We had champagne as a welcome drink. The receptionist was very friendly, spoke good english and very helpful. We arrived before check in time- 2pm- and like everybody else was promised some kind of priority.
Pool area was great...but small. Not enough seats and sun-bed for everybody. Amazing view of Copacabana beach from the pool deck.
The room was nothing of an extraordinary thinking of the price we paid. We expected so much more. We apparently paid for the location. The bathroom was ok. they have marble bath tub. I liked it. They had old worn towels and bath robes. They didn't have hair conditioner, they only provided shampoo and lotion.
Breakfast was really good! I was very satisfied and I liked the service the waiters provided to the guests. My cup of hot chocolate was always kept full. My husband was happy with the breakfast. It was just right.
Some bartenders at the pool bar would ask you to sign the bill even after you paid with cash and gave tip. Then later, you'd be billed for such drinks upon check out. Not nice!
Overall, I was satisfied with my stay.