Walked in my room. Turned on laptop to get on wireless internet to work. I am greeted with a message that as a guest I get 60 minutes free, and then after that I am allowed to buy more time. ("Don't insult me with your 60 free minutes," I am thinking to myself.) What a wonderful greeting! Try to connect to my 60 minutes free. It doesn't work. I call front desk, but the cheap phone in the room has so much static the front desk guy can't even hear me or make out what I am trying to say. I walk down to front desk, with my laptop in hand. "Something's wrong, it's not logging in to internet, I just get a blank white screen after I click connect" I say. The front desk guy doesn't even pretend. he just hands me a phone, on the other line is "support." It's some guy in some room with a lot of background noise. God only knows where he is. He speaks barely understandable English, and the line is bad, so I can barely even hear him. It takes about minutes for him to figure out what hotel I am staying at. As he is reading from a script trying to troubleshoot my problem, I stay on the line playing with my laptop. It takes me about 10 seconds to realize this dumbo in "support" knows no more than I do. Finally, the internet appears for no reason. It says I need to agree to a fee to connect. I agree - I guess my free 60 minutes was up. I am connected. I hang up with "support." I go back to my room.
Doesn't matter anything else about this hotel. How nice the bed is. How spacious the room is. The breakfast bar. Doesn't matter.
When this is your first experience in a hotel, everything else is background noise.
This hotel tries to fashion itself as slightly upscale business hotel. Barely. Maybe for Brasilia. But not for the rest of the world.
Stay at Melia next door. Internet is c&%$p there too, but at least the hotel is slightly better.
(I live in Brazil and come to Brasilia 4 times a year)
And by the way, even the curb side Shwarma place across the street - next to the gas station - is not as good as it used to be - and the prices have doubled.
- Also Known As:
- Brasil 21 Suites Brasilia, Brazil
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