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“Beautiful Oscar Niemeyer designed hotel, let down by service” 3 of 5 stars
Review of Brasilia Palace Hotel

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Brasilia Palace Hotel
3.0 of 5 Hotel   |   Setor De Hoteis E Turismo Norte Trecho 01 Conjunto 01, Brasilia, Federal District 70800-200, Brazil   |  
Hotel amenities
Ranked #4 of 55 hotels in Brasilia
Cambridge
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful Oscar Niemeyer designed hotel, let down by service”
3 of 5 stars Reviewed October 2, 2013

If you like Oscar Neimeyer's architecture then a visit to this hotel is a must. It was sympathetically rebuilt in 2005 following a fire in the 1978 - it's not identical to the original, but that's probably a good thing! I think the public areas have been restored to a close representation of the original. The rooms are simple, clean and modern. They now have balconies and modern bathrooms. Other people have complained about the showers, but my shower on the third floor was fine. It had separate hot and cold taps rather than a thermostatic valve, but it worked well.

The hotel is on the shores of the artificial lake, a long way from downtown. If you want a quiet relaxing hotel, it's better than the bustling downtown hotel district.

The hotel is let down by service.

The breakfast in the Oscar restaurant was nice, but I arrived both mornings to a room full of dirty and unlaid tables. There was only one guy cleaning and refreshing tables - nowhere near enough for a room containing 66 covers - let alone the additional tables outside.

The hotel has a pleasant, if small, pool separated from the restaurant by a low hedge. But if you want a drink by the pool, it may as well be on a separate planet. It was impossible to convince any of the staff to serve drinks by the pool. A visit to the reception to complain was met with 5 minutes of frantic typing on the computer, a delay while the receptionist answered the telephone, presumably because the receptionist knew that the caller was far more important than me, followed by me being passed a writing pad, for me to write down my complaint. I don't expect everyone that works in Brazilian hotels to speak English, but there were staff there that spoke good English - so why not simply pass me to one of them!

The hotel doesn't have a bar, although there's plenty of space for one. The only option is to ask for a drink in the restaurant, which is closed from 3pm to 7pm, or from room service, which cannot be called from the poolside. It's easier to get a poolside drink by walking to the Golden Tulip hotel next door! You get a nice view of the Oscar Niemeyer hotel from there too.

Access to the restaurant and pool is via the ballroom. If there is an event in the ballroom, then the hotel puts up a sign asking you to use access the restaurant form the elevator in "Ala Sul". There's no map showing where "Ala Sul" can be found. There's no sign pointing the way to "Alu Sul". I'm just expected to know where the hell it is. How hard is it to add a map, or even a simple arrow, to the sign?

I get the feeling that the hotel cares more about its conference guests than its resident guests. Lunchtime services in the restaurant looked much better organised than breakfast, the tables were laid beautifully, and there seemed to be enough staff attending to the meetings.

WiFi is not free. I'd have prefered to have paid an extra R$15 per day on my bill than have to keep logging in all the time. Most inconvenient.

In summary: I love the deisng of the hotel, but I'd like to feel more valued as a guest.

Room Tip: All of the rooms face the Golden Tulip hotel. Those nearer the lake (NE) look out over a lawn. Those...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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476 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Rio de Janeiro, RJ
Top Contributor
361 reviews 361 reviews
135 hotel reviews
Reviews in 102 cities Reviews in 102 cities
442 helpful votes 442 helpful votes
5 of 5 stars Reviewed September 6, 2013

In a city where all hotels are clustered together, I jumped at the occasion of staying out at the “out of the action” Brasilia Palace. Its lakeside setting made for a quiet alternative, and the opportunity to stay in a Niemeyer original is an added bonus for those interested in architecture.

The hotel is set in the “North Hotel Zone”, which is right next to the Alvorada Presidential Palace, but quite far from everything else. Therefore, if staying here, renting a car is recommended (as is a GPS, since navigating the city’s complicated airplane-shaped geography is quite complex). Apart from Oscar, the pretty-good onsite restaurant, the only other option within walking distance is a German bar-restaurant “Bar do Alemao”, also on the lake.

