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“Nice comfortable hotel but far from City Center” 4 of 5 stars
Review of Holiday Inn Express Belem Ananindeua

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Holiday Inn Express Belem Ananindeua
3.0 of 5 Hotel   |   BR 316 Km 01 S/N | Guanabara, Belem, State of Para 67013-000, Brazil   |  
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Ranked #2 of 30 Hotels in Belem
Washington DC, District of Columbia
Top Contributor
75 reviews 75 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
“Nice comfortable hotel but far from City Center”
4 of 5 stars Reviewed July 14, 2014

Very Comfortable room. Shower is powerful and strong and gets 2 thumbs up for providing 2 bars of soap. So many hotels are now only providing one. Has a safe to put valuables and a coffee/tea maker which is really very nice. Staff is helpful. However, it seems the housekeeping does not keep track of which items are used in each room and need to be replaced. However, staff is quick to replace these. Bed is comfortable as well. The hotel, however, is not near anything. It is far from the city center and the historic city and the neighborhood leaves a lot to be desired. There is a nice mall not far from the hotel and the food at the food court there is quite good.

Wifi is free but it is only per device and so you need to get another access code for each device, However, hotel staff were accommodating. Staff spoke English which is helpful.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando S, Gerente geral at Holiday Inn Express Belem Ananindeua, responded to this review, July 15, 2014
Dear Judithh12,

Thanks for your review, your feedback is very important for us. All the staff are trained regularly and your comments will be used in the next updates with great joy. We have several buildings being completed in the vicinity and in a few months the scenario will be more modern and revitalized and in this process is included a new shopping mall, commercial buildings and other facilities.

Best regards and we look forward to your next visit.

Fernando Schiavon
Holiday Inn Express Belém - Ananindeua
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
    45
    31
    6
    1
    0
See reviews for
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7
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Delhi
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 21, 2013

Holiday Inn is a safe and clean place to stay, staff is very friendly and helpful. Many items which other hotels charge for (internet@business centre, print out etc.) you get free. Only breakfast is available, for lunch and dinner you will have to walk to the shopping mall, which is 100mtrs away. The hotel is little far from airport.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando S, Gerente geral at Holiday Inn Express Belem Ananindeua, responded to this review, December 26, 2013
Dear Subrahmanian P,

Thanks for your feedback. Your opinion and comments will be used for internal training sessions and next hotel updates. We will be waiting for your next visit in Belém.

Sincerely,

Fernando Schiavon
GENERAL MANAGER - HOLIDAY INN BELEM - ANANINDEUA
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Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed November 17, 2013

I booked into the Hotel and neede to stay 5 nights but after one had to check out as no Internet in room.

This is the second time this has happened in a Holiday Inn in Brasil. Both times after the hotels are newly opened. Do they not realise that before opening is the time to test systems, not wait for the guests to do it. Perhaps Holiday Inn do not have enough experience opening Hotels? More likely that they just have lazy Managers, certainly the staff here were less than helpfull. I wentto the front desk and said that my room had no wifi and the receptionist told me it was a problem with Embratel the Service Supplier. I explained that the problem was Wifi not Internet but she was quite insistant. Ignorance and arrogance seem to go hand in hand. She even had the front to say I could stay in reception where it worked. (Obviouly not a service supplier then)

Other points with the hotel are, location is poor miles from anywhere and quite useless for tourism, airport, town centre etc, the site is quite misleading.

A new hotel and not enough elevators (2) wait an age to go or come back from breakfast.

Breakfast is poor, realise it is callled express but should not be that quick, no Orange Juice etc, worse than most Pousadas.

The rooms are good and obviously in good condition as new.

Maybe after they put a decent Manager in and he sacks most of the staff it will work much better but will still be a poor location with not enough elevators.

A shame as Belem is in desperate need of Good hotels, as is all of Brasil. In Belem all hotels are full if the local Rabbit Breeders have a conference.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Belem Ananindeua, responded to this review, December 3, 2013
Dear Vitoriatravel,

We truly appreciate you taking the time to post your review and all the nice comments about our accommodations. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for the disappointment you had with the WIFI, elevators and our location. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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Sydney, Australia
Top Contributor
205 reviews 205 reviews
78 hotel reviews
Reviews in 86 cities Reviews in 86 cities
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed November 1, 2013

Nice large and well maintained room. Gorgeous bed. Pleasant and helpful front desk. Pleasant room staff. Substantial buffet breakfast. Near supermarket and mall. Amenity supplies available for asking. Only complaint is aircon blows directly at bed.

Room Tip: Rooms facing back are quieter.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando S, Gerente at Holiday Inn Express Belem Ananindeua, responded to this review, December 6, 2013
Dear Manitree,

Firstly, we want to thank you for your comments and attention. We shared these informations with all the staff with great joy. Our hotel are studying possibilities to change the position of the air conditioning and thanks for the note. If you have plans to return to the North of Brazil, please let us know.

Regards,

Fernando Schiavon
GERENTE GERAL - HOLIDAY INN EXPRESS BELEM - ANANINDEUA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 3, 2013

We checked into the HIE. No problems with reservations and the desk staff spoke English very well. Rooms very nicely accommodated and clean. Breakfast was typical Brazilian fare, nice variety, but no other meals offered at the hotel. It was a very nice change from the rooms at the Ibis where we usually stay. We will definitely return if in this area of Belem again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando S, Gerente at Holiday Inn Express Belem Ananindeua, responded to this review, December 6, 2013
Dear MauricioMSouza,

Thank you very much for your time and affection. Your opinion is very important for us and these informations will be used to keep the best service and continuous improvements. When you return to Belém, please give us the opportunity to receive you again.

Best regards,

Fernando Schiavon
GERENTE GERAL - HOLIDAY INN EXPRESS BELEM - ANANINDEUA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Belem Ananindeua

Address: BR 316 Km 01 S/N | Guanabara, Belem, State of Para 67013-000, Brazil
Phone Number:
Location: Brazil > State of Para > Belem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #2 of 30 Hotels in Belem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Belem Ananindeua 3*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to Belem, a beautiful city located alongside the Guajara Bay, part of greater Amazon River system, the First European colony on the Amazon and home of the Holiday Inn Express Belem-Ananindeua. Belem, also known as the "Amazon Metropolis" has one of Brazil's busiest ports and is an industrial city with a interesting mixture of culture history and present. The hotel location, in the main entrance of Belem and near the Industrial District of Ananindeua, offers easy access to Airport, Hangar Convention Center and mineral corporations such as Vale do Rio Doce, Alcoa and others. Less than 10km away, you can walk around central Belem to get the feel for the city's layout and the location of the main tourist attractions, which includes the Teatro da Paz (Peace Theatre), Ver-o-peso Market and Docks Station with several pubs and restaurants with live music. Stay productive with us. Free High Speed Internet is available in every room, 24-hour Business Center provide you free local fax, copy and print services. And we have 03 on-site meeting rooms waiting to host your next meeting. Our quick and hot breakfast is the best way to start your day off right. And If there's something we can do to make your stay a little bit better, don't hesitate to ask. ... more   less 
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Also Known As:
Holiday Inn Express Belem Ananindeua Brazil

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