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“Really should be a Courtyard, but great staff and location” 4 of 5 stars
Review of JW Marriott Hotel Rio de Janeiro

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JW Marriott Hotel Rio de Janeiro
5.0 of 5 Hotel   |   Avenida Atlantica 2600, Rio de Janeiro, State of Rio de Janeiro 22041001, Brazil (Copacabana)   |  
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Hotel amenities
Special Offer
Free breakfast + Wi-Fi
Ranked #12 of 212 Hotels in Rio de Janeiro
Boston, Massachusetts
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
68 helpful votes 68 helpful votes
“Really should be a Courtyard, but great staff and location”
4 of 5 stars Reviewed August 6, 2014

Stayed here for a few days on vacation and was slightly puzzled due to what I perceived as bi-polar Tripadvisor reviews: not great building, but great staff. I would 100% echo the sentiment. There is nothing wrong with the physical hotel, but in the USA it would only be a Courtyard. I question why Marriott continues to call it a JW as I assume they could continue to charge the same amount due to the location.

All that said the staff was top notch, and I would happily stay here again. All the people were pleasant and very helpful.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, August 7, 2014
Dear Sir,
Thank you for the words you sent to our attention providing us with your feedback about your experience! Its pleasure for us share our amazing location in the middle of Copacabana Beach. We will be looking forward to seeing you at our property in Rio de Janeiro to provide you with the special blend of Brazil and Marriott hospitality.
Best regards,
Rosana Okamoto – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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891 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rio de Janeiro, RJ
1 review
5 of 5 stars Reviewed August 5, 2014

Really enjoyed the hospitality of the staff at this hotel. Reception was very helpful. Arrived on an over night flight and they had a room available for us to check into. Requested an upgrade and had a beautiful sea view room before the end of the day. The concierge helped with all this requests and travellers info we required. The breakfast staff was fantastic. Being English they assisted with the food and Vagner, one of the waiters kept our coffee cups full and brought us the drinks of the day. Having a great time. Enjoying the Brazilian life style.

Room Tip: Sea view of Copacabana beach
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, August 7, 2014
Dear Mr. Rob C,
Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your recent stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit. It is certainly, a source of great pride and satisfaction to know how appreciative our guests are about our services. Should your future travels bring you back to Brazil, we will be looking forward to seeing you at our property in Rio de Janeiro to provide you with the special blend of Brazil and Marriott hospitality, all under the roof of the JW Marriott Rio de Janeiro Hotel.
Best regards,
Rosana Okamoto – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 4, 2014

The branding of this hotel is very misleading in that it is far from what one should expect from a JW Marriott--it is an average Marriott at best. The location is excellent and the front desk and bell staff were good, but that is the extent of the favorable comments I can provide in good faith. Right across from famous Copacabana beach, the "JW" Marriott has most of its rooms with no view--no natural light, but a view of the inside of the hotel. Very disappointing.

The rooms are a standard size, but the walls are paper thin. I picked up my cellphone to read an incoming text I had received, only to realize it wasn't my cellphone I had heard, but the guest's in the next room! Suffice it to say, this was my first and hopefully, last stay at this "JW" Marriott.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, JW_Marriott_RJ at JW Marriott Hotel Rio de Janeiro, responded to this review, August 6, 2014
Dear Rajj 976,

We would like to thank you for choosing JW Marriott for your stay in Rio and we appreciate your comments about your experience by providing us with your feedback. I would like to apologize for the service experienced with our team as this is not the service quality we offer at our hotel. We have provided our leadership team with your comments, so that we can ensure that we will be able to work on it and make our services always up to standards to exceed our guest’s expectations at all times. We look forward to you providing us with a future opportunity to host your stay with the service quality that differentiates us.
Sincerely,

Elvira Beirão - Front Desk Supervisor
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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 4, 2014

Prime location. Very good value for Money. Stayed here during the FIFA World Cup.

Lots of great BraZilian grilled Rodizios, plus very close by to their stadiums.... they offered free buffets for anyone staying for more than a week.

Must take their city sightseeing tour, as they have an English Guide. Also visit some of the old historical churches- some of the best in the world. And dont forget to click your snap under the Christ the Redeemer.

