments about our gym and sauna been closed, we are working to have a better and renewed hotel for our guest, hopefully you can come back to see how it is. We were delighted to have you as guest.

Best regards,
Amanda Vieira
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
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UK
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 20, 2014

My friend and I are at the hotel just now leaving for tha airport tonight.

We had booked a side sea view and on arrival delighted to be given a full sea view on the 10th floor. Lovely room very clean great free wifi.

Food is plentiful and excellent. The fruit at breakfast is tropical different and refreshing.

The staff are extremely helpful and efficient. The service is very good.

The roof top bar and pool are fabulous with feet views and facilities very comfortable and quiet despite the constant busy traffic.

We would highly recommend for a relaxing stay in Rio.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, April 8, 2014
Dear Guest,

We are delighted to know that you enjoyed our services, it is pleasing to receive such comments as yours and to know we are caring for our guest properly. We are happy to know you enjoy the food of the restaurant and our new pool area. We all look forward to welcoming you again on your next visit to Rio.

Sincerely Grateful,
Amanda Vieira
Front Office Manager
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Milton, Canada
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 16, 2014

We arrived at the Porto Bay from the airport with our guide Leo, who on the way explained the poorer people of the city. So far not impressed with Rio. When we arrived at the hotel the assistance was second to none and our reservations confirmed. Our whole expectation of Rio was in fact confirmed. Our rooms were fresh and the view was spectacular....overlooking CopaCabana beach from the 7th floor. The breakfast buffet could not have been any better (perhaps the crushed walnut could have had the shells removed) The pool at the top of the hotel was a great place to spend the dwindling hours of the day, and the Sushi was a wonderful way to close the evening. At no time, walking the area did we ever feel threatened or unsafe. The proximity to the beach is a big plus for this hotel. The "Stern" representative, although very pleasant became a bit of a nuisance after a while soliciting free trips to their factory. I wouldn't hesitate to return and would also recommend this hotel to friends..

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, March 20, 2014
Dear Guest,

We were delighted to have you as guest.

In the name of all our staff I would like to express our gratitude for your comments at Trip Advisor.

We hope to welcome you again in the future and have the opportunity to make this next stay a more pleasant one.

Warm Regards from Porto Bay!

Amanda Vieira
Front Desk Manager
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London, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2014

The hotel is clean and pleasant. The conference rooms are quite good.
The big conference room has a great view.

However no HDMI projectors and no Large TV'S.


The lifts are slow and small and the roof top bar is not open for the dawn sunrise. Which is a shame. But apart from that, the Hotel is very nice the staff are helpful and very professional.

Room Tip: 01 02 rooms have sea view
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, March 20, 2014
Dear Guest,

I would like to thank you for choosing our as your accommodation choice during your recent stay Rio and for taking the time to complete your review,

Your remarks have been carefully noted and we can assure you that the necessary steps have been taken to consider improvement in those aspects in the future.

We all look forward to welcoming you again on your next visit to Rio. Do not hesitate to contact me for any request,

Yours faithfully,

Amanda Vieira
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
Top Contributor
305 reviews 305 reviews
71 hotel reviews
Reviews in 111 cities Reviews in 111 cities
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed March 16, 2014

This was our ultimate stop during our South American Trip. The hotel is well located on Copacabana Beach and we had a corner room looking right along the beach. The service in the hotels restaurant was very good, excellent buffet breakfast. As mentioned by previous reviewer, bathrooms look old and could do with a refurbishment.
Downsides, elevators were slow and small.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, March 20, 2014
Dear Guest,

We are really happy that your overall impression about the hotel was excellent, so we hope to have the opportunity to welcome you again soon.

I am sure that you will witness that we improved even more our service and facilities.

Thank you once more, for your choosing Porto Bay Rio Internacional Hotel.

Best Regards,

Amanda Vieira
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2014

We were on the 15th floor, absolutely fabulous view, very nice room, comfortable bed, bathroom dated, but great shower. Right across from the beach. We spent 3 days, 2 nights, and would certainly recommend this hotel to friends. Staff always helpful and spoke very good English. Having just left a Regent Cruise, we would rate the breakfast offered at the hotel as a 10+. Choices were unbelievable for a hotel breakfast, and fruit offered was second to none.

Room Tip: We were in a corner suite, with a magnificent view, worth the price if this is a "bucket list&q...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you very much for your comments in relation to your stay at Porto Bay Rio International Hotel, in special about our rooms, confortable bed and breakfast.
We are delighted to know that you enjoyed our services, it is pleasing to receive such comments as yours and to know we are caring for our guest properly.

Warm Regards from Porto Bay!

Best Regards,

Amanda Vieira
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 14, 2014

Sorry to say that after two weeks in Argentina and Brazil this was our least favorite place. I honestly cannot recommend this to any of our friends or family.
Pros:
Pool - Great view of Christ statue and Sugarloaf from the hotel pool
Provided a room for showering/changing since we had a late flight
Cons
Pool - Service was horrible. You couldn't find anyone at the pool until noon and service was incredibly slow. I also had the pleasure of watching construction on the hotel gym all day although the front desk staff told me that the gym was open upon arrival at the hotel
Rooms - Completely lack any character. We had a corner room with a great view, but the bathroom was old and dingy.
Front Desk - At all of the hotels during our trip we were given a hotel tour but at this hotel they just pointed us in the direction of the elevator. We asked for restaurant recommendations and places to dance and they told us just to go to a certain location and walk around. If you know anything about Rio you don't want to just walk around in a random neighborhood.
Food/Drink - not great by any means when you can get the service. We preferred to have lunch and drinks at Copacabana hotel next door.
Location - I never felt safe. At night there were local women hanging about in front of the hotels waiting for - well you can figure that out. Just a terrible spot. We felt much more safe in the Leblon area.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortobayRI, Gerente de recepção at Porto Bay Rio Internacional Hotel, responded to this review, March 20, 2014
Dear Guest,

Please accept our sincere apologies for any inconveniences you may had have. We would like to inform you that necessary action have been taken to correct the points you highlighted.

We also would be very pleased to have the opportunity to welcome you in your next visit to Rio, and hopefully change the impression you had about your last stay.

Best Regards,

Amanda Vieira
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Bay Rio Internacional Hotel

Address: Avenida Atlantica 1500, Rio de Janeiro, State of Rio de Janeiro 22021, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Rio de Janeiro
#7 Luxury Hotel in Rio de Janeiro
#7 Romantic Hotel in Rio de Janeiro
#7 On the Beach Hotel in Rio de Janeiro
#9 Family Hotel in Rio de Janeiro
#18 Business Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Bay Rio Internacional Hotel 4*
Number of rooms: 117
Official Description (provided by the hotel):
Right on Copacabana beach in the spectacular city of Rio de Janeiro, Porto Bay Rio Internacional offers you the best of two worlds – the sensational city and a breathtaking view over the beach right on the doorstep... Step into Rio Internacional and feel at home - make the most of your stay! Look out over Copacabana beach and revitalise yourself with the sea breeze. The ideal location for an unforgettable holiday or to counter the stress of a day's work in Rio ... 117 apartments/rooms decorated in the best taste... a range of flavours at La Finestra and a roof-top pool with stunning views over Copacabana beach and Corcovado... The hotel Porto Bay Rio Internacional offers free Wi-Fi throughout the whole hotel. ... more   less 
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Also Known As:
Rio Internacional Hotel
Hotel Porto Bay Rio Internacional
Porto Bay Rio Internacional Hotel Rio De Janeiro, Brazil

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