If I were the manager of the Mercure BH, I would:
1. Replace the obviously defective coffee machine in the breakfast restaurant.
2. Ensure that there weren't 30 people waiting to check out on a Friday morning at the same time by introducing an automatic check out or similar system.
3. Check the wifi service that is provided - intermittent is not good enough
4. Seriously look at the gym equipment for replacement or repair - it is a low priority but your guests use the gym and deserve better than is currently provided.
Staff were pleasant, friendly and helpful - doing the best they could.
Bed was comfortable and the room to 3 star standard. Dining in is expensive R$ 90 for a prawn curry ... Seriously ?? Plenty sod good restaurants and cares nearby so avoid the rip-off.
I stayed here for 5 weeks so I am a Mercure expert. Have stayed at the BH Platinum before and it was head and shoulders above the Mercure - for. Location and general quality.
- Official Description (provided by the hotel):
- Mercure Belo Horizonte Lourdes is the perfect hotel for those who want to be close to everything.Located in the most charming neighborhood of Belo Horizonte and near the main points of the capital of the state, Mercure Belo Horizonte Lourdes offers to guests comfort and elegance.The staff is highly qualified, friendly and eager to tell you what the city has to offer. In addition, Mercure Belo Horizonte Lourdes is perfect option to host your business meeting, since it has Wi-Fi and a modern convention center. The Hotel combines the tradition of a french brand and the famous hospitality of the local people. Come and experience this unique concept of accommodation. ... more less
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- Also Known As:
- Mercure Belo Horizonte Lourdes Hotel Belo Horizonte
- Hotel Mercure Belo Horizonte Lourdes Brazil