Room Tip: Take a room on the top floor.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, JW_Marriott_RJ at JW Marriott Hotel Rio de Janeiro, responded to this review, August 6, 2014
Dear Russel Rego,

Thank you for the lovely words and for providing us with your feedback about your experience in our hotel. Should your future travels bring you back to Brazil we would like to invite you to stay in our propriety again and enjoy our Brazilian barbeque in our roof top with an amazing Copacabana Beach View and our The Carioca restaurant which offers a Brazilian contemporary menu.
Sincerely,

Elvira Beirão – Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 2, 2014 via mobile

Stayed in nov 2012. Nice hotel, not sure I would rank it among the top jw's however. Nice lounge overlooking copa beach. Had a small room with no outside facing window. Hotel is across the street from the beach and has its own " private" area for hotel guests. Overall a nice spot and we would probably stay here again.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, August 3, 2014
Dear Jalen500,

Thank you for choosing the JW Marriott Rio de Janeiro. We are glad to see that you used our services in one of the main attractions of Rio, Copacabana beach, and also that you enjoyed our Griffin Club (executive lounge). We are always improving ourselves to meet the guest needs and expectations; therefore we hope you can enjoy one of our ocean view rooms on your next stay.

We will be happy to welcome you back again on your next visit to Rio de Janeiro.

Best regards,

Rosana Okamoto – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westford, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 26, 2014

Here in Rio for the weekend between business visits. The JW is a nice hotel with a great location on Copacabana beach. The prices are on the higher side of what is available but if you travel a lot like I do, you know exactly what you are going to get and the JW doesn't disappoint. Drinks and meals are better deals outside the hotel, but you probably know that. The exec lounge here is very nice and has a good breakfast and decent dinner, but i would venture out to taste the local scene for dinner. Views are great from the lounge and rooftop pool area. Av Atlantica in a safe walking area with plenty to take in. If you venture out of the area, talk to the hotel staff and take their advice, it can vary based on where you are going and when. This weekend is a very cloudy and some rain, so not venturing far, but still having a nice time!

Room Tip: I am a lifetime platinum member and couldn't get a ocean view room, not a big deal, I spend time...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, July 29, 2014
Dear Bill B,
Please allow me to thank you for your kind comments, I am very happy that you have enjoyed the weekend with us and that we were able to assist you during your trip. As you mentioned our team is always happy to provide you with assistance on places to visit and things to do around the area so that you experience the “carioca” life. I hope that the rain hasn’t changed your plans much and that you have made the best of your trip, but you are always more than welcome to join us at our lobby bar to enjoy one of our signature drinks or try one of delightful menu options. We look forward to hosting your next visit to the wonderful city.
Regards,
Rosana Okamoto-General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 24, 2014

Thank you very much for the warm welcome and comfortable stay at JW Marriott hotel
in Rio de Janeiro. It was our first time in Brazil. We a family of four - my lovely wife, two
great children and I travelled from Nairobi Kenya to experience the World cup fever in
the land of soccer. We enjoyed the comfort of Marriott hotel and the staff were marvellous.
Benjamin at the reception made our check-in as comfortable as possible while waiting for
our sea facing two rooms on the 8th floor to be made ready. The views of the ocean from
the rooms was great. The staff in the restaurant were always smiling, helpful and very friendly.
Two great guys Vagner and Altamir attended to us every morning at breakfast. We thank them
very much for their exemplary service and for always being nice to the guests.Concierge services
were superb. We must also mention housekeeping staff for rooms 818 andand 820 for keeping our
rooms in tidy shape and responding promptly to our requests like for example when the sink in
our room was blocked, the lady called in the plumbers who quickly fixed the problem. The check
out was very smooth and ALiene did a good job.Infact we were informed that we had overpaid
and that the refund will be done soon.
Despite the friendly atmosphere, we would like to point out that the doors in the bathroom require
repair or replacement.
Overall, we greatly enjoyed our stay in Rio. The Brazilian people are very friendly. Despite the language
barrier we were able to communicate. We visited Christ the Redeemer, the cable cars, Botanical
gardens of Jardim, churches and the carnival area. We enjoyed excellent dining and shopping in Leblon and
Botafogo areas of Rio. Our stay in Rio De Janeiro was much better than the one in Sao Paulo.

Best regards and hope to see you again.


Mr. & Mrs Jumba & Children

Room Tip: Ocean facing rooms are desirable but prices are steep
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, July 25, 2014
Dear Mr. George J,
It is very pleasing to know that you have a comfortable and memorable visit with us and that our team was able to make a great impression on you. I will make sure to recognize each and every one of the associates mentioned on your comment as I am proud of the team we have. Our engineering department has also been provided with your feedback so that we can have those rooms up to par for our next visitor. Please visit us on a future opportunity as we will be happy to host you and your family once again.
Sincerely,
Rosana Okamoto-Gerente Geral
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica 2600, Rio de Janeiro, State of Rio de Janeiro 22041001, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Rio de Janeiro
#8 Family Hotel in Rio de Janeiro
#9 On the Beach Hotel in Rio de Janeiro
#10 Luxury Hotel in Rio de Janeiro
#12 Business Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil

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