The lobby décor makes for a great first impression, although the hallways and rooms quickly erase those in favour of a mid-70s institutional (yet clean and functional) feel. Check in is swift, and all rates include breakfast, which is a very good buffet served at the Oscar restaurant, with a nice outdoor area by the pool. The rooms are all laid out along one side of the rectangular building, facing east, and the building itself is “divided” between the north and south wings. North wing rooms apparently feature a lake view from its balconies, although they are directly above the function room, which featured a wedding on every night of our weekend stay (the place looks like a popular wedding venue), so it might not be recommended for light sleepers. Our room, in the south wing was very quiet, but the view from our balcony facing the hotel’s kitchen/service entrance was less than desirable.

Rooms are spacious, and have all mod cons, but are generally soulless. No complaints regarding comfort. The main point for staying here is to admire the design, the murals, and to relax by the very nice and quiet pool. We did not see any kids during our stay, so can’t comment on whether it would be kid-friendly. Other facilities include a gym, although few would want to venture in the 5 x 5 aquarium just outside reception. Check out was quick and painless. Probably would not stay again as the novelty factor is now gone, preferring the convenience of a more “central” hotel, but I would still urge first time tourists to stay here, if only for one night as it is a truly unique place.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

I have been to Brasilia for a short period and choose this Hotel just for convenience, since I would have a meeting in another Hotel very close to this one. I was very impressed with its style and the quality of services. The best part of the Hotel is its Architeture - It was designed by Oscar Niemeyer, the mentor of Brasilia Architerure, so it was really fun.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rome, Italy
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2013

In one of the most privileged areas of the Brazil's capital, this charming hotel is located on the shore of the Lake Paranoa. However, if you wish to stay in hotel within walking distance to other city spots, this is not a good option. From the hotel to wherever, you'll need to catch a cab. The archtecture and decoration is signed by Oscar Niemayer and Athos Bulcāo, who were responsible for designing most of the major Brasilia's monuments.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sao Paulo, SP
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 7, 2013

very good hotel. is based in the 60's design. good service, food and rooms. the only thing negative are the showers!! very weak! but stil a excelent place to stay! i'll definitely come back!!! (on the confederation cup, the brazilian team stayed here)!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 25, 2013

We recently spent three days in Brasilia to get to know the city and its architecture. We decided to stay at the Royal Palace in order to have real experience of a Niemeyer building. There is something extremely special about staying here - it is an absolutely stunning modernist building and its location and the grounds are also beautiful. The pool looks out onto the lake and the restaurant, Oscar's, too provides views of a wonderful outdoor space. It really is very special. The rooms however are small and quite non descript, especially when compared to the actual building itself. The furniture is quite cheap and our room was also a bit jaded with peeling paint and the taps in the shower were broken, which made regulating the hot and cold water difficult. We notified reception three times but they never came to fix it at all and didn;t really seem to care that we were having difficulties showering. All of this is in keeping with the service which overall was not great. On our first day there was a wedding. we were not notified and the music went on until 3am. Waiters in the restaurant were slow and at times not present and room service too was slow and there was also very little on offer. That said, I am glad we stayed here for the experience of living in an Oscar Niemeyer building. I would recommend it for this.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Paris, France
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 24, 2013

I absolutely wanted to experience this Niemeyer hotel and I was not disappointed by the hotel itself, the very intestering building, the beautiful and peaceful location on the lake.
Now, yes it is a bit far from the city but if you want a quiet and nice location, you should chose this hotel.
The main critics I would have would be on one side the service which is friendly but not numerous enough (had to wait by check-in and check-out 20 mn as only one person was at the front desk) and on the other side the restaurant Oscar. While the restaurant room is very beautiful, the food is not really great. The menu has high ambition but the quality of the meal is not up to it. My appetizer, some stir-fried octopus were quite bland and my main course was a very strange combition of fish skewer with canded ginger...
Never seen that before and hope to never see it again :)

Room Tip: On the 3rd floor as you have the best view of the lake.
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Brasilia Palace Hotel

Address: Setor De Hoteis E Turismo Norte Trecho 01 Conjunto 01, Brasilia, Federal District 70800-200, Brazil
Location: Brazil > Federal District > Brasilia
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Brasilia
#4 Romantic Hotel in Brasilia
#5 Business Hotel in Brasilia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brasilia Palace Hotel 3*
Official Description (provided by the hotel):
Designed by Oscar Niemeyer and founded in 1958, the Brasilia Palace Hotel's history is truly beautiful, full of glamour and style that have marked the life of Brasilia in the 50s and 60s. Rebuilt and restored just like in the golden times, after many years of oblivion, the hotel reappears as the most charming accommodation alternative in Brasilia, a truly historic hotel. ... more   less 
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Also Known As:
Brasilia Palace Hotel Brazil

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