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“Poor and Mediocre Service” 2 of 5 stars
Review of Pestana Curitiba Hotel

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Pestana Curitiba Hotel
4.0 of 5 Hotel   |   Rua Comendador Araujo, 499 | Batel, Curitiba, State of Parana 80420000, Brazil   |  
Hotel amenities
Ranked #12 of 89 Hotels in Curitiba
Hyderabad, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Poor and Mediocre Service”
2 of 5 stars Reviewed February 4, 2013

I had stayed at the Hotel Pestana Curitiba Brazil, on a business visit for 3 weeks, on being recommended as the best Hotel in Curitiba; Unfortunately, the experience was very far from being any where close to the best!! Even basic stuff like replacing the laundry lists and laundry bags or replacing hand towels in the wash room were not done or were done very inconsistently!! One of the bulbs had blown its fuse in the wash room during the 2nd week of my stay and had not been replaced till I left. They might have replaced it if I had informed them, but that is what this hotel is all about... Nothing is done pro-actively; The hotel was also lacking in some very basic amenities like providing a clock/Time piece in the room or a hot water kettle/Jug for a cup of tea. The Breakfast spread was a very mediocre fare and was essentially the same stuff on all three weeks, with no variations!! At times, a couple of items went missing from the spread. I was located on the 9th floor and could constantly hear the noise of the traffic or the chatter of the people from the road side bar below, particularly on the nights of the weekends. The Gym was also mediocre, with only 1 out of the 3 treadmills working on the days that I had visited. I had seriously contemplated shifting to another hotel at the end of the 1st week itself, but the only reason I stayed on was because of its proximity to my office vehicle pick up location.

Room Tip: Higher floors will hopefully be free from the noise of the traffic and the road side bar below.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

Traveler rating
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    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Indianapolis, Indiana
Top Contributor
64 reviews 64 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed January 18, 2013

Quick and efficient check in. Staff at reception speak excellent English the 3-4 times that I have visited this property. Internet is free and fast at this hotel. They are also great about giving you multiple passwords so that you can connect multiple devices to the Internet at this hotel. Room is standard for a business hotel - as you can see from the pictures, but it is clean and functional. Breakfast is served on the second floor and is a nice spread. The gym and pool at the top floor of the hotel are the highlight here. Large gym with 5-6 pieces of cardio equipment(usually 1-2 are under repair). There is a multi-station gym machine, a station for leg presses and a nice range of functional equipment. The pool is also excellent and they have a steam room as well. Location of the hotel is good and you are minutes away from many excellent restaurants. Please acknowledge this review as helpful if you have found it so.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Curitiba Hotel, responded to this review, January 20, 2013
Dear Guest, Thank you very much for your detailed review following your recent stay at the Pestana Curitiba Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests, and we are happy that you enjoyed the hotels services and facilities. Please do not hesitate to contact me next time you visit us. We look forward to welcoming you back in Curitiba. Yours Sincerely,

Hernan Saucedo
Managing Director
Pestana Curitiba Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Top Contributor
90 reviews 90 reviews
51 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 10, 2012

Nice location in the heart of Curitiba. I was impressed by the size of the room, which was also very clean and confy. Not a spectacular hotel, but perfect for business travellers. Walking distance from many good restaurants. Good breakfast, free wifi.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Curitiba Hotel, responded to this review, January 10, 2013
Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Curitiba Hotel in the near future. Yours Sincerely,

Hernan Saucedo
Managing Director
Pestana Curitiba
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2012

I travelled to Curitiba for work for 3 months . Out of all the options chose pestana only because of it's location . It was right next to my office .
But I stayed there I realised it could not be better in terms of comfort also. The service in pestana is spotless. There was almost nothing that I needed and they denied for it . I did try moving to a different hotel for 2 weeks just to make my stay more cost effective but I had to run back to pestana because they had spoilt me with there great service.
Along with great and comfortable rooms , pestana has a gym , heated pool, sauna, spa , lounge and restaurant. I did not eat much in pestana, because the food in pestana was just average as compared to the price that we pay. Also the free wi-fi was just ok, but good enough to browse Internet and check and send mails.
The best place in pestana was it's heated pool and gym, it had amazing view .
Will definitely stay in pestana , wheneverI am in Curitiba again. I can rate pestana as excellent for the great service , it's pool and it's location !!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Curitiba Hotel, responded to this review, September 30, 2012
Dear Guest, Thank you very much for your detailed review following your recent stay at the Pestana Curitiba Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests, and we are happy that you enjoyed the hotels services and facilities. Please do not hesitate to contact me next time you visit us. We look forward to welcoming you back in Curitiba. Yours Sincerely,

Hernan Saucedo
Managing Director
Pestana Curitiba Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
83 reviews 83 reviews
74 hotel reviews
Reviews in 58 cities Reviews in 58 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed September 4, 2012

The Pestana Curitiba is an efficient hotel--standard rooms and bath like any hotel anywhere in the world. The restaurant serves average food, mostly Western with few Brazilian choices and high prices for the quality. Service is attentive--just don't ask for hot water for tea as it takes forever if they remember hehe. The front desk and porters are always accommodating and efficient. In terms of dining, check out online recommendations. Finally, the location is downtown which may be efficient for working but is not the nicest area of Curitiba. Be sure to take a local tour and see the Botanical Gardens, parks, Opera House in the Quarry, the historical district and more. It will give you a totally different perception of Curitiba.

Room Tip: Higher floors are better but not too close to the top as you will smell the chlorine from the pool.
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  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Curitiba Hotel, responded to this review, September 13, 2012
Dear Guest, Thank you very much for your detailed review following your recent stay at the Pestana Curitiba Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests. Please do not hesitate to contact me next time you visit us. We look forward to welcoming you back in Curitiba. Yours Sincerely,

Hernan Saucedo
Managing Director
Pestana Curitiba Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cascais, Portugal
Top Contributor
124 reviews 124 reviews
47 hotel reviews
Reviews in 58 cities Reviews in 58 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed August 26, 2012

A hotel of reasonable size, with a convenient location. Front desk people were reasonably cooperating (could be more). The hotel lobby has a Bar/Brewery near the reception (sharing the same space) which is noisy and not very pleasant. I was on the 15th floor with a great view. The room was spacious with a large bed; the decor could be cozier. The bathroom could be bigger and have a tube. The swimming pool at the roof is a must. The breakfast room was reasonable and the choices were excellent, with a very good selection of fruit and bread.
Despite some flaws, I recommend this hotel.

Room Tip: choose a room in a high floor (great views)
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Curitiba Hotel, responded to this review, October 2, 2012
Dear Mr. Luiz,

Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Curitiba Hotel in the near future. Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2012

Each and every person I contacted that worked at the hotel went out of their way to help. They were so much help with the language barrier, being for the US. I will definitely stay here on my next visit.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Curitiba Hotel, responded to this review, October 2, 2012
Dear Guest,

We would like to thank you for staying with us at the Pestana Curitiba Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us. Yours Sincerely,

Hernan Saucedo
Managing Director
Pestana Curitiba Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Curitiba Hotel

Address: Rua Comendador Araujo, 499 | Batel, Curitiba, State of Parana 80420000, Brazil
Location: Brazil > State of Parana > Curitiba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Curitiba
#6 Business Hotel in Curitiba
#7 Family Hotel in Curitiba
#17 Romantic Hotel in Curitiba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Curitiba Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Check-in: 14:00Check-out: 12:00 ... more   less 
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Also Known As:
Pestana Hotel Curitiba
Curitiba Pestana Hotel
Pestana Curitiba Hotel Brazil

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