First off, I´d like to say that I am the biggest idiot for not having consulted with TripAdvisor first before staying at this joke of a hotel. After a night staying there, I went on to TripAdvisor to check,
and finally, IT ALL MADE SENSE. The only thing is I had two more nights there so I guess the joke´s on me.

In total, me and my family booked two EXECUTIVES rooms (R500 each) and
one PRESIDENTIAL SUITE (R700) at this dump so we were expecting something pretty nice. Plus, our idiot travel agent said this was the best hotel in Buzios. What a joke. One of the executive rooms they try to pass off was literally like walking into the servant quarters of some cheap hooker hotel. There were huge spiders waiting for us, mold EVERYWHERE and rust, grout, filth all along the bathroom floors and walls. I was so angry because the OTHER exec room was 3 times the size of mine (even though it was dirty too) and they were tryiing to pass that off as the same room type and rate!! The next morning, I woke up nauseous from breathing in all the mold, which worsens because
of the humidity. I complained to the staff - who just stared at me and
shrugged. I totally can understand what one of the other reviewers
meant. As for the Presidential Suite, it was a JOKE!!! It´s exactly the same amenities as a standard room except that the bed is on a loft
(10 steps up). They didn´t even think about putting another phone downstairs so everytime the phone rings, you have to run up to get the
phone. My dad eventually fell. I took photos of their bathroom as well
- oh my god - seriously, it looked like the septic tank accidentially exploded all over their floor or something. It was FILTHY.

I threatened them with photos of my room (because they speak for themselves) on the internet. they relented and put me in a standard room which had less mold but still, not worth the R500 I paid. On top of that, I walked in on them when they were cleaning it beforehand, and there was menustral blood spots all over the bed. I shudder to think that I had to sleep on that but they insisted there was NOTHING ELSE. The whole thing was crazy and I developed serious rage issues at this hellhole. I had to pay for this room and I don´t think there is a chance in hell that I will get the difference back. The deal is EVEN the STAFF KNOWS that this hotel sucks. they just stare at you blankly because they get complaints ALL THE TIME. I overheard so many at the front desk. Plus, besides two of them (who were arrogant), NONE
OF THEM spoke ANY ENGLISH. ZILCH. That is just unbelievable for a 5 Star hotel and for that kind of price we were paying.

Breakfast was a absolute JOKE. I have stayed at hostels that served better food than this. It was processed bread with frosted flakes and
a cup with pink nasty yogurt drink that wasn´t even edible. Oh, you can ask for eggs but OF COURSE, on that day, the car which delivered the eggs broke down so all the paying guests had to eat frosted flakes
instead. Yeah, as if there was no other way to get eggs - like what about from a SUPERMARKET 3 minutes away. By the way, don´t even think about room service - there were two items on the menu - some ham and cheese (probably left over from breakfast) sandwiches.

Also, there was no foreign exchange. You should have seen their face when I asked them to change some USD. It´s like talking to children. They were all really young and it´s obvious they have had no training before. The pool was dirty and service poor. The seats while upholstered in white PLEATHER, were filled with decomposing wood which fell out when we tried to lift one. Staff was arrogant and all hung out at the front desk all the time,instead of trying to take care
of problems which were clearly happening all over the complex. Porn was the only channel you can watch that was English speaking. It´s obvious that when they opened this hotel, they spent a lot of money on MARKETING like the website, logos, room door plaques with that pretty swirly B for Brava- but absolutley pennies on the rest!!! The place is just for SHOW and SUPERFICIAL. Seriously, do not stay here.
ANYTHING looks good if it´s in black and white and on a fancy website.
It was BY FAR the worst hotel I have EVER stayed in, including decent B & B´s and guesthouses. I will definitely upload all the disgusting photos when I get home to prove it. This place needs to be shut down if not for the public health issue (of mold) and the owners should gp BANKRUPT for this joke and for how much money they have ripped off guests already. I heard they are real [----] anyway and it´s obvious they have no morals by CHEATING money from tourists;