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“ONLY GO HERE IF YOU WANT YOUR STUFF TO BE STOLEN BY ONE OF THE CLEANERS!!!” 1 of 5 stars
Review of Hostel Carioca

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Hostel Carioca
2.0 of 5 Hostel   |   29, Lacerda Coutinho Street | One Block to Sta Clara and Toneleiro Street, Rio de Janeiro, State of Rio de Janeiro 22041-030, Brazil (Copacabana)   |  
Hotel amenities
Adelaide
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“ONLY GO HERE IF YOU WANT YOUR STUFF TO BE STOLEN BY ONE OF THE CLEANERS!!!”
1 of 5 stars Reviewed June 2, 2013 via mobile

I did really want to give this place a decent rating & review but I can only tell it how it is.
We stayed here 31/05/13 & 01/06/13.
My friend and I were in 8 bed dorm & the beds were that crammed in there that I could not get to my bed properly or even get my bag through without moving the other bunk out the way. It realistically should have been a 6 bed dorm, 8 was just ridiculous.

Then my friend attempted to have a shower & it only had cold water.

The first night the wifi did not work & would continuously cut in and out making it very difficult to use.

I thought the price for washing was brilliant R$15 for washing and drying. I was advised that I could drop it off in the morning and it would be ready in the evening. When I checked in the evening I was advised that it was still getting dried and when I was going downstairs I saw that it was hung on a washing line above the other bathroom/toilets!!! (But I paid for it to be dried). I did not get my washing that evening as they were still so wet.

In the morning there was a backlog of people wanting to have a shower & use the toilet & there was a line to be able to use it. Upstairs had 1 bathroom & downstairs had 2 not enough for the amount of people the hostel attempts to cater for.

As we had to check out this morning I went downstairs to ask for my washing & was advised they would check. My friend came to check on me as they saw that the receptionist had gone up stairs. My friend then went back into our dorm (they were gone for literally 30secs) & saw one of the cleaners sitting up on the top bunk above her bed & then saw that the cleaner had my handbag (which I had clipped locked & had on my bottom bunk bed) & she had pulled the zip open without unclipping it and was going through my bag. My friend stood behind her and watched what she was doing and said "excuse me" which startled the cleaner who quickly gave my bag to her. The receptionist came past & my friend advised them of the incident & cleaner appeared to be denying it when she was clearly caught in the action. The receptionist apologised and asked to see if anything was missing which I then had to check my bag over.

I was then told my washing was currently getting organised which it was not as it was still hanging on the washing line. The receptionist then came in and gave me my clothes STILL WET in a bag! I was unable to pack my backpack and had to put all my wet washing in a separate bag so I would be able to transport it.

As I was packing I was furious to find that the cleaner was downstairs having a good old laugh with the other staff just after she was caught attempting to steal from me.

I went to the front receptionist & asked what would be done about the incident & I was advised that they would advise the owner (WHICH I DO NOT KNOW IF I BELIEVE).

I then asked about my washing and was advised that it was not dry because of the weather. I then advised them that now I had to cart around wet clothes to which she replied with that the dryer was broken and it had to hung out on the washing line. I then asked if I could then get half my money back as I paid for it to be dried and it was not. I did manage to get this back. But I did not get any apology from the cleaner who still sat around laughing I got a sorry from the receptionist but I have no confidence that anything will be done about this.

I cannot believe the nerve of the cleaner just plainly attempting to steal from my bag when we are clearly there packing our stuff getting ready to check out.
It was disgusting behaviour and unprofessional to have an employee to steal from your clientele.

Good things: PM receptionist was very friendly and would try and help us in anyway he could when asked a question. The morning receptionist was also friendly, she did apologise but didn't appear to know how to handle the situation.
The breakfast was also good.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia508, Proprietário at Hostel Carioca, responded to this review, August 4, 2013
Google Translation
Infelizmente foi uma sucessão de fatos que atingiram nossa hóspede,porém tomamos como problema muito sério e tentamos resolve-los: em relação as roupas de lavanderia :tivemos a máquina de secar com problemas e para não mofar e ter um problema ainda maior as roupas foram colocadas no varal do hostel, infelizmente a informação de que seria entregue no mesmo dia foi passada errada pela recepcionista, pois a roupa não é lavada no hostel.Foi devolvido a quantia paga pelo hospede.
em relação a funcionária que supostamente estaria com a mão em sua bagagem: não foi constatado pelo hospede que nenhum objeto um dinheiro havia sumido de sua bagagem,apenas a funcionária com a mão na bolsa,claro que uma situação muito mal,porém a hospede não fez queixa de bem desaperecido,pois dai se trataria de um caso de polícia.A conduta da empresa foi de dispenssar a funcionária já que ainda estava em esperiência(uma novata).Todo suporte foi oferecido a hospede mesmo que nossos funcionários não sabiam lidar direto com a situação uma vez que foi a primeira vez de tal caso.Mais uma vez lhe pedimos desculpas em nome da empresa , mas tais fatos fugiram do comum
att,
Claudia Cabral
direção Hostel Carioca
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Arad, Romania
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 29, 2013

We were there just for one night, a weekend night. We didn't expect too much. It is a hostel, what can you want more that to be close to beach (Copacabana, 15 minutes, walking) , to have a place where you can sleep, to take a shower and charge phone or laptop. The staff were nice, helpful, the internet wifi was good, the shower and toilet was working. Again, is not a hotel, is a hostel, good for groups.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 1, 2012 via mobile

The rooms are decent are clean, as well as the bathrooms. Great location in copacabana, close to public transportation and the beach. The staff is nice and helpful. The breakfast is included in the price and is served on a nice terrace. Although I think the price is a bit too high (45 reais per night).

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 16, 2012 via mobile

The hostel emailed me after the booking and said we had to go to a different place 2.5km away. It looked like a nice place but wasn't. The staff were rude, lazy and difficult. This was at Claudia's Hostel.

They should have just rejected our booking and apologised but tried another way and failed. I think we might get a discount as I haven't paid yet, this place isn't cheap and we've been treated very poorly. The Carioca staff have been fine so far, but I do get the impression they don't realise the customer is paying their wage.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hostel Carioca

Address: 29, Lacerda Coutinho Street | One Block to Sta Clara and Toneleiro Street, Rio de Janeiro, State of Rio de Janeiro 22041-030, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Restaurant Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #228 of 394 Specialty lodging in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hostel Carioca 2*
Official Description (provided by the hotel):
Welcome to Wonderful City We receive our guests with comfort and tranquility, offering a full breakfast, comfortable beds and clean bedding and excellent standard. With areas of integration and welcoming, ensuring a quiet and comfortable for conversation among friends, including terrace and barbecue available environment. ... more   less 
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Also Known As:
Hostel Carioca Rio De Janeiro, Brazil

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