For those who rated this company satisfactory, they were lucky to use City Discovery when everything turned out fine. How many times did they use City Discover to give this company a satisfactory service? I went around the world during the summer of 2012 and although I tend to do my due diligence, the amount of planning was extremely mind-boggling so I ended up not being as careful as I tended to be. I used City Discovery many times and I thought they were satisfactory. They responded to my emails as long as everything was fine. However, as soon as there was ONE ounce of trouble, they simply disappeared. They tended to use a set statement about they being busy, yet at the same time I continued to be bombarded with their ads for more tours to take. I tried contacting them many times about my problem of the driver in Istanbul not showing up to take us to the airport, hence making us late as we had to find other means of getting to the airport. The driver had also been 45 minutes late to pick us up at the airport when we had arrived in Istanbul. Simultaneously, I had sent them separate emails concerning our reservations in London and since there was no problem for our London reservation I received a response very quickly. Remember it can take just 1 problem to spoil a trip so I caution anyone who's considering using City Discovery, if you're willing to spend your money using City Discover, you better hope there is NO problem with the reservation or tour. If there is, then be fore-warned, City Discovery is going to disappear from sight and you're never going to get your money back! I had other problems on the trip but the other companies all did an excellent job in resolving the problems for us. Stay away from City Discovery unless you enjoy being a risk-taker and don't mind losing your money if a problem arises with your reservation that you had acquired through City Discovery!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.