We chose this place for the location and for the price. Location is indeed ok, although location-wise there are better options even within the same price range. However, as the city was packed with tourists at the time, we didn't have that many options.
We've slept in budget hotels before, we aren't that demanding when it's just about getting a night's sleep. But what made us regret having chosen this one was the terrible service throughout the stay. As we arrived, the guy at the reception didn't even greet us. We were supposed to pay upon arrival, even though their credit card machine wasn't functioning. It was raining, but he suggested we'd walk to the ATM (instead of, say, being able to pay later when the machine works) in case we didn't have cash. His attitude made it very clear he was not the least bit interested in working in general, let alone in customer service. No receipt was offered, we had to ask for it.
If you wish to have something for breakfast you'd better go early as they don't necessarily bother filling the table. Nor are the tables cleaned after previous guests. As I called their attention to this I was given the same "you're really bothering me" look as when we said we'd prefer paying with card.
The room was small and the bed wasn't too comfortable, but that's not uncommon in this price category in Rio. But this was by far the worst service I've ever seen anywhere. Like I said, there are better options in this price category, and if they are not available the next time we need a hotel in Rio, we'll just pay a bit more. This place is not worth anyone's money.
- Also Known As:
- Hotel Laranjeiras Rio De Janeiro, Brazil
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