I booked this hotel in April 2012 but I landed to another hotel. Actually there are 2 hotels in Rio De Janeiro with resembling names -
1. Hotel Atalantico Business Copacabana and
2. Hotel Atlantico Copacabana.
So I booked the first and the taxi braught me to the later. When they didn't find my booking, I chased expedia.com where I had made a booking but didn't find anything (Espedia is in 30% cases a bad website and a mysterious company who will not simply respond) and didn't find any of my bookings. So now I made my booking for the second hotel. Later both the hotels took money for same days stay.
I had to struggle very much to get my money back for double booking. In fact it was more schocked that my credit card was already charged and I saw booking confirmation on expedia.com but I neither received any email, nor could I get this booking in my iteneraries. I contacted the hotel Atlantico Business and Mr. Marcello said that they didn't receive any booking and as it was a Sunday, he didn't expect any booking further. So I had to have 2 times money as first was already paid and no service offered and 2nd where I was landed was yet to be paid.
Despite of several emails to Expedia, I never received any reply or solution (Expedia is popular for this). Finally I started to complaint the authorities in US and charge back from credit card. Then, afraid of being punisched by the authorities, Expedia replied after 1 week when I had already left Rio. I still had to call/mail several times and spend a lot of money and time before I got my money back.
However I have no complaint about the hotel, but I paid to this hotel and I the money was still held by this hotel or on name of this hotel, therefore this review. I also had telephonic interactions with Mr. Marcello, working at the reception. I believe this hotel to be much better and expensive then Hotel Atlantico Therefore I give it benifit of doubt and thus a general score without complaint.
So next time be careful in your booking and selections.
- Also Known As:
- Atlantico Business Centro Rio De Janeiro, Brazil
- Reservation Options:
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