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“Time for a refurb” 3 of 5 stars
Review of Sofitel Rio de Janeiro Copacabana

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Sofitel Rio de Janeiro Copacabana
5.0 of 5 Hotel   |   Av. Atlantica, 4240 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22070-002, Brazil (Copacabana)   |  
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Ranked #19 of 217 Hotels in Rio de Janeiro
Certificate of Excellence 2014
Horsham, United Kingdom
Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
“Time for a refurb”
3 of 5 stars Reviewed November 30, 2013

Sadly this is probably still one of the better places to stay on the Copacabana Beach. The position is excellent with most rooms having a good view of the beach. However the whole place is looking tired, Sofitel should be looking to spend some money raising standards here, especially with the Olympics coming up. Perhaps they are waiting until the World Cup is over in case the place gets trashed by football fans!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, December 12, 2013
“Bonjour. Thank you for your comment about Sofitel Rio de Janeiro. We are glad that you feel that Sofitel is one of the best hotels to stay in Copacabana Beach, in fact we have a wonderful localization between Copacabana and Ipanema. Looking forward to welcome you again in a near future, Best regards, Frederic Ribault, Hotel Manager”
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1,573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
London, United Kingdom
Top Contributor
119 reviews 119 reviews
89 hotel reviews
Reviews in 86 cities Reviews in 86 cities
416 helpful votes 416 helpful votes
3 of 5 stars Reviewed November 28, 2013

We stayed here many years ago and returned to find that nothing had changed. normally that can be a good thing but not in this case. The room was definitely tired, the air-con had that musty smell and the fixtures were in need of some care. The basin tap was at an odd angle and the drawers didn't shut properly. Even the pillow cases on the bed were frayed in places.
Having said that the staff were really nice and helpful and, as previous reviewers have said, the breakfast is awesome and very French with nice croissants ect.
As we left I was pleased to see that they were gutting some rooms on the same floor for refurbishment because this is what this hotel needs.. badly.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, December 12, 2013
“Bonjour. Thank you for your comment about Sofitel Rio de Janeiro. We are sorry to not reach your expectative but at the same time pleased that you understood that we are working to improve our installations . We are glad that our staff services were nice and helpful, be sure that we are going to share your feedback with our teams. Looking forward to welcome you in a near future, Best Regards, Frederic Ribault, Hotel Manager."
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London
Top Contributor
91 reviews 91 reviews
27 hotel reviews
Reviews in 53 cities Reviews in 53 cities
153 helpful votes 153 helpful votes
2 of 5 stars Reviewed November 27, 2013 via mobile



The Sofitel Hotel in Rio D.J. is situated overlooking the beach just at the start of Copacabana and at the end of Ipanema.

It's an amazing position, sadly the hotel is tired and definitely showing signs of a lack of investment over past years.

The rooms are a reasonable size, most with balconies overlooking the beach, but they don't feel as though they've seen much of a revamp for the past 20 years, this also applies to the bar, which could be amazing with spectacular views. Instead it's poor seating, music that's too loud and staff that seem to only speak Portuguese, which isn't much help in an international hotel.

The high point however, is the breakfast. Absolutely first class.

To conclude, too expensive, poorly maintained (the plumbing was a bit if a problem) and in desperate need of modernisation.

Stayed November 2013, traveled as a couple
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Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, December 12, 2013
“Bonjour. Thank you for your comment about Sofitel Rio de Janeiro. We are sorry that we did not reach your expectative, neither do ours. Please believe that it is our priority to satisfy all of our guests and deliver a “Magnifique” service and experience throughout your stay with us. We hope to receive again you in a near future, when I kindly ask you to contact me personally in order to organize your stay. Best Regards, Frederic Ribault, Hotel Manager”
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Los Gatos
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 25, 2013

Our first visit to Rio and our 3 night stay started out perfectly with an immediate early check in even though our ocean front room was not ready. (They still put us in an ocean view and it was great, just moved us to a better view a few hours later, Room 302, but the honeymooners werent leaving. :) We were treated like royalty through out our stay with flowers in the room, appetizers and champagne delivered one night and a going away gift of a book on Rio.We visited the Horses Neck nightly and sat at the bar enjoying the hospitality of Rosiano and special drink creations as well as nice snacks. Recommend highly this relaxing end to your day as they are open late and you can then just walk into the elevator home. There is also a nice patio with beach view. I LOVE the L'Occitane toiletries and the smell as you walk in to the lobby is delightful verbena. We took pictures of the lobby flower arrangements to try and recreate at home, simple and elegant. M. Ribault, the hotel manager, runs a friendly and well trained staff. We did visit the club level and Nicole showed us around. It is worth the extra as not just food. wine and snacks but complimentary internet (more than the 24 hours gratis in regular rooms) is worth it.
The beach and surrounding sidewalk cafes/restaurants were another plus and we were able to walk to the Hippie Craft Market on Sunday...a DONT miss if you are there on a Sunday as that is where the best gifts are in our opinion.
The Pigalle Restaurant outside the front entrance on the corner had an amazing Fish Stew that is big enough for 3 to share and the small paltes deal at 13 Real PP was amazing spread...you have to try it. Down the street Rota 66 had great Mexican Fare that we really enjoyed as well.

Room Tip: The room has a double sliding door so no noise, even on the front traffic side of the hotel. Best Vi...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. I am very glad to read about your Magnifique stay with us. It is our goal to satisfy all of our guests needs and always a pleasure to read that it has been reached. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frédéric Ribault, Hotel Manager
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London, United Kingdom
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 24, 2013 via mobile

Our room was a corner suite and was beautiful, room was clean and modern. However, let down by air con not working well in bedroom, and shower blind not working. One day towels not replaced and had to call to get them replaced. Hallways smelt very strongly of chemical air freshner which was highly unpleasant.

Club millesme made a big difference, good lounge and well worth the extra. However, some of their staff spoke poor English so has to repeat room number several times, or ask for a drink several times if they did not initially understand.

There were 2 pools, but neither big enough to swim properly in. gym ok, but on my first visit they took me into the sauna when I asked where the towels were! again poor English spoken here too. As I also speak French I tried that too, but got on no better with French!

On check out several items were on our bill which were not ours, including a massage! Had to have a fight to get these items removed. Taxi booked to go back to airport not as booked (and recon firmed 3 times) so had to send it away and get a replacement sent which took over 30 minutes.

Sofitel, please take note, this hotel has too many faults to be a genuinely top class hotel and not up to the global Sofitel standard. If you pay for a top suite etc it is all perfectly reasonable, but then becomes very poor value for money.

Stayed November 2013, traveled on business
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Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Copacabana Rio de Janeiro. I am sorry that your experience did not meet your expectations, regarding the Front desk and Maintenance situation you encountered, so please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Front Desk Manager Mr. Netto Moreira and Maintenance Manager Mr. Alexandre Costa is taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Frederic Ribault, Hotel Manager.
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Monte-Carlo, Monaco
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 23, 2013 via mobile

I have stayed here regularly over the last 10 years, and am sad to see this hotel slowly fading.
The location is great, and the facilities good, especially the executive club floor (now called Club Millesime) with it's dedicated club lounge with free drinks and snacks, and a quiet breakfast location (albeit with a limited selection - for a full buffet you need to go down to the main restaurant).
Rooms with an ocean view are limited, but worth searching out as the views per are nice. The rooms are average size, and well equipped.
The problem is that things start to be unreliable. In the last stay there was a problem with the AC on the executive floor, giving a smell of bad drains, to the extent that the club lounge was unusable. Generally there was a tired and damp smell through the common areas, covered up with liberal use of air freshener spray.
Nevertheless, I like the hotel and will return. I just hope they take the time for a bit of refurbishment soon.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. We are sorry about the issues encountered. Please believe that it is our priority to satisfy all of our guests and deliver a Magnifique service and experience throughout your stay with us. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frédéric Ribault, Hotel Manager
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Additional Information about Sofitel Rio de Janeiro Copacabana

Address: Av. Atlantica, 4240 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22070-002, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#8 Spa Hotel in Rio de Janeiro
#11 On the Beach Hotel in Rio de Janeiro
#13 Luxury Hotel in Rio de Janeiro
#15 Business Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Rio de Janeiro Copacabana 5*
Number of rooms: 388
Official Description (provided by the hotel):
The location of Sofitel Rio de Janeiro Copacabana is a splendid one. It leaves the guest practically leaning over Copacabana beach – one of the most beautiful beaches in the world. It is beside Ipanema, a charming neighborhood full of attractions, immortalized in a song by Tom Jobim and Vinicius de Moraes, “Garota de Ipanema”.Sofitel Rio de Janeiro Copacabana is considered one of the most prestigious Brazilian luxury hotels, combining French savoir-faire with Carioca charm.Enjoy our comfortable apartments with balconies and the MyBed bed, the executive floor with Club Millésime services – a new concept in personalized service, beach service, two pools and many other facilities, in addition to the award winning cuisine here at Sofitel.Situated near the main business centers in the city, the hotel offers an ample and versatile Convention Center, and also a modern Board Meeting Room, a fully equipped room with a view of Copacabana beach, uniting comfort and personalized services. ... more   less 
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Also Known As:
Sofitel Rio De Janeiro Copacabana Hotel Rio De Janeiro
Accor Rio De Janeiro
Rio De Janeiro Sofitel
Sofitel Rio De Janeiro Copacabana Brazil